Dreams - Poole Recensioni 

288
TrustScore 4.5 su 5

4,7

Wessex Gate East Retail Park, BH15 3TF Poole, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent service received when Dreams delivered our sofabed. Delivered on agreed date as arranged. Delivery men assembled the sofabed and took away the packaging. Very pleased with the service rec... Leggi di più

Valutata 5 stelle su 5

A really positive experience for us choosing a new mattress. We went in completely unsure what kind of mattress we required other than we didn’t want memory foam again, and Hannah ran us through the S... Leggi di più

Valutata 5 stelle su 5

A large showroom with lots of beds and mattresses to suit all needs. Plenty of staff to help along with a fancy machine that suggests which mattress might suit you personally. Good service from orderi... Leggi di più

Valutata 5 stelle su 5

The whole experience from shop to delivery was excellent. Sadly I don’t remember the name of the lady who served me in the Poole branch but her knowledge was brilliant and her patience while I made m... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Wessex Gate East Retail Park, BH15 3TF, Poole, Regno Unito

  • 01202122284

4,7

Eccellente

TrustScore 4.5 su 5

288 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(288)

13.450 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Could not fault the entire experience

My recently widowed mother-in-law went to the Dreams store in Poole with me. I told one of the sales staff, Andrew, about her bereavement to avoid any awkwardness. He was considerate of her feelings and v helpful and knowledgeable regarding the bed purchase.
Delivery and collection of old bed was just a week later - up, and down, several flights of stairs to a flat. The delivery men were polite, unfazed by the stairs and again knowledgeable about the product. They both wore protective overshoes!
I asked about the recycling of the old bed and one of the chaps told me what each part is used for. He was enthusiastic about Dreams as an employer and its eco credentials.
Well done Dreams.

4 febbraio 2024
Valutata 5 stelle su 5

Recommend

Very accommodating in store, wealth of knowledge and not pushy. Helped us buy our dream mattress

22 febbraio 2024
Valutata 5 stelle su 5

Great service from Dreams in Poole

Great service from Dreams in Poole. The representative understood my needs and matched me with a great bed base and mattress. Even pillows were tested out. Bed is not due for delivery for a month or so, so will send another review then.

8 febbraio 2024
Non scritta su invito
Valutata 3 stelle su 5

Cut off all the extra material of in…

Cut off all the extra material of in the drawers. Where clips join the bed together leave the covering looser so that you can push the clips on properly. Also didn’t show on diagram where the feet and castors should go.

19 gennaio 2024
Logo di Dreams - Poole

Risposta di Dreams - Poole

Good morning Sharon

Thank you for taking the time to speak to me today. I am sorry if you found the assembly instructions slightly confusing. I have passed this onto our technical team to review.

I am glad we came to a suitable resolution during our conversation. Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valutata 5 stelle su 5

Great service

Great product. On time as promised, courteous delivery team who assembled quickly and efficiently - all packing& old bed taken away - couldn’t have been easier

15 dicembre 2023
Valutata 5 stelle su 5

Amazing service

My partner and I used the machine that pick the best mattress for how you sleep and the sales assistant was amazing and took us around to test several , we picked one he recommended and got a bed frame, pillows, mattress protection and all the other insurance too, he was extremely helpful and even so lovely towards our daughter

14 dicembre 2023
Valutata 5 stelle su 5

Poole store review

We went to dreams in Poole and the lady who served us was very helpful. We were shown how to us the mattress machine which tells you which mattress suits your needs. She then walked around the store with us talking us through all the mattresses which would be the best for us. We’re very happy with our purchase and probably would have purchased the wrong type of mattress if we didn’t have the help from the lady who served us.

19 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Very good service.a1 from start to finish

Very helpful staff .we found out which bed was ideal for us.it was a dreams 1600 gel bed.it was delivered on time .by very helpful guys.this is the best bed and service we have ever had.a pleasure to do business with.without any pressure.thankyou.

11 novembre 2023
Valutata 5 stelle su 5

Excellent Service

A large showroom with lots of beds and mattresses to suit all needs. Plenty of staff to help along with a fancy machine that suggests which mattress might suit you personally. Good service from ordering right through to very helpful and polite young delivery drivers, nothing too much bother. Well done dreams, an excellent all round service.

13 ottobre 2023

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