Dreams - Cambridge Recensioni 

282
TrustScore 4.5 su 5

4,7

Unit 1 Beehive Centre, CB1 3ET Cambridge, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Nick was the perfect salesman! Gentle mannered, approachable, patient and knowledgeable. We spent a good hour in store walking round with our test pillows trying to decide which mattress was right f... Leggi di più

Valutata 5 stelle su 5

Everything. Listened to my problems. Made good suggestions. Confirmed by test bed. Also aware of my price considerations. Could not have asked for anything more. Real good old fashioned service.... Leggi di più

Valutata 5 stelle su 5

Absolutely Customer focused Staff both extremely friendly & helpful. Two Hot drinks were provided before we even got started. Evy in the Cambridge store gently guided me through the process in a frien... Leggi di più

Valutata 5 stelle su 5

We bought 2 bedframes and mattresses at Dreams Cambridge. Frances is very friendly and patient to give us good suggestions and let my family try different mattresses. We bought 2 king size Tempur at t... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 1 Beehive Centre, CB1 3ET, Cambridge, Regno Unito

  • 01223 353947

4,7

Eccellente

TrustScore 4.5 su 5

282 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(282)

13.337 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The mattress is perfect for me (very…

The mattress is perfect for me (very firm)
The bed is great especially with the storage facilities provided by the ottoman bed.
The two guys who came to assemble them were great, professional and courteous. A job well done.

27 febbraio 2026
Valutata 5 stelle su 5

Great product and fantastic customer service.

Love the bed and the mattress and the delivery service was great . Also the assembly service that I opted to pay extra for was superb. This review is an edited review from my original because I initially had an issue with the pricing of my bed . I bought the bed in the sale and then the price was further reduced which left me quite a bit out of pocket and very disappointed. However to the company’s credit as soon as I raised this with them they contacted me and refunded me the difference in price. I was very impressed and delighted with this customer service and have no hesitation in recommending Dreams. I will certainly be returning to them for my next purchase as it’s not often you experience customer service like that these days. One very happy customer !

6 febbraio 2026
Valutata 5 stelle su 5

Sweet Dreams

Always wanted an Ottoman bed, so decided to go to Dreams.
The salesman was not pushy, left me to look around and was on hand to answer any questions.
Decided to have them put my bed together for me.
Bed arrived on the date and time agreed.
It was pouring down with rain, but the guys wore overshoes so not to traips water in the house.
Bed was put together in about 45 mins.
I love it. So much storage space now.

27 gennaio 2026
Valutata 5 stelle su 5

The delivery of muy new mattress was…

The delivery of muy new mattress was exceptional, the new mattress is so good and I love it! I would recommend Dreams if you need a new mattress. You can test it in store and that is very convenient. Great service really.

16 gennaio 2026
Valutata 4 stelle su 5

Tried a few mattresses

Tried a few mattresses, staff helpful explanation of the difference mattresses available.
Delivery drivers very helpful bringing the mattress in the house.

27 dicembre 2025
Valutata 4 stelle su 5

Mattress not medium

Mattress was advertised as medium but is hard as nails and around 5 cm too narrow for the bed frame. Customer services were really helpful and arranged a swap under their guarantee. New mattress arrived yesterday and is very comfortable. I did though have to pay £500 for a better model as the ‘soft’ version of the original was also hard. Grades have definitely changed and not for the better. New mattress is also 5cm too narrow!

27 dicembre 2025
Logo di Dreams - Cambridge

Risposta di Dreams - Cambridge

Hi Margaret,
Thank you very much for leaving a review and for taking the time to speak with me today.
I’m glad we were able to talk through the issue and put a fix in place for your mattress. I have followed this up with an email for your reference.
If you need anything further or have any additional questions, please don’t hesitate to get in touch.
All the best,
Hassan

Valutata 5 stelle su 5

Great service

Great service from both the store and delivery team. Given lots of information in the store and the delivery team couldn’t have done anything more to make the delivery and collection of my old mattress any easier

29 novembre 2025
Valutata 5 stelle su 5

Dreams in Cambridge - great service. (thanks Nick!)

Nick (Nicholas) @ Dreams Store Cambridge was great . He took us through the sleepMatch process and showed us a bunch of different options for mattresses based on this and our preferences at lots of different price points, and so we ended up making an order on the day when we originally just went in to browse and do some research, really happy with our mattress pick as well.

16 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent experience

Excellent experience. Polite and friendly staff. Clean store. While the children were distracting me, another staff member came and took the kids to try the sleeping machine, So I could make a decision and choose the correct one for me.

16 novembre 2025
Non scritta su invito

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