Dreams - Swindon Recensioni 

387
TrustScore 5 su 5

4,8

Bridgemead Retail Park, SN5 7YF Swindon, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... Leggi di più

Valutata 5 stelle su 5

So much more comfortable than old mattress and sleeping so much better now except heat lol but no bad back in morning Such a good purchase

Valutata 5 stelle su 5

Good experience all round. Service in the shop was very friendly and helpful. Delivery date sorted easily and the delivery was on time with good communication from the driver on the day to confirm tim... Leggi di più

Valutata 4 stelle su 5

Very helpful in store advice, no rush or pushy selling. Delivery arrived on time after receiving the texts the day before with a time slot and a phone call on the day 30 mins before delivery. One mi... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Bridgemead Retail Park, SN5 7YF, Swindon, Regno Unito

  • 01793377182

4,8

Eccellente

TrustScore 5 su 5

387 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(387)

13.450 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very helpful

We were warmly welcomed into the shop without anyone being too pushy towards us. We were offered drinks, hot and cold while we were there and was left to have time to ourselves to make decisions without feeling any pressure. I would highly recommend Dreams

4 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Prompt service

Prompt service - came a little earlier which was fine and the guys were very pleasant and helpful.
Bed lovely and comfy- just what I wanted being very firm for my back troubles. The service in the store excellent too. Again helpful, very pleasant and confirmed the order very clearly and concisely. My previous mattress was from Dreams hence I went back and will go again next time.

6 aprile 2026
Valutata 5 stelle su 5

Excellent Service

Robert in the Dreams Swindon Branch was excellent, he explained everything to us and showed us various different options to make sure we were happy with our purchase.
Both the delivery men were also excellent even both wore shoe coverings when entering the property and built the bed in no time and explained all about it to us.
Would recommend them to friends and family.

14 febbraio 2026
Valutata 5 stelle su 5

Great service…

Delivery went smooth ,delivery men were polite, tidy and done a great job of taking the old mattress and placing the new one in the bedroom of our choice. Bed is lovely

6 marzo 2026
Valutata 5 stelle su 5

Excellent staff

Excellent staff in store. Knowledgeable, friendly and helpful but not pushy.
Delivery team were brilliant and quick. They took time to go over after care and turning of mattress.

22 febbraio 2026
Valutata 5 stelle su 5

Excellent service

My wife and I are both disabled which we made reference in the shop, so it would have been impossible for us to do the change-over. Your colleagues appreciated the situation and went above and beyond to make sure that we were happy Throughout the entire procedure we were given the best possible service and to add to our satisfaction, the mattress is superb. Well done Dreams and thank you.

10 febbraio 2026
Valutata 5 stelle su 5

Great customer service, they know thier stuff

The staff were so helpful and knew thier products. Josh was really knowledgeable and offered excellent advice when asked. There was no pressure just the right amount of customer service. Sheryl and the team were great! Good coffee too.

21 febbraio 2026
Non scritta su invito
Valutata 3 stelle su 5

No Customer Support

Ordering and delivery was very straightforward. However customer support is terrible. Contacted support due to a fault with the bed, email response was they would contact me within 2 days with an update. 1 week later contacted them again with same response. Another week gone by and still nothing.

31 gennaio 2026
Logo di Dreams - Swindon

Risposta di Dreams - Swindon

Hi Craig

Thank you for taking the time to speak to me today. I am so sorry for the issues you have had with your new bed, and also the problems experienced in trying to get assistance.

I am glad the issue with the bed is resolved, and I hope the resolution agreed during our conversation goes some way towards restoring your faith in Dreams.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valutata 5 stelle su 5

Dreams are a dream to go to

Immediately greeted on arriving into the shop, by a really friendly member of staff. He was super helpful and made us feel welcome. The shop was very clean, which felt very comforting when you’re testing mattresses. Great staff and products. Thanks Josh!

14 febbraio 2026
Non scritta su invito

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