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Dyno-Rod - Plumbing Liverpool Recensioni 

1195
TrustScore 5 su 5

4,8

Knowsley Industrial Park, Deltic House, Unit 2 Deltic Way,, L33 7TT Liverpool, England, GB


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Valutata 5 stelle su 5

Anthony was professional at every step of our repair he took the time to explain what was happening and what he was doing. Cleaned up after the job was done, would highly recommend

Valutata 5 stelle su 5

Plumber arrived with notice before arrival. Listened to issue. Fixed issue first time and promptly. Superb work. No mess left behind. Very polite. Very professional. A credit to the company. Highly... Leggi di più

Valutata 5 stelle su 5

The two engineers who did the job were very pleasent and couldn't do enough to ensure that the leak was dealt with fully and profesionally. Their names were Kieran and Lee and we couldn't be happier... Leggi di più

Valutata 5 stelle su 5

Kenny P. arrived with his high-tech camera and Liverpool charm, diving straight into the mystery of our damp interior wall. He spotted a pipe displacement quicker than a Mo Salah goal, explaining ever... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Idraulico
  2. Servizio di drenaggio

Scritti dall'azienda

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Informazioni di contatto

  • Knowsley Industrial Park, Deltic House, Unit 2 Deltic Way,, L33 7TT, Liverpool, England, Regno Unito

  • 0151 909 491

4,8

Eccellente

TrustScore 5 su 5

1K recensioni

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4,8

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(1195)

8574 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

New kitchen tap/ repair

Craig was brilliant sorting my mum’s kitchen tap out..she is elderly and he has done a great job. There at 8 am Thank you so much Craig from her daughter too. Highly recommend Dynorod

12 ottobre 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Dave was such a nice fella very good at…

Dave was such a nice fella very good at is job very happy with the job he as done

10 ottobre 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Dave was very helpful not only did he…

Dave was very helpful not only did he fix the job he explained everything and said if I have any othe problems to contact yourself directly.

8 ottobre 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Couldn’t of been more helpful and…

Couldn’t of been more helpful and courteous, knew exactly what i needed and gave me a fair quote. A job well done 👍👏

30 settembre 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 1 stelle su 5

I needed an invoice after the job was…

I needed an invoice after the job was completed and was initially refused one. The invoice that was then sent to me had a 21 day guarantee on it and no split between parts and labour. So eventually I receive an invoice that is correct showing everything including VAT etc. However it then transpired that the plumber had divulged details to my neighbour of the work he had done. I've told them to swivel for their money until I have calmed down. Plumber was not very good with their "system" anyway. I had to show him which sections he had not completed before I signed the quote. Immediately on receiving my last email (the swivel one) I had an email back from the Plumbing Manager saying they were beginning their credit control processes with me and a £5 admin fee had been added for late payment. No response to the fact that I had pointed out that his plumber had informed my neighbours of the work that he had done on my property. Not nice. They can wait an extra week now and I will be deducting my own admin charges for all the work I had to put in to a) get an invoice and b) get an invoice showing 3 months guarantee labour and 12 months parts (rather than the original 21 days on their first invoice)
Update: What utter rubbish, half truths, gaslighting and throwing dead cats around I now will not pay until I receive a full apology and now the apology must be here on Trustpilot

18 settembre 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Thank you for taking the time to share your feedback. We always appreciate hearing from our customers, even when their experiences don’t meet their expectations, as it allows us to continually improve.

Regarding your concerns, we’d like to clarify a few points. Our engineer completed the work according to the signed quotation sheet, and as per our terms and conditions, payment is required upon completion of the work. While we typically only issue invoices after payment has been received, our accounts team made an exception to accommodate your request, which is why the initial guarantee on the invoice was incorrect. We promptly corrected this once it was brought to our attention.

With regard to your neighbour, our engineer was approached out of concern that the work being done might impact a shared line. Our engineer’s response was purely to address this concern and ensure no disruption to neighbouring properties.

As for the late payment, our terms—including any associated fees—were outlined in the signed quotation. Since payment has not been received, the late fee remains applicable, and the matter has been forwarded to our credit control team.

We value every customer and strive to maintain professionalism in all our interactions. However, we must address that some of our staff experienced rude comments, which we will not tolerate as a business, due to this, we consider this matter closed on our end and our credit control team will be dealing with this moving forward.

Valutata 5 stelle su 5

Smooth running operation

Smooth running operation
both with booking, competative price and payment.
If job requires specialist tool they go and get it promptly at no additional charge.

12 settembre 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Visit arranged via British Gas plumbing…

Visit arranged via British Gas plumbing and drains policy. Very efficient service. Cause of issue swiftly identified and repair carried out while they were already on site.

Highly recommend.

27 agosto 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 1 stelle su 5

Inexperienced Plumbers

We contacted British gas to ask for a one off plumbing job, we were told that Dyno-Rod now does this for British gas. I called Dyno-Rod and explained I wanted a section of pipe work moved underneath the floorboards. He said said a plumber would be with me same day and if the price is agreed he could complete the job the same day. The plumber arrived and I explained what we wanted, he explained a small amount of pipework would still be seen as it goes into the skirting board. I agreed to the price of £290 for 2 hours labour plus materials. He called us up and showed us the pupe work, he had left out 12 inches of pipe and this was further out away from the wall than previously. We explained we weren't happy and he said he would move it closer to the wall. He called us again and it was closer but still further away from the wall, my wife explained she wanted it closer and he informed her he couldn't put it closer as he has cut the new pipe and there wasn't enough left. We paid and emailed the manager, no response we called 10 hours after email and he asked us if we would be willing to pay an additional hours labour. I was shocked and told him no, he said he would send another plumber the flooring day to fixed the pipe. The plumber arrived, he was able to talk us through the options and he informed us he would get this sorted, we were happy with this plumber and trusted he could complete the job to satisfaction. After 40 mins he came down and said he has been pulled of the job due to an emergency, he informed us this has never happened before, he wasn't happy to leave and asked me to call the office to confirm someone else was coming, I called and was informed another plumber was on route. The water was off and it took 1 hour for another plumber to arrive. He finally completed the job to our satisfaction. I emailed the office to inform them of my dissatisfaction at the situation, I have never been emailed back. I feel very let down by Dyno-rod and I will not be using there plumbing services again.

6 agosto 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Sorry to hear that you have experienced a less than perfect customer journey. On rare occasions, we are required to swap engineers due to certain skill sets being needed for emergency jobs. Unfortunately, this is what happened on this occasion. We are glad that the job has been completed to your satisfaction, but please accept my apology for any inconvenience you have suffered and any shortcomings in our communication.

Valutata 5 stelle su 5

New toilet fitted

New toilet fitted, top class. Highly recommended 👍👍

9 agosto 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Great service - excellent plumber

Had an issue with our heating making a loud noise where the pipes vibrated when the hot water was run at any speed . We made a call to Br Gas who we have our insurance with and they sent a plumber from Dyno-Rod . The issue wasn’t urgent but an appointment was made really quickly . The plumber that came out was excellent called George . He was really polite and didn’t even complain that he had to use his own ladders like many contractors do !!! And that’s a real plus point for us !! - he identified the issue really quickly and set to to replace the problem part in the loft . George was really pleasant and chatty explained at all times what he was doing and how this had caused our issue . He left the area he was working in clean and was all done really quickly . I would have no hesitation in recommending George - a real credit to Dyno-Rod. Thank you

4 luglio 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

We wanted to express our gratitude for the wonderful review you left us. It means a lot to our team to hear that our efforts are appreciated. We would like to ask if you would be willing to have 'Which' magazine contact you to get your feedback. Your thoughts could help others make informed decisions. Thank you again for your support.

Valutata 5 stelle su 5

Professional & efficient

Plumber arrived on time and was polite and professional. Repairs were carried out cleanly, quickly and efficiently.

4 luglio 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

I called one morning and made an…

I called one morning and made an appointment for a plumber to call and assess the work required.
The next day arrived as promised. He gave me a competitive price. He sourced the part required from his vehicle and completed the work required within 30 minutes. Left everywhere clean and tidy. I’d recommend Dyno to anyone
Thank you

2 luglio 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Very quick and very well mannered

Very quick and very well mannered, knew exactly what he was doing

26 giugno 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Outstandingly good

Outstandingly good - thank you Callum, Ayrton and Stephen. Worked very hard on a very hot day, efficient, expert, cheerful and helpful.
Tidied everything up when finished - all in all an excellent service. Thank you.

26 giugno 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Thr engineer- Ste Johnson was diligent

Thr engineer- Ste Johnson was diligent, knowledgeable and thorough, ensuring he dealt with the blocked toilet drain comprehensively and finally he ensured it was in true worming order. He left the workplace immaculate. A true professional with a great customer orientated manner

25 giugno 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Jack was absolutely first class

Jack was absolutely first class. Very skilled man

7 giugno 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

I was very pleased with the engineer…

I was very pleased with the engineer who came today to fit a new stop tap. Excellent work and found leak under the bath. Very informative and explained all procedures

30 maggio 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Outstanding service all round

Right from the first call I made the admin people were fantastic my elderly parents had a small leak and were in panic mode the jib was booked in for the same day.The plumber arrived stopped the leak and left quote for the required repair I called and booked the job in the following day no issues or fuss the plumbers were very friendly and helpful explaining patiently to my dad what they were doing and why my dad was really grateful and impressed thank you all so much

30 maggio 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

Valutata 5 stelle su 5

Prompt and pleasant to deal with

James has been a couple of times recently to fix radiator and water tank. Always prompt, ,pleasant and informative about what he is doing and why.

30 maggio 2024
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Risposta di Dyno-Rod - Plumbing Liverpool

Hi, Thank you for taking the time to leave this fantastic review, we will be sure to pass on your comments to the team. If you need our services again in the future, please feel free to get in touch. Thank you, Dyno-Liverpool

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