Direct Letterbox Marketing Recensioni 

😱 Avoid Direct Letterbox Marketing like the plague.

I’m only sharing our experience as I know so many new businesses owners and self employed people who all work so hard, putting so much effort and time and care into their work just like we do with ours, where every penny counts, and who could get their fingers burned here.

We employed DLM instead of Royal Mail this time (big mistake) to deliver our leaflets, which don’t seeem to have been delivered.

We have loads of past, previous, and current clients all saying they’ve received nothing.

We paid for GPS tracked and their GPS tracking “evidence” is a couple of phone screenshots in a word document.

These screenshots clearly seem to be drawn on with an iPhone/iPad, with red lines covering street names (Where the GPS tracked lines are clearly under the street names.)

The screenshots also show loads of missed streets.

DLMs excuse for those missed streets are that those streets are too new for their GPS software, yet they’re 8 years old areas, and some ‘scribbled with red lines’ streets are much, much newer!

They later went on to say that it’s the delivery people who provide the GPS data to them, so that didn’t quite add up with what they’d originally claimed.

Constant contradictions, inconsistencies, and excuses from DLM.

We have loads of previous, current, and new clients informing us that they have not received our leaflets, but have received other agents recently.

The QR codes on our leaflets, which are always used, are also not being used with DLM’s delivery.

I believe that DLM are a genuine company, but, I have no idea who they’re outsourcing to, and when things go wrong for them like this, DLM are making it the customers problem and keeping the money, which goes to show the kind of company they are.

We’ve had loads of contradictory emails from DLM, along with certain admissions, along with lots of nonsensical excuses, as well as them telling us their GPS limitations after we’ve employed and paid them to do a job for us.

Disgusting work ethic, frustrating company.

I wish I had checked the reviews before I approach this company, I told them to drop 5k around my local area not one person could clarify they got a menu through the door not even my regulars so wasted my money and wasted my menus I’m so frustrated as in these hard times I have been robbed! I have thrown menus before just 1 k and I had a good feed back Maybe because I did it my self and I gave this company 5 k and no response, guys please avoid

Avoid! Scam

I spent £2k with them to leaflet in nearby towns. What they did is leafleted some very small parts of town and then got their separate "independent" checkers to check the small amount of roads they actually did.

Unsurprisingly we acquired some customers in those locations but NONE anywhere else.

I complained and they said that their sampling was random, which it blatantly isn't.

If I could rate a minus rating I would - Save yourself alot of stress and do NOT use these scammers. I've had nothing but issues with them for the past month- DLM were meant to deliver 10 k flyers but all I have had is excuses and complete lies about them being delivered and all they do is blame their third party suppliers - its never their fault...plus they say that they are independantly checked by the "DMA" but for all I know that's made up too, as we checked and the majority of people had not received the leaflets. I gave them numerous chances to resolve the situation and today got the remainder of the flyers returned with even more stress as instead of being delivered back to my client they got delivered to a random garden centre and some person saying they had actually found the leaflets in a ditch!!! AVOID AVOID AVOID only good thing I would say is they do respond straight away...but the response is really no help as they don't take any responsibility even after filling out a complaint form ( that was a complete waste of time even bothering to complain!)

AVOID
They were meant to deliver 24k leaflets to few postcode sectors at an agreed time. They did not deliver and when chased lied about it saying they delivered. over 100 customers living in the post code sectors were contacted and all said they had NOT received anything so avoid them.

We used DLM for a targeted mail drop campaign in 3 postcode sectors during June/July '21to promote our annual survey. I found them helpful, very easy to deal with and they kept me fully informed as to the progress of the mail drops. They also arranged that we could pick up the surplus mail drop packets after the so we could reuse them

Following Government guidelines, DLM was contracted to deliver local election leaflets for a mainstream political party. The priority areas were agreed with the company as was the timeframe for the delivery to be completed. Fees were paid up-front.
We were informed that delivery was completed by the agreed date so we contacted members in the priority areas. Within 24 hours were had reports back from 45 people across the priority areas saying that they had not received the leaflet and only one report of the leaflet being delivered. The company disputed this saying these areas had been delivered to but they would do them again. This time, leaflets started to arrive however we had further reports that large swathes of the target areas had not been delivered to. When asked to provide a list of the streets and areas they claim to have delivered, DLM said that such information was not recorded!
We asked for a substantial rebate on the fees charged but the company refused this. They have now been reported to Trading Standards and the Data & Marketing Commission.
You are strongly advised not to use this company.

We’re a new company that set up in lock down, we employed DLM to mail shot 18,000 leaflets for us at a cost of £1,200
We found out they didn’t post any leaflets in the surrounding villages. They only delivered to the built up areas. I told them we were asking all local customers if they’d had a leaflet and we couldn’t find one person who said they had. I asked many times to talk to a manager and I’ve been fobbed off but the girl in the office. DO NOT USE THIS COMPANY THEY ARE UNRELIABLE

My experience is exactly the same as most on here unfortunately. This I a massive scam. They take your money then sun contract a company to deliver about 100 leaflets.
The back checking company is legit but when I called them they said they ask people if they received a lefter through the post in the last week - of course 40% (which is their target) say they have. The streets they give the company to check are the ones the sun contractor tells them to check also.
A total scam, steer clear they need to investigated by the law. I am currently perusing them with my lawyers

Do not trust this company. They were contracted to deliver 35,000 political leaflets in December 2020. They notified me that they had completed the job. I checked with 30 committee members that they had received the item. Only two had received it. DLM offered to redeliver to 15 of the roads where members had not received the leaflets, but still some complained that they had not received the item. In one road they were supposed to redeliver to all houses, but were seen posting to two houses and then drove off leaving all the other houses in the road undelivered to. They are full of justifications and excuses but have no interest in responding to my concerns.... the money is in their bank! I am still receiving dozens of complaints from people who didn’t receive a leaflet.

I paid this company to deliver leaflets on a solus basis.

At the same time, I was testing several local delivery companies as well as DLM.

By coincidence, I discovered that DLM had outsourced the delivery to the local company on a shared basis! I was promised solus by DLM and they outsourced it on the cheap to a local company to make a shared delivery.

DLM refused to pay the local provider the fee to offer the solus service and I was forced to get my money back. A total waste of time and a dishonest service. Avoid like the plague.

Sadly I echo the other comments made by others. A 20000 leaflet drop resulted in nil responses which was a first in the history of a very successful franchise. After getting a very negative response from DLM amounting to a metaphorical shrug of the shoulders and a weak back check that was full of inconsistencies (scraping into their acceptance percentage at 41 percent (that was convenient!)) and a refusal to give us contact details of the team leader who delivered the leaflets (probably not). As I stated to DLM, I feel as though I have been mugged. There is no way I can recommend this company with so many questions refusing to be answered. Sad to see that we are not alone with our thoughts about DLM.

Apologies. I cant delete so just edited to this. I do Apologise i should of checked.

I used this company for distribution of ‘missing’ flyers when my pet went missing. A time critical drop. The staff at the office seemed helpful at first but the quality of the distribution was very poor. Many roads were missed. I conducted my own research (the day after completion) to make sure my delivery took place and found that many key roads (at least 17 roads and more being found out each day) on the plan were not delivered to or were only sparsely delivered to. Even my own home and my neighbours didn’t get one and we were on the plan. The many people I asked were insistent they did not receive the leaflet and I 100% believe them. It’s not the type of flyer that people generally wouldn’t look at or remember. DLM were very dismissive of my complaints and try to back up their delivery with flimsy ‘evidence’, which only proves that 43% of the people they sampled did receive the delivery. And they think this is acceptable. Of course they are still insistent that the others did receive the flyer but they cannot prove this. I’ve since flyered some of those roads myself and with volunteers, and have had callbacks and possible sightings from them as a result of this. I do know that if my pet was trapped in any of the sheds of the roads they missed, she’d likely be dead now. No refunds, no offers to put things right and they keep fobbing me off with this 7 day period I had to raise a complaint. They also kept saying that my delivery was only to cover part of the area, yes I know, I have the plan and the roads I have pointed out were on the plan! Please don’t treat your customers like they are stupid! They don’t let you pay by card or PayPal with protection either. GPS tracking was not offered to me as an option either. A heartbroken pet owner kicked in the teeth further by a rubbish company who have no interest once they’ve got your money. AVOID.

Didn’t deliver my leaflets. Nobody I know living in the area has received one. They must be in a bin somewhere.

When I complained about the zero recall rate among my friends, family and customers living in the delivery area DML kept parroting that their independent back checking company had a 40% recall rate which was an acceptable industry standard. I initially complained by email to my contact and she fed me standard lines about leaflets not being addressed items, being unexpected and getting misplaced. This might be true for random people but not friends who are told to look out for the item.

I was told to put my complaint in writing to my contact's manager from which I deduce no one could be bothered to call me. I haven’t received a written reply. The email exchange ended with another manager from DML writing “ it is outlined in our T&Cs that we cannot guarantee 100% coverage” and ‘' I would confirm that we have fulfilled our contractual obligations in line with our terms and conditions.” and “ While I understand your dissatisfaction from your own surveying, we have to stand by the results of the independent auditing”.

I don’t expect 100% coverage but I don’t even have 10%!

Once I had complained, DML said they had 200 leaflets left over from the drop and they would cover those missed but this doesn’t begin to cover the whole area of missing addresses. It is too little too late.

I see DML’s reply to other customers who have not had their deliveries is “ We always endeavour to ensure satisfaction to our clients whenever possible. “ I absolutely refute that as I feel they have made minimum effort to ensure my satisfaction. They have failed to deliver leaflets and they have failed to deal with my complaint satisfactorily.

DLM carried out a distribution for me a couple of weeks ago. I have used other distribution companies previously but I have found that DLM are the most efficient, I have also had a great response from the drop. I will definitely be using DLM for all future leaflet drops.

Fantastic service! This is the second time we have used them and would definitely recommend them.

As per your reply, that’s all lies, and I wouldn’t waste another load of leaflets

Excellent service and great communication.

Great service, great team.