Dvor Recensioni 

Risposta di Dvor

29 ago 2024

Greetings PK! We sincerely apologize for this negative customer experience, as that is certainly never our intention.

We were able to review your order and see that you have been in communication with our Customer Care team. After we were notified that 1 item was not received, we immediately opened an internal investigation, which included reviewing CCTV video footage from our warehouse packing station. This footage shows that all 3 items were correctly packed together and shipped out in the same package.

While we cannot determine where the issue may have occurred, we have re-shipped that item to you.

We hope that your concerns have been properly addressed and regret any mishap that may have occurred while your package was in transit. We hope that you will decide to give us another chance again in the future. Thank you!

Risposta di Dvor

19 ago 2024

Greetings! We want to look into this further, but unfortunately, do not have enough details from your review to locate your order. Based on the situation described, though, it appears that your order includes products that are out of stock and on backorder.

When we have back-ordered items, we work with our supplier to get the products as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control.

When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. You can also cancel your backorder any time before the item is being prepared for shipment by using our online tool. If timing is critical, we recommend contacting our customer care team for assistance in selecting an in-stock replacement.

While we regret the negative customer experience that you have had, we hope that this information was useful. If you have any additional questions or concerns, please do not hesitate to contact our Customer Care team. Thank you!

Risposta di Dvor

19 ago 2024

Greetings Ty! We have reviewed your order and show that 2 of the 3 items purchased were out of stock and on backorder when your order was placed. In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control.

When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. In addition, you can cancel your backorder any time before the item is being prepared for shipment by using our online tool.

While we sincerely apologize for any disappointment, we hope that the above information has been helpful. Should you have any additional questions or concerns, please do not hesitate to reach out to our Customer Care team. Thank you!

Risposta di Dvor

19 ago 2024

Greetings Joel! Thank you for providing us with your feedback.

We truly apologize for any delivery delay that you may have experienced with your order. As stated in the Shipping Policy page of our website (https://www.dvor.com/shipping-policy.html), we also offer express shipping methods for qualifying domestic and international orders. Just select your preferred express shipping option at the time of checkout. If express shipping methods are not available for selection, your order doesn't qualify for expedited delivery.

Should any questions arise, our Customer Care team can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.

Thanks again!

Risposta di Dvor

16 lug 2024

Greetings Sara! We sincerely apologize for any issues that you have experienced with your order. We want to investigate this for you, but need additional details to do so. Whenever you have a moment, please contact our Customer Care team to provide an order number.

Our Customer Care team can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.

We hope to hear from you again soon. Thank you!

Risposta di Dvor

30 mag 2024

We are very sorry for the delivery issues experienced with your order. Whenever you have a moment, please contact our Customer Care team to provide an order number so that we can communicate these concerns to the appropriate carrier that handled your shipment.

Additionally, please note that the product's availability is listed to the right of the Add to Cart button. If it is in stock, it will say “In stock” or "Expected to ship within 1-2 business days". If it is out of stock or shipping from a sister warehouse, it will show the estimated timeframe for shipping.

In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control.

When you place a backorder with us, the most important thing to remember is that we do not charge you for an item until we are ready to ship it to you. You also can cancel your backorder any time before the item is being prepared for shipment by using our online tool. If timing is critical, we recommend contacting our customer care team for assistance in selecting an in-stock replacement.

While we, again, sincerely apologize for the negative customer experience that you have had with us, we hope that the above information has been helpful. We appreciate your feedback and genuinely value all of our customers, and hope that you will give us another chance to regain your confidence and trust. Thank you.