Dreams - Lakeside Recensioni 

332
TrustScore 4.5 su 5

4,7

Lakeside Retail Park, RM20 1WN Lakeside, GB


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Valutata 5 stelle su 5

The salesman did not rush us into making a decision and showed us comparable options and was completely satisfied with our decision. Bed was delivered on time and we are very happy with the bed

Valutata 5 stelle su 5

Everything from start to finish was exceptional! Sophie in store & Andrew/Karl, the gents who kindly installed my bed & explained how it worked! All highly professional, friendly, and fully informed,... Leggi di più

Valutata 4 stelle su 5

Delivery was in the scheduled time frame, with a pre delivery call. Old mattress was removed and the new one installed. Good service.

Valutata 5 stelle su 5

My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Lakeside Retail Park, RM20 1WN, Lakeside, Regno Unito

  • 01708933932

4,7

Eccellente

TrustScore 4.5 su 5

332 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(332)

13.450 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

All was ok until we paid the deposit…

All was ok until we paid the deposit and signed the contract for a bed and mattress. But they seemed to not care after the mattress protector was not delivered to us . We were promised a call from the store manager but he didn't bother. I kept calling them and we were fobbed off and asked to pick it up from the local store instead of an apology and prompt re-delivery to my address. Regret giving them business now!!!

4 maggio 2024
Logo di Dreams - Lakeside

Risposta di Dreams - Lakeside

Good Afternoon,

Thank you for your recent review, I am so sorry for the issues you have experienced with your mattress protector. I apologise if you felt our staff were rude or unhelpful in anyway, and that you were inconvenienced by having to go back to store, rather than having it item delivered to you. This clearly falls well below our usual expectations of service, and I can assure you that this will be fully investigated, and the necessary corrective action put in place.

I have sent you an email with a suggested resolution which I hope you will deem to be suitable.

I look forward to hearing from you shortly.

Many thanks

Peter

Valutata 5 stelle su 5

We had a very good experience in store

We had a very good experience in store. The manager Michael was very knowledgeable and very helpful
We purchased a superb bed that so far so good has done the job. Sleep is enormously improved.
I would highly recommend the Lakeside store.

26 aprile 2024
Valutata 5 stelle su 5

Amazing experience

Amazing experience from start the finish to trying out the sleep match bed to being showed around by a very informative employee (danny) can't fault the store or the experience. Was extremely helpful and ended up purchasing an amazing bed

29 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Me and my wife

Me and my wife, went to get bed for our disabled son, we was greeted by a lovely young lady called Sophie, she was absolutely fantastic, couldn't do enough
for us and she made us feel so relaxed, Sophie is extremely knowledgeable and so helpful and we now know exactly what mattresses we need to, she does make a lovely cuppa too we will be back to see her soon.

22 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Great salesperson

Great salesperson, knowledgeable, friendly and polite. Really good product at a very competitive price. Delivery team were extremely considerate, took their shoes off without asking and were careful manoeuvring the goods to the room where it was to go.

8 marzo 2024
Valutata 5 stelle su 5

GREAT!

From start to finish, the process has been great!
Bed was delivered, but slight problem with damaged foot board and incorrect TV - within a week all was replaced (including free upgrade on the TV for the inconvenience).

Sales staff, support team and delivery men - all helpful and polite!

17 febbraio 2024
Valutata 5 stelle su 5

perfect buying experence

every thing from choseing bed the excelent staff service itemised services requested the time for delievery and on day of delievery phoned nd given time of arrival..the delievery guys were curtious.. removed old bad/mattress..and had the new bed fitted and complete within 20/25 minutes and removed all waste. perfect service bed great..woul recommend DREAMS

3 febbraio 2024

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