Dreams - Gillingham Recensioni 

243
TrustScore 5 su 5

4,8

Gillingham Retail park, ME8 0PU Gillingham, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was greeted by Emma at your Gillingham branch. She was extremely informative and nothing was too much trouble for her. Emma explained everything and took me through my options once the technology b... Leggi di più

Valutata 5 stelle su 5

Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... Leggi di più

Valutata 5 stelle su 5

Had a very good experience at Dreams Gillingham business park. Our mattress is being delivered within two weeks. Staff were very helpful especially Howard. He was a very kind gentleman. He suggested... Leggi di più

Valutata 5 stelle su 5

Buy without feeling pressured. Only went to look came away having bought two mattresses. It was a good experience having gone into store found the mattress we wanted to try after it was also matched... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Gillingham Retail park, ME8 0PU, Gillingham, Regno Unito

  • 01634 239062

4,8

Eccellente

TrustScore 5 su 5

243 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(243)

13.337 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Fairly good but purposefully misled

Our experience was good, however, we were asked if we wanted extra cover, the man said I am giving you a mattress protector for free anyway should be £70, but did we want the cover? We declined and the mattress protector was never mentioned again. It is our understanding now you only get that if you take the extra cover, however, he did use the words throw in the protector for free anyway, it wasn’t explained clearly. He also did not mention taking it to the room is an extra charge, we believed it was a standard charge until we saw dreams advertising free delivery. Overall happy with our purchase but we do believe we were purposefully misled. However, the delivery men were great and even helped fix the bed a bit.

18 gennaio 2026
Non scritta su invito
Logo di Dreams - Gillingham

Risposta di Dreams - Gillingham

Good afternoon Jess,

Thank you for your recent review.

I am sorry to hear that you are dissatisfied with a part of our service.

We have contacted you today to discuss this further and look forward to hearing from you.

Kind Regards,

Wayne

Valutata 5 stelle su 5

Quick service

The gentleman that delivered were earlier then expected, so efficient and very nice.. .all done and dusted in about 15 mins. Very happy with service

24 gennaio 2026
Valutata 3 stelle su 5

DREAMS SELL BEDS.I have found I wake up sweeting and have to get up to cool down and give time for bed to cool.I have noticed that my side of the bed is slight sagging.

I FOUND MY NEW BED A BIT SWEETIE. I WAKE UP AT NIGHT AND HAVE TO GET UP TO COOL DOWN. I FOUND MY NEW BED IS SAGGING IN THE MIDDLE JUST SLIGHTLY. I HAVE NOT HAD A REALLY GOOD NIGHT'S SLEEP SINCE I BROUGHT THE BED.

24 gennaio 2026
Logo di Dreams - Gillingham

Risposta di Dreams - Gillingham

Good Morning Robert,

Thank you for taking the time to leave your review and for speaking with me this morning.

As discussed, we can offer an exchange on the mattress under our 100night comfort guarantee, please visit the store when you can to discuss further.

Kind Regards,
Faye

Valutata 5 stelle su 5

A very good selection of quality beds. Helpful staff and sleep analysis equipment.

A very good selection of quality beds at the Gillingham branch to choose from. The staff where very helpful, particularly Ian who guided us through the options most suitable for, and tailored personally for us. The Gillingham branch have an amazing piece of equipment/bed that Ian invited us to use, which analyses an individual's weight and body shape in 2 of your sleeping positions for 1 or 2 people. When the analyses is complete the equipment recommends the type of mattress most suitable you.

29 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Best shopping experience in a long while…

Amazing shopping experience in the Gillingham store. Gary was helpful and gave a lot of advice and assistance, but also gave us time alone to chat and wander. Now awaiting delivery and hope that experience will be as good as the service we received in store.

21 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Happy!

Went in and got exactly what I wanted! Was fairly quick, with Jamie offering me the choice of three, and talking me through the process. Can’t wait for it to arrive now!

19 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Therapur Actigel Glacier Mattress

Since we brought the new mattress my husband wakes up feeling much fresher and with much less aches in his body.
It feels like a hug when sleeping on it, we are getting a much better night's sleep. Very pleased with the purchase.

17 gennaio 2026
Valutata 5 stelle su 5

Great service from Dreams

Great service from Emma at Dreams. no pressure. She was very knowledgeable. The delivery options were varied to suit. The sofa bed had great reviews.

28 novembre 2025
Non scritta su invito

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