Dreams - Eastbourne Recensioni 

387
TrustScore 5 su 5

4,8

Hampden Retail Park, BN23 6QU Eastbourne, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I bought the mattress recommended after using the sleep analyser. It wasn’t the mattress I had intended to buy but I am very pleased with the end result! The assistant was very helpful & patient while... Leggi di più

Valutata 5 stelle su 5

My husband and I had decided we needed a new mattress, and Matt from the Eastbourne branch, was happy to guide us. He suggested we use the sleep match machine, which selected 6 mattresses to choose... Leggi di più

Valutata 5 stelle su 5

The delivery guys, Gareth and Ryan, arrived nice and early, very friendly and professional. They collected the old bed and delivered the new one very efficiently and carefully respecting our prope... Leggi di più

Valutata 5 stelle su 5

Product (headboard) was exactly as expected and arrived in good order and on time. Delivery guy was pleasant and carried it up to second floor. This is in contrast to our previous experience where th... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Hampden Retail Park, BN23 6QU, Eastbourne, Regno Unito

  • 01323 520813

4,8

Eccellente

TrustScore 5 su 5

387 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(387)

13.337 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I bought the mattress recommended after…

I bought the mattress recommended after using the sleep analyser. It wasn’t the mattress I had intended to buy but I am very pleased with the end result! The assistant was very helpful & patient while I dithered around & the delivery was timely & efficient.

3 luglio 2026
Valutata 5 stelle su 5

Dream Team Gold Rochester 3200 Pocket Memory Mattress

My husband and I had decided we needed a new mattress, and Matt from the Eastbourne branch, was happy to guide us. He suggested we use the sleep match machine, which selected 6 mattresses to choose from. He discussed pros and cons of each mattress. After returning the next day we ordered the Dream Team Gold Rochester 3200 Pocket Memory Mattress. We've experienced 10 nights of blissful sleep. Matt was extremely knowledgeable and helpful. Delivery service was excellent. Highly recommend.

24 maggio 2026
Valutata 1 stelle su 5

We expected a matress costing this…

We expected a matress costing this much, this heavy and sold to seniors, would be delivered upstairs to the bedroom. It was not. This was evidently an additional cost service not included in our sale. The bed delivered appears to be substancially different in firmness, consistancy and comfort. There is a hard ridge now the centre, one side feel firmer than the other but niether as firm as the showroom beds of similar firmness rating. In hot weather sheets and protector sheets slide off the bed.

24 maggio 2026
Logo di Dreams - Eastbourne

Risposta di Dreams - Eastbourne

Hi Feed Up With Pointless Reviews,

Thank you very much for taking the time to leave a review. Your feedback is truly appreciated.
I am sorry to hear you are not happy with the overall experience and the mattress. I have sent you an email and I’m looking forward to your reply.

Regards,
Hassan

Valutata 5 stelle su 5

Loveeeee my new bed

Loveeeee my new bed! Yes it was expensive, yes the mattress was expensive, but in order to get a really really decent bed for the first time in my life, I knew I needed to spend a bit of money! And I do not regret my purchase, one bit! The guys came and assembled it for us, took them about an hour, it was honestly fantastic. And we only had to wait a couple of weeks for the bed to be delivered!

24 maggio 2026
Valutata 5 stelle su 5

Showroom staff were brilliant

Showroom staff were brilliant. Nothing was too much trouble. Delivery staff were great, checked where we wanted the beds, and installed three beds in no time. One of the staff put overshoes on when he entered the house and the other took his boots off. Very polite and courteous. As for the beds, they are a dream. Very comfortable, love the colour, and fit in the room a treat.

1 maggio 2026
Valutata 1 stelle su 5

Not a great experience

Pilot holes in wrong place, screws too small to fit the bracket, falling straight through the hole ! Damaged side pandel. Not a good experience using Dreams

1 maggio 2026
Logo di Dreams - Eastbourne

Risposta di Dreams - Eastbourne

Good afternoon,

Thank you for your recent review.

I am sorry to hear there was an issue with your new bed frame.

I am glad we have been able to come to an agreeable resolution in regard to this.

Kind Regards,

Wayne

Valutata 5 stelle su 5

Headboard.

Product (headboard) was exactly as expected and arrived in good order and on time. Delivery guy was pleasant and carried it up to second floor.
This is in contrast to our previous experience where the bed we ordered was damaged on arrival and it was difficult to get it exchanged. In fact on that occasion it was more a case or nightmares than dreams.

24 aprile 2026
Valutata 3 stelle su 5

Disappointed that our last mattress…

Disappointed that our last mattress only lasted 6 years, & despite several complaints & 2 visits from you insurance inspectors we felt we had no choice but order a new mattress. Hope the new one last the recommended 8 years. But 2 weeks in were happy with it. But the guys in store were fab

7 febbraio 2026
Logo di Dreams - Eastbourne

Risposta di Dreams - Eastbourne

Good afternoon,

Thank you for your recent review.

I am sorry to hear that the outcome of your previous inspections were not what you were expecting.

I am glad to hear you are happy with your current mattress and I have sent you details of our comfort exchange should you need to use it.

I look forward to hearing from you.

Kind Regards,

Wayne

Valutata 5 stelle su 5

New mattress

We were looking for a new mattress and with the help of Matthew and the analyser machine we walked away happily with a great mattress to be delivered!

15 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Divan is great. Delivery men did a good job.

We love our new divan bed, sales lady very helpful, and the delivery men were very respectful of our property with good communication.

20 marzo 2026
Logo di Dreams - Eastbourne

Risposta di Dreams - Eastbourne

Hi Annette,

Thank you for leaving a review, your feedback is valuable.

It’s a shame, something went wrong as a five-star service is what we aim for every time. I have sent you an email with my details. Looking forward to your reply.

Regards,

Hassan

Valutata 5 stelle su 5

Time for a new bed.

The delivery guys, Gareth and Ryan, arrived nice and early, very friendly and professional. They collected the old bed and delivered the new one very efficiently and carefully respecting our property and belongings. So started off very well.
The new bed is extremely comfortable and is a much better size for our room giving us more workable space.
Mattress is firm giving correct support and an overall good night’s rest.
Also must say that Elliot the staff member who initially served us at the store was a very pleasant, professional and friendly person.
Would definitely recommend Dreams.

30 marzo 2026

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