Dreams - Oldbury Recensioni 

323
TrustScore 4.5 su 5

4,7

Unit 1D Granada Trading Estate, B69 4LH Oldbury, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

First time using this company. Ordered bed online, website very easy to use. Order status & delivery email communications were timely & accurate. Allocated early delivery slot (7am-9am) on de... Leggi di più

Valutata 5 stelle su 5

From walking into Dreams (Oldbury branch) we were greeted by Nicky who was very helpful also helped by Andy ordered mattress of our choice delivered by two weeks later by two lovely lads.whole experie... Leggi di più

Valutata 5 stelle su 5

Very helpful bought new pillows 1 is more firmer than the other even tho thay same pillows

Valutata 5 stelle su 5

Fantastic customer service, Andy and Nicky both made us feel very comfortable, they used their knowledge to suggest a wide variety of products that they believed would suit us. They were very transpar... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 1D Granada Trading Estate, B69 4LH, Oldbury, Regno Unito

  • 01218158529

4,7

Eccellente

TrustScore 4.5 su 5

323 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(323)

13.732 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fabulous matress

Delivery men were really excellent they put my new mattress in place and took away the old one including all the polythene etc … my bed is now a lovely peaceful place for a good nights sleep

13 ottobre 2024
Valutata 1 stelle su 5

0 out of 5,Dreams should be called…

0 out of 5,Dreams should be called Nightmares purchased a mattress for £1000 and had a chemical pong for 2 weeks then got bitten by bugs in the mattress sent them photos fobbed us off with the usual lame excuses and told us we could go to the furniture ombudsman if we wanted to take it further. Currently sleeping in the spare double bed at my sons house.DO Not Purchase from this company YOU HAVE BEEN WARNED!!!!!

24 settembre 2024
Non scritta su invito
Logo di Dreams - Oldbury

Risposta di Dreams - Oldbury

Good morning

I am sorry for any dissatisfaction caused.

As advised previously, it is not possible for bed bugs, or any other form of insect, to survive on new products in factory/ warehouse conditions, as there is no available food source to enable them to survive, let alone procreate and lay eggs.

In addition all items when collected from other homes are wrapped in protective packaging, so it is very unlikely that this will be as a result of cross contamination from a delivery team.

Bedbugs can be picked up from any public or communal area such as public transport, staying in hotels, or even from pets, or from person to person contact. As such I can only reiterate that Dreams cannot accept liability for this matter.

Many thanks

Peter

Valutata 5 stelle su 5

Recently moved into a new property and…

Recently moved into a new property and wanted a good matress without breaking the bank. When I went in store, the customer service was excellent and not over bearing like most sale floors. I tested the sleepmatic which helps determine the right type of matress for you. Knowing that my budget was tight, the sales rep showed me the returns which are practically half the price yet the exact same as the full priced mattresses. They also threw in some pillows, a duvet and a matress topper so that I was fully equipped for my new home. Free delivery and they took it up three flights of stairs for me which would have been a struggle alone.

Over the moon with the matress, it's just so comfortable and I've been going to bed earlier each night just to use it!

22 settembre 2024
Valutata 2 stelle su 5

It was fine until the delivery

It was fine until the delivery. The driver was totally unhelpful and went out of is way to tell us what he couldn't do as soon as he walked in the door. He also turned up outside the official delivery slot.

15 settembre 2024
Logo di Dreams - Oldbury

Risposta di Dreams - Oldbury

Good Afternoon Paul,

Thank you for taking the time to leave your review and for speaking with me on the phone.

I am glad that we were able to come to a suitable resolution and I am sorry for any trouble caused.

If you have any further questions please get back to me.

Many thanks,

Faye

Valutata 4 stelle su 5

Best sleep EVER

The overall visit in store was great. Attentive, helpful and knowledgeable staff who explained everything we needed to know and answered all of our questions. Then let us browse in our own time.
We chose a beautiful divan, headboard and mattress which didn't let us down once delivered :).
Would have been helpful if the delivery date hadn't been as long as it was, but it was definitely worth the wait!

24 agosto 2024
Valutata 5 stelle su 5

Manners sells mattresses

Went to my local shop at Oldbury.
Spoke to a man called Andy,He was polite, and very helpful. I needed a specific kind of mattress, as I was purchasing for my sister who is housebound.He let me take my time,and then arranged a delivery date, that was convenient to me.
The delivery guys were marvellous, they brought the mattress as arranged and could not have been more polite,and efficient. Thank you.

23 agosto 2024
Valutata 5 stelle su 5

Highly recommend Dreams

Highly recommend Dreams. The service is fantastic, we loved the dream match, it picked the perfect mattress for us. So happy!
Plus, we are finally getting a good nights sleep, thank you Dreams

23 agosto 2024
Valutata 2 stelle su 5

There are pulls in the mattress

There are pulls in the mattress

17 agosto 2024
Logo di Dreams - Oldbury

Risposta di Dreams - Oldbury

Good morning,

Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am pleased that we were able to resolve this issue. If there is anything else I can help with, please do not hesitate to let me know.

Simon

Valutata 5 stelle su 5

An excellent experience!

Mary in store was a fountain of knowledge on all of the products that we purchased and all of the products in store. She was, kind, thoughtful, concise, patient, informative, thoughtful, professional and friendly throughout our visit and she filled us with confidence and supported us through every step of the process of choosing absolutely the correct products for us.
The technology available to measure and calculate the ideal mattress is revolutionary and provides more information than I could ever imagine.
Mary used that information and our personal preferences to direct us expertly to the most perfect combination of bedding products and we left feeling more than satisfied that we had invested wisely.
The time spent in store was completely pleasurable from beginning to end and I'm thankful we went into the Oldbury store and didn't buy hopefully online with any other retailers. I'd recommend Oldbury Dreams to anyone unreservedly, based on our completely wonderful, positive experience there.

31 luglio 2024
Non scritta su invito

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