I have bought a number of items from Divan Base Direct over the years because the quality, value for money and customer service are amazing. Recently I needed some advice on replacement parts for a d... Leggi di più
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I bought my small double divan bed around a month ago, and it has been great. Good quality, delivered quickly and with personal service that is often missing from online retailers. I needed quick deli... Leggi di più
L'azienda ha risposto
Good communication, phone call to confirm my order and double checked everything was as it should be the day after placing my order. Received my order 7 days later and was extremely pleased with the q... Leggi di più
L'azienda ha risposto
I bought a beautiful blush double sized headboard. The team were great at sending me samples out.. Headboard came within the time frame stated. The headboard is beautifully made and looks great- eas... Leggi di più
Dettagli dell'azienda
Informazioni su Divan Base Direct
Scritti dall'azienda
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Informazioni di contatto
69 New Town Row, B6 4HL, Birmingham, Regno Unito
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Eccellente
6K recensioni
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Risposta di Divan Base Direct
Hi Paul,
Thank you for your feedback!
Best Wishes
Divan Base Direct Team
Ordering was easy and straight forward
Ordering was easy and straight forward, but the delivery company they use is a joke, they are rude and don't listen to you, then they hang up on you when you catch them in a lie. Speak to divan base customers services and they say they will see what they can do and will get back to you, but don't. Once again the excuse is that it's a busy time. With regard to the bed it's self it as only just been delivered so haven't used it yet, but they sent the review request days ago.
19 dicembre 2025
Risposta di Divan Base Direct
Hi Paul,
Thank you for your feedback.
We’re pleased to hear ordering was straightforward. Regarding delivery, Furdeco is a third-party logistics partner and while we don’t control their call handling, we do work closely with them to coordinate deliveries and resolve queries. Where availability requests fall outside of their operating days, we always explain this and offer the closest possible alternatives.
Our customer service team responded to all correspondence and continued to liaise with the courier throughout. During the week leading up to Christmas, delivery networks are under exceptional pressure, but our focus remains on clear communication and getting orders delivered successfully, which was achieved here.
The bed has only recently been delivered, so we hope once it’s been used it proves to meet expectations. Should any assistance be needed at any stage, our team remains available to help.
Kind Reagrds
Divan Base Direct Team
we received a quality ottoman with a…
we received a quality ottoman with a sumptuous velvety covering which is well made. Good delivery to the room of my choice.
16 dicembre 2025
Risposta di Divan Base Direct
Hello D Miles,
Thank you for the lovely feedback! We're delighted to hear you’re pleased with the quality and finish of your ottoman, and that delivery to your chosen room went smoothly.
Best Wishes
Divan Base Direct Team
Quick and easy delivery
Quick and easy delivery. Lovely bed and simple to put together
16 dicembre 2025
Risposta di Divan Base Direct
Hello Tracey,
Thank you for the great feedback! We're so pleased to hear your bed arrived quickly and was easy to assemble.
Best Wishes
Divan Base Direct Team
I had to change delivery dates twice
I had to change delivery dates twice. It was easy to contact the company, who passed on the message to the couriers. It was delivered at the agreed time and as it was a heavy piece of furniture, they put it in situ for me. Very polite helpful young men.
I'm really pleased with the item (a large ottoman). Its good quality and exactly as described in the advert.
Very good company to deal with.
12 dicembre 2025
Risposta di Divan Base Direct
Hi,
Thank you for your kind review! We’re glad changing the delivery dates was easy and that everything arrived as agreed. It’s great to hear our delivery team were helpful and polite, and that you’re pleased with the quality of your ottoman. We really appreciate your recommendation.
Kind Regards,
Divan Base Direct
A fabulous choice and ordering was…
A fabulous choice and ordering was easy. All the fixings would have been nice. Not wrapped in torn brown wrapping would have been nice also. Perfect start not so after.
16 dicembre 2025
Risposta di Divan Base Direct
Hi Tonkat,
Thank you for your feedback, we’re really pleased to hear that ordering was easy and that everything went well overall.
The fixings are normally included as standard, however on very rare occasions they can be missed during packing. When that happens, we always send them out immediately via First Class Royal Mail, so they arrive the next working day.
In terms of packaging, we use a high-grade polythene wrapping which is designed to protect the product during transit and is something we don’t have issues with. Some customers do request additional packaging at the point of order, particularly if the item is going into storage, and we’re always happy to accommodate that where needed.
We appreciate you taking the time to share your experience and hope you’re now enjoying your purchase.
Kind Regards
Divan Base Direct Team
Another great experience with Divan Base Direct
Another great experience with Divan Base Direct. This is our second purchase. Quality is great and easy to put together and fantastic value. The whole process of ordering and delivery is very easy and the product was carried right to bedroom by the delivery guys. We were kept informed of delivery date and were also able to change the date with 24 hours notice. If we need another…. We’ll certainly be purchasing again. Totally recommend.
16 dicembre 2025
Risposta di Divan Base Direct
Hi Ali,
Thank you for your lovely feedback and for choosing us again! We’re delighted to hear you’re happy with the quality, value, and ease of ordering and delivery. It’s great to know our team and delivery service made the experience smooth. We really appreciate the recommendation and look forward to helping you again in the future.
Kind Regards,
Divan Base Direct
I have three kingsize beds!
I now have three kingsize beds from Divan Base Direct and they work very well for us. One is for our own guest room and the other two in our Airbnb. Because they can be split into twin beds, this allows the flexibility required for guests.
I’ve got three different mattresses and they are all comfortable and have lasted well. I can highly recommend these beds, we're super happy with them.
16 dicembre 2025
Non scritta su invito
Risposta di Divan Base Direct
Hi Ingela,
Thank you for such a great review! We’re really pleased to hear how well the beds are working for you, both at home and in your Airbnb. It’s great to know the flexibility and comfort have met your needs. We truly appreciate the recommendation and your continued support.
Kind Regards,
Divan Base Direct
Punctual delivery
Punctual delivery. Helpful staff. Excellent quality divan bed and mattress. Even though it needed minimal assembly still some instructions would have been helpful.
10 dicembre 2025
Risposta di Divan Base Direct
Hi Mustafa,
Thank you for your feedback! We’re glad you were happy with the delivery, our team, and the quality of the bed and mattress. We try to limit our paper use for the environment and have instructions available on our website however I will pass this feedback back to the relevant teams!
Kind Regards,
Divan Base Direct
Great Company
I had not used this Company before but the reviews looked good so hoped for the best. I was not disappointed, good selection of mattresses at all price points. The mattress I chose was in production so I had to wait a little while but the customer service team kept me updated. When the mattress was required urgently as granddaughter coming home sooner than expected they pulled out all the stops and organised for it to be delivered in time. Granddaughter says she has had the best nights sleep ever, so well done everyone.
5 dicembre 2025
Non scritta su invito
Risposta di Divan Base Direct
Hi Susan,
Thank you so much for taking the time to share your lovely review!
We’re delighted to hear that your first experience with us was a positive one. We’re especially glad our team could keep you updated during production and step in to fast-track delivery when you needed the mattress sooner. It’s wonderful to know it arrived in time for your granddaughter’s visit. And hearing that she’s had the best night’s sleep ever truly makes our day!
We appreciate your trust in us and hope to help you again whenever you need anything in the future.
Kind Regards,
Divan Base Direct
Excellent purchase.
I purchased the Almalfi headboard king size divan bed
This is the first time I have bought a bed on line and was slightly anxious about the quality.
Delivery was swift and communication excellent.
The item was well packaged and fairly easy to do.It took 2 of us 90 mins .
Do study the instructions before starting.
Once assembled it is a sturdy frame and the headboard is really nice and feels v plush.
I am very impressed with this product for the price and recommend it.
5 dicembre 2025
Risposta di Divan Base Direct
Hi Moria,
Thank you for your detailed review! We're glad to hear the delivery and communication were smooth and that assembly went well. It’s great to know the frame feels sturdy and the Amalfi headboard exceeded your expectations. We really appreciate your recommendation!
Best regards,
Divan Base Direct Team
Absolutely made up with this ottoman
Absolutely made up with this ottoman. Regular updates on arrival, including half hour out check. It is solid and sturdy and the velvet outside is lush and right colour. Really happy.
9 dicembre 2025
Risposta di Divan Base Direct
Hi Shirley,
Thank you for the wonderful feedback! We're delighted to hear you love your ottoman and that the updates and delivery went smoothly. Great to know the quality and colour were just right too.
Best regards,
Divan Base Direct Team
Great ottoman
Sturdy, roomy, looks good. Everything I needed from an ottoman. Thank you!
2 novembre 2025
Risposta di Divan Base Direct
Hi Anne,
Thank you for your review! We're delighted to hear that your ottoman is sturdy, spacious, and just what you needed.
Best regards,
Divan Base Direct Team
Great service and a great price
Great service and a great price! Bed and mattressdelivered within a two week period, delivery men even removed their shoes without asking! Would definitely recommend.
9 dicembre 2025
Risposta di Divan Base Direct
Hi Kim,
Thank you for the great feedback! We're glad you were happy with the service, price, and quick delivery. It's lovely to hear the delivery team made a good impression too. We really appreciate the recommendation!
Best regards,
Divan Base Direct Team
Good Company - what out for the delivery drivers though
I've got no complaints about the company and the value of the bed I bought. The price was extremely reasonable and the ordering process was easy. The selection of goods was very good as well. Delivery time was good too and I didn't have to wait too long. I do however need to have a moan about the delivery guys.
I ordered a Divan Bed Base which came in 2 halves and one of the delivery driver tried to lift one of the bed bases by himself put in on his shoulder and then proceeded to drop it. I saw this happen from the window and when I mentioned it to the driver he made out he didn't understand me, he couldn't speak English. Luckily the base wasn't damaged too much only a slight dent and I had to take it as I had got rid of my old one. So maybe the company need to review who they use for deliveries
19 novembre 2025
Risposta di Divan Base Direct
Hi Alison,
Thank you for taking the time to leave such a detailed review. We’re pleased to hear you were happy with the value, product selection, and smooth ordering and delivery times.
We’re very sorry, however, to hear about the issue with the delivery team. This is not the standard we expect from our delivery partners, and we appreciate you bringing it to our attention. We will be raising this with the delivery company to ensure it’s addressed and doesn’t happen again.
Thank you again for your feedback.
Best regards,
Divan Base Direct Team
Very helpful and am delighted with my…
Very helpful and am delighted with my divan base
5 dicembre 2025
Risposta di Divan Base Direct
Hi Marian,
Thank you for your review! We're glad you found our service helpful and that you're delighted with your divan base.
Best regards,
Divan Base Direct Team
The whole delivery process was very…
The whole delivery process was very smooth and it’s the exact mattress I wanted!
22 novembre 2025
Non scritta su invito
Risposta di Divan Base Direct
Hi Charlotte,
Thanks for your feedback! We're glad the delivery went smoothly and you're happy with your mattress.
Best regards,
Divan Base Direct Team
Fab bed .. exactly as expected
The website was easy to search and use. The delivery was convenient, and the delivery men were efficient, took way the packaging, and were careful about not bashing the walls.
The bed itself is exactly what it said it would be. Lovely
4 dicembre 2025
Risposta di Divan Base Direct
Hi Emma,
Thank you for your lovely feedback! We’re glad the website was easy to use, the delivery went smoothly, and that you’re happy with your new bed. If you need anything else, we’re here to help.
Best regards,
Divan Base Direct Team
Very happy with the purchase made from Divan Base Direct
Very happy with the purchase made from Divan Base Direct
Arrived extremely well wrapped in beautiful condition, delivery company kept in touch right up to delivery, impressive customer service, will certainly purchase again
Thank you
5 dicembre 2025
Risposta di Divan Base Direct
Hi Eve,
Thank you so much for your wonderful feedback! We’re delighted to hear your order arrived in perfect condition and that the delivery team kept you well updated. It’s great to know you were impressed with our service and would shop with us again.
Thanks again for choosing Divan Base Direct!
Best regards,
Divan Base Direct Team
Risposta di Divan Base Direct
Hi,
Thank you for your review. We’re really pleased to hear that you’re satisfied with both the quality of your bed and the service you received. Your feedback is greatly appreciated.
Kind Regards
Divan Base Direct Team
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