Dreams - Poole Recensioni 

288
TrustScore 4.5 su 5

4,7

Wessex Gate East Retail Park, BH15 3TF Poole, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent service received when Dreams delivered our sofabed. Delivered on agreed date as arranged. Delivery men assembled the sofabed and took away the packaging. Very pleased with the service rec... Leggi di più

Valutata 5 stelle su 5

A really positive experience for us choosing a new mattress. We went in completely unsure what kind of mattress we required other than we didn’t want memory foam again, and Hannah ran us through the S... Leggi di più

Valutata 5 stelle su 5

A large showroom with lots of beds and mattresses to suit all needs. Plenty of staff to help along with a fancy machine that suggests which mattress might suit you personally. Good service from orderi... Leggi di più

Valutata 5 stelle su 5

The whole experience from shop to delivery was excellent. Sadly I don’t remember the name of the lady who served me in the Poole branch but her knowledge was brilliant and her patience while I made m... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Wessex Gate East Retail Park, BH15 3TF, Poole, Regno Unito

  • 01202122284

4,7

Eccellente

TrustScore 4.5 su 5

288 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(288)

13.450 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fabulous!!!

We’ve had the bed for about 3 weeks now and it is the most comfortable one we have EVER had. We are both sleeping better than before despite having 2 new beds in the past (not from Dreams). I would recommend Dreams in Poole highly.

24 maggio 2025
Valutata 5 stelle su 5

Man very helpful

Man very helpful, they went out of there way to get room right. Even bought in my little bed side cupboard & seen if I like it there & move bed in right place. Thanks so much & bed is a dream to sleep in.

23 maggio 2025
Valutata 5 stelle su 5

So pleased with our decision!

We are three weeks in from acquiring our new Tempur mattress from Dreams in Poole and it is fab! Our old mattress at 15 years old was becoming uncomfortable, we were apprehensive about making a change which involved a considerable investment. We took time to choose the right product with the help of the Dreams team and I believe we got it right with their advice. Still early days but after 21 sleeps it feels like we made the right decision. Delighted with our new mattress!

16 maggio 2025
Valutata 4 stelle su 5

Great in-store experience, great bed

WE purchased a Masters Guild mattress with own brand divan base from Dreams Poole having visited the store. Hannah helped us choose the right mattress for us and was helpful and friendly. We are really pleased with the mattress and base. Our only quibble is the amount of additional charges to deliver, take-away and put the bed where it's needed.

5 maggio 2025
Valutata 4 stelle su 5

The only complaint I have is price...

The only complaint I have is price...

Having said that the mattress is worth it, I have not had this comfortable a nights sleep in ages. Everything about the experience was great. The in store expert knew their stuff, we did the machine to determine our "ideal" mattress and then the expert took us to try them out and we quickly settled. She was courteous, professional and very very helpful.

The delivery slot was a 3 week wait but on the day they turned up within the hour slot they had shared with me and very quickly had it upstairs and in my bedroom where I wanted it to be. They were extremely efficient and helpful.

So conclusion: is it expensive, yes. Is it worth it, YES!

4 aprile 2025
Valutata 5 stelle su 5

I have to give 5 stars for the service…

I have to give 5 stars for the service from the staff in the shop for all there help in purchasing the correct bed to the delivery people who were so kind and helpful, the bed is beautiful very well made and very comfortable excellent quality, i have to give 5 stars even though at the moment i have resorted to putting a rollaway mattress on my side of the bed, it is no fault of the bed my husband sleeps like a dream and he has replacement hips and osteoporosis but i have a back problem and it takes longer for my back to adjust to the firmness but overall an excellent service

23 marzo 2025
Valutata 1 stelle su 5

The mattress gave off a terrible smell

The mattress gave off a terrible chemical smell when the plastic wrapping was removed. The delivery men said it to air it for a couple of hours. Well it took 3 days before it was fit to sleep on. I had to sleep in the spare room for 2 nights. The salesman wasn't interested. I couldn't get through on the phone number. I wrote an email complaint but no-one responded.

7 marzo 2025
Logo di Dreams - Poole

Risposta di Dreams - Poole

Good afternoon Pauline,

Thank you for leaving your review.

I am sorry to hear that you are unhappy with your new mattress.

I did try to call you earlier today and left a message. I have also emailed you to discuss this further.

I look forward to hearing back from you.

Kind Regards,

Wayne

Valutata 5 stelle su 5

Great experience

Weren't pressured into buying. Friendly knowledgeable staff. Vast selection of mattresses, pillows bedframes. Used the tech to find out which mattress was most suitable.

10 marzo 2025
Non scritta su invito

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