The sales manager, Tracey assisted us in choosing the best mattress for my wife and myself. We were directed to lie on a ‘diagnostic’mattress which, analysed our sleeping positions etc and sugges... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Trace... Leggi di più
Lauren was an absolute gem. From the moment we walked in, she tuned into our needs, patient, perceptive, and never once rushing us. She guided us through the bed and mattress selection with calm... Leggi di più
Claire, the sales representative was absolutely brilliant. No big sell just seriously good. The delivery guys were great and very helpful telling us what boxes to open 1st. Just a few teething problem... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Ravenside Retail Park, B24 9QB, Birmingham, Regno Unito
- 01213 682017
4,9
Eccellente
263 recensioni
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Seamless service
Bed ordered, good price, non pushy sales lady. Seamless service, delivered exactly when they said (4 days from purchase)
30 agosto 2023
Excellent all round.
Excellent help in the store to choose a new mattress. After using the magic machine, I was offered a good choice of suitable mattresses, with the store assistant well able to answer all my queries.
I was impressed that the old mattress could be recycled, and that my mattress was British made.
It is very comfortable and I am sleeping noticeably better as a result.
17 agosto 2023
Delivery on time
Delivery on time,
Shame they could not assemble the beds and takeaway packaging.
10 agosto 2023
Lovely customer service at the store by…
Lovely customer service at the store by the lady with the blonde hair (sory can't remember the name). She spent some time with us...we went on the mattress tester and went through our options...nothing was forced. We took our time...thanks to her were able to make an informed decision.
27 luglio 2023
Very good service
Very good service, both in the store and with delivery. All the staff we encountered were very friendly and helpful.
26 luglio 2023
Bouncing experience
The staff (Clare) were very helpful going out of her way to ensure I was happy with my pyrchase
15 luglio 2023
May not be the cheapest bed retailer…
May not be the cheapest bed retailer but very pleasant shopping experience. Very attentive sales rep who helped us choose suitable mattress using their dream match tech . That and free pillows completed our bedroom refurbishment.
29 giugno 2023
Guys was great great delivery assembled…
Guys was great great delivery assembled perfect clean tidy and very good customer service happy customer
23 giugno 2023
Unbelievable experience 10/10
Unbelievable experience. Top tier customer service and great prices. I'm definitely coming back
15 giugno 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
One side of mattress went completely…
One side of mattress went completely down after less than 5 month!!!
28 gennaio 2023
Risposta di Dreams - Erdington
Good morning Hema,
I am sorry for the problems you have had with your mattress, and for any inconvenience that this may have caused.
I have sent you an email with a suggested resolution which I hope you are happy with. I look forward to hearing from you shortly.
Many thanks
Peter
Therapur Actigel sinking
UPDATE
I have since been contacted by Dreams and this has now been resolved. The service was great and I hope everyone is treated equally whether they leave a review or not. My review was a problem with the product and this has been resolved now. Thanks Dream team.
I bought the Therapur actigel 3200 mattress last year (Jan 2022) after a couple of months we really struggled and the cooling gel actually made it hotter in the night. I complained and engineer came out stating nothing was wrong. Now the mattress is so lumpy we can no longer sleep on it. Considering other alternatives now but wasted over £1000 and don’t know what else to do. My back pain has gotten a lot worse and my lower back is now feeling sore every morning. The service in Dreams is great when you are buying but any doubt once bought return it within the time allowed. I am now going back through the customer services to try and resolve this.
15 maggio 2023
Non scritta su invito
Risposta di Dreams - Erdington
Good afternoon
Thank you for your time on the telephone a little earlier, when we agreed to arrange a further inspection for you.
I have emailed you separately with a summary of our conversation, and I have asked for a copy of the report to be sent to me as soon as it is available.
We do want any customer to suffer discomfort from one of our mattresses, and will look to find a sensible resolution
Kind regards
Peter
Excellent customer service
Excellent customer service from George he went above and beyond showing us all our options.
31 marzo 2023
Gorgeous Beds
Gorgeous Beds , and lovely to sleep on, specially nice when you've got old bones . Staff realy lovely, sorted me out with a great mattress, love it 🥰
21 aprile 2023
The colleague who served us was not…
The colleague who served us was not pushy but very understanding and attentive to what we were looking for showing us a full range of mattresses
14 aprile 2023
Very efficient service
Very efficient service, knowledgeable, fair on price, choice of different beds for comfort, pleasant staff. Welcoming store.
13 aprile 2023
Non scritta su invito
Thank you
A friendly, professional, knowledgable and customer focussed approach.
Great selection and availability for speedy delivery within 10 days.
9 aprile 2023
Non scritta su invito
Excellent delivery and removal of old…
Excellent delivery and removal of old beds. Efficient, polite and friendly.
20 marzo 2023
Excellent product.
Excellent product.
The ordering to delivery process was exactly as it should be, efficient, clear and on time!
20 marzo 2023
A dreamy nights sleep.
Thank you for a bed that gives me a lovely nights sleep. Delivery and assembly was very efficient and the delivery men couldn’t have been more helpful. Excellent work.
2 aprile 2023
Very pleased with our new mattress and…
Very pleased with our new mattress and with the service from the Dreams store
10 marzo 2023
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