Dreams - Eastbourne Recensioni 

393
TrustScore 5 su 5

4,8

Hampden Retail Park, BN23 6QU Eastbourne, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... Leggi di più

Valutata 5 stelle su 5

Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... Leggi di più

Valutata 5 stelle su 5

Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... Leggi di più

Valutata 5 stelle su 5

My husband and I had decided we needed a new mattress, and Matt from the Eastbourne branch, was happy to guide us. He suggested we use the sleep match machine, which selected 6 mattresses to choose... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Hampden Retail Park, BN23 6QU, Eastbourne, Regno Unito

  • 01323 520813

4,8

Eccellente

TrustScore 5 su 5

393 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(393)

14.140 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Customer service

Customer service was really good. They explained everything about how to look after the mattress.
It took a while for the mattress to be delivered. However, it was well worth the wait.

9 novembre 2024
Valutata 5 stelle su 5

Buying new mattress

Lady who served me was extremely helpful & had a good sense of humour which enabled me to relax. The “machine” you lie on tells her what mattresses would suit me & she made sure I tried them all & even went back to two I’d tried first but finally chose last one on the list. Very happy with new mattress.

8 novembre 2024
Valutata 5 stelle su 5

Amazing service

Walking though Dreams doors, so welcoming staff so helpful amazing helped us chose the right mattress, then it was delivered the delivery guys amazing too, The mattress so comfortable love it.
Would recommend the whole experience was brilliant, thank you.

6 ottobre 2024
Valutata 5 stelle su 5

Great customer service

Great customer service and mattress chosen is so comfortable. Delivery straightforward and quick.
Had previous mattress from Dreams and was just as satisfied

25 ottobre 2024
Valutata 5 stelle su 5

I'm really impressed

I'm really impressed. After shopping around for a new bed within our price range we'd started to give up, but a chance visit to the Dreams store in Eastbourne changed that. Really helpful, non-pushy, lady helped us make the right choice, and our new bed was delivered as promised just over a week later. Great communication throughout from both store and delivery team, good prices and excellent service.

18 ottobre 2024
Valutata 5 stelle su 5

Happy Customer

The whole process of ordering our mattress to the delivery was seamless. The mattress is fantastic, super comfy & exactly what we wanted. THANK YOU.

12 ottobre 2024
Valutata 3 stelle su 5

Would have given a 5 star review but part missy

The delivery drivers were very efficient and friendly. Unfortunately the strap to lift the ottoman part of the bed is missing and the driver said he would report it and one would be sent in the post. Haven't received it.

28 settembre 2024
Logo di Dreams - Eastbourne

Risposta di Dreams - Eastbourne

Good afternoon Heather,

Thank you for taking the time to leave us your feedback and for speaking with me today.

I am very sorry that you were missing the ottoman lift strap from your delivery.

I am glad that we have not got a plan of action in place to bring this matter to resolution.

I have sent you an email confirming what has been put in place for you. Should you require any further assistance, please do not hesitate to contact me.

Many thanks,

Kishan

Valutata 5 stelle su 5

Big choice of bed frames & mattresses of good quality.

The big choice of bed frames and mattresses. Colleagues have a wealth of knowledge regarding their products with a very patient and helpful approach. Nothing was too much trouble and we were not harassed or rushed into buying anything. We were very pleased to find the perfect bed and mattress for us, however, at a competitive price in today's market. Happy customers and would highly recommend.

30 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience

All good. Great salesman. Tried plenty of mattresses. Used the automated mattress chooser. Great price and some free pillows thrown in. All good.

4 maggio 2024
Valutata 5 stelle su 5

Excellent value, highly recommended

Excellent value, well made.
Many beds and mattresses on display which made it easy to decide.
Staff in store helpful and polite.
Delivery staff kept us in the loop on day and time they would deliver, this was reliable. They took their shoes of before entering which was much appreciated as another delivery from a different company trod mud everywhere.
Well done dreams, you are our go to store and this our second purchase.

21 settembre 2024
Valutata 5 stelle su 5

We went in thinking we knew what we…

We went in thinking we knew what we wanted, and the bed survey confirmed we was right. Anne Marie explained all about the matteresses and then left us to check them all out. Looking forward to having our new mattress delivered in a couple of weeks. Thank you

20 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Dreams, my experience.

In store, friendly staff efficient knowledgeable know the product. I was treated respectfully made me feel comfortable, listen to my needs, I achieved what I came for and completely satisfied the product I purchased.

20 settembre 2024

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