Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Leggi di più
Good first experience in the shop. Given good advice re. choosing the best mattress for me. Seamless delivery by two very professional delivery people. By the way I have not received anything re... Leggi di più
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Imperial Retail Park, DA11 0DQ, Gravesend, Regno Unito
- 01474 327451
4,7
Eccellente
211 recensioni
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Brilliant Dreams customer service
Brilliant customer service. Polite, quick and happy to help me.
12 maggio 2024
The attention I got and service was…
The attention I got and service was amazing couldn’t be happier very pleasant and obliging in every way
18 agosto 2024
Couldn’t fault the staff at Dreams
Couldn’t fault the staff at Dreams, from salespeople to installation every one of them was great. The bed is exactly as I hoped, mattress super comfortable. Only reason I gave 4 stars is because of the long delay with the bed arriving
18 agosto 2024
Very good staff in shop and drivers professional friendly good overall experience …
Very good staff in shop and drivers where great too many thanks
3 agosto 2024
Only had bed and mattress a short while…
Only had bed and mattress a short while not sure of the mattress yet. Might change it .
10 agosto 2024
Great mattress and customer service
Staff did a great job in allowing me to see the different types of mattresses available. Which insured my decision to purchase the one i did . Think its better for customers to understand what and why they purchased, rather than be told . So great friendly patient service from dreams store “Gravesend” i went with the silent night sleepeasy very firm 1000 with built in memory foam etc, kinda feels invisible to sleep on .
9 agosto 2024
First class customer service
Customer care is first class. From the point of choosing and ordering, to delivery.
Delivery on time and was well within the 2hr delivery time slot. Delivered with care and thoughtfulness. 10 out of 10.
17 luglio 2024
Sleeping in Comfort.
Our visit to DREAMS at Gravesend went very well with a knowledgable sales assistant who new what she was doing. Having guided us around various types of mattresses we did an electronic test on a test bed.
The result being that we purchased a mattress that turns out to be the right choice, having had our new mattress for over a week we both feel very much better after a nights sleep. We are both sleeping much better than before.
Thank You very much.
26 luglio 2024
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Overall good but because of their own…
Overall good but because of their own miscommunication problems they harass you by keep calling for no reason.
20 luglio 2024
Risposta di Dreams - Gravesend
Good afternoon
Thank you for your review. I am sorry for any inconvenience caused during the delivery process.
We will review our communication policies, and look to see if there is anything we can do in future to minimise any unnecessary contact.
Many thanks
Peter
The staff at your Gravesend outlet were…
The staff at your Gravesend outlet were very helpful.
Plus the delivery staff,could not do enough to help
21 luglio 2024
Helpful friendly staff in the showroom…
Helpful friendly staff in the showroom and delivery men.
20 luglio 2024
A great company to deal with.
It was exactly what I was looking for. I dealt with very helpful staff. Ordering went well. Only a slight glitch when I went back to pay for and organise my old bed base removal as Dreams computers were down. Delivery was perfectly executed by two lovely guys. Very Happy customer here.
13 luglio 2024
Sleepmatch Technology and Excellent Customer Services
Having already purchased a new mattress from another company that wasn't suitable and really uncomfortable, I saw a tv ad for Dreams and started to look at reviews from customers and boy were they good.
After my previous failed purchase, I was really hesitant about buying another mattress but I needn't have worried as from when I entered the store, tried the Sleepmatch, I knew I was in the right place. I was recommended three mattresses and purchased one of them. My mattress was delivered and it is perfect. The customer service I received was superb and was the delivery.
Thank you Dreams!
5 luglio 2024
Excellent service.
Excellent service.. delivered as promised and on time . Took great deal of care to situate mattress in the upstairs room
11 giugno 2024
It was all very well done
It was all very well done. Helpful staff. The whole process was easy
16 giugno 2024
Let us take our time in choosing our…
Let us take our time in choosing our mattress and was very helpful, Also the gentleman that delivered it was amazing
14 giugno 2024
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