It makes thing so much easier. None of the contracts have a lockout period or existing fees attached to them. It’s a pleasure not to have to worry about setting up everything yourself and getting a... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Using Direct Connect made the move less stressful in not having to worry about contacting service providers it was all done for you. The staff member I dealt with was extremely helpful, courteous and... Leggi di più
L'azienda ha risposto
I explained to your representative tat my wife is a complete invalid and is complteley paralysed down one side and that I could not spend much time speaking to him. This was like water off a duck's ba... Leggi di più
L'azienda ha risposto
Only one of the three utilities from my previous place was disconnected, the other two kept going for a week after I moved out. Fortunately the utility company was willing to disconnect them for me... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Azienda di utenze domestiche
- Servizio di pulizie
- Azienda fornitrice di energia elettrica
- Impresa di traslochi
- Servizio di telefonia e internet
Informazioni su Direct Connect
Scritti dall'azienda
The Ultimate Moving Solution: Direct Connect
Stress-free Connections: With just one phone call, Direct Connect's expert team will connect you to market-leading suppliers for Electricity, Gas, Phone, Broadband, and even Pay TV. Save time, effort, and stress by letting Direct Connect manage your utilities.
Comprehensive Moving Services: Direct Connect also offers Removalist and Cleaning Services tailored to your needs, ensuring a smooth and hassle-free transition into your new home.
Trusted and Endorsed: Endorsed by the Real Estate Institutes of New South Wales (REINSW) and Queensland (REIQ), you can trust Direct Connect as your preferred moving service provider.
About Direct Connect
Since 2004, Australian-owned Direct Connect has helped over 1 million households with their moves. Direct Connect is a no-obligation service that will save you time and make your move easier. Covering moves across most of Australia (excluding within or to: WA, NT & TAS), they partner with top Real Estate Agents and multiple service providers to ensure a seamless moving experience. Trust Direct Connect to simplify your next move.
Always on Guarentee
Guarenteed Elec/Gas Connections by Move-In Date*
We guarantee that when you connect with one of our leading electricity and gas suppliers, your services will be connected on your chosen move-in date*
If it is not connected by move-in day, we will ensure it is sorted out and cover reasonable out-of-pocket expenses resulting from any delay!
*The Always On Guarantee terms form part of our full Terms and Conditions.
Informazioni di contatto
570 Church Street, 3121, Cremorne, Australia
- 1300 664 715
- info@directconnect.com.au
- www.directconnect.com.au
4,0
Molto buono
297 recensioni
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very Quick and easy to deal with
Very Quick and easy to deal with - connection was efficient
1 aprile 2025
Risposta di Direct Connect
Hi Celly,
We're so pleased to hear the process was smooth and efficient for you. Making connections simple and stress-free is what we aim for, and it’s great to know we delivered.
Regards,
Dawn - Direct Connect
All went well
All went well, Great people to work with,very experienced,minor problem which was sorted eventually..
22 marzo 2025
Risposta di Direct Connect
Hi Denny,
Thanks for sharing your feedback. It’s great to hear you found our team experienced and easy to work with. Your patience as we resolved the minor issue truly means a lot. Hope you're settling in well and enjoying your new home!
Regards,
Dawn - Direct Connect
Incomplete account set up
Direct Connect was helpful in setting up a connection to an apartment I was moving into but did not pass my existing account information to the Utilities company. As a result, I received a notice of scheduled disconnection, so I ended up having to call the company anyway to provide my billing details and avoid any service disruption.
9 aprile 2025
Risposta di Direct Connect
Hi Amanda,
Thank you for sharing your experience. We’re glad we could assist but truly regret any inconvenience. Your feedback is important in helping us improve and ensure we’re providing the best possible service. If you’d like, please reach out to info@directconnect.com.au - we’d love the chance look into this further.
Regards,
Dawn - Direct Connect
It was a seamless process
It was a seamless process. Direct Connect took care of everything!
Would highly recommend to anyone moving!
13 marzo 2025
Risposta di Direct Connect
Hi there,
Thanks for your review! We're so glad we could make your move easy. We appreciate your recommendation and wish you the best in your new home!
Regards,
Dawn - Direct Connect
Double check utility disconnections
Only one of the three utilities from my previous place was disconnected, the other two kept going for a week after I moved out. Fortunately the utility company was willing to disconnect them for me and cancel the extra charges.
My new place also had a gas utility set up for a unit that has no gas appliances, so I had to call and cancel that too.
Other than that it went smoothly.
27 febbraio 2025
Risposta di Direct Connect
Hi Christopher,
Thanks for your feedback. We’re glad most of your move went smoothly, though we apologise for the unexpected issues. We appreciate you bringing this to our attention and will review our processes to improve moving forward.
If there’s anything more we can assist with, please don’t hesitate to reach out—we’re happy to help.
All the best,
Dawn - Direct Connect
Risposta di Direct Connect
Hi Lola,
Thanks so much for your kind words! It’s fantastic to hear you're happy with our service. All the best in your new home!
Regards,
Dawn - Direct Connect
Lots of information
Lots of information, glad I used direct conect and I intend to use then in and future moves !
4 marzo 2025
Risposta di Direct Connect
Hi Bryan,
That’s great to hear! We’re so pleased you found the information helpful and had a positive experience with us. Making moving simple and stress-free is what we’re all about, and we’d love to assist with your future moves as well!
Thanks for your trust - we appreciate it! Hope you’re settling in comfortably.
Regards,
Dawn - Direct Connect
Very helpful and accurate comparison of…
Very helpful and accurate comparison of plans from energy plans to phone plans to internet plans. Thank you for your support.
26 febbraio 2025
Risposta di Direct Connect
Hi Saurav,
We’re glad to hear our service was helpful and made things easier for you. Moving comes with plenty of decisions, so we love simplifying the process wherever we can. We truly appreciate your kind words and are delighted we could assist!
All the best,
Dawn - Direct Connect
good experiecne
good experiecne with the help of direct connect, I got gas and electricit installed, direct connect even provide some plan that you don't get from market
24 febbraio 2025
Risposta di Direct Connect
Hi Hongyi,
Thanks for your feedback! We're so happy to hear that setting up your utilities was smooth and stress-free. Moving can be overwhelming, so we're always here to make things easier wherever we can.
Hope you're enjoying your new home!
Regards,
Dawn - Direct Connect
Good quality service
2 aprile 2025
Risposta di Direct Connect
Hi Abner,
We’re so pleased to hear you had a great experience. We strive to provide reliable service that makes moving easier, so we’re very glad we could help.
All the best,
Dawn - Direct Connect
NO DRAMA
Everything was smoothly explained, and there were no issues with the transferred bill account.
19 febbraio 2025
Risposta di Direct Connect
Hi Sherly,
Thank you for your review! Moving should be simple and stress-free, so we’re thrilled to hear everything was clearly explained and your transfer went smoothly. A hassle-free experience is exactly what we aim for.
Enjoy your new home!
Regards,
Dawn - Direct Connect
Just make things so easy!
It makes thing so much easier.
None of the contracts have a lockout period or existing fees attached to them.
It’s a pleasure not to have to worry about setting up everything yourself and getting all utilities connected when we moved!
21 marzo 2025
Risposta di Direct Connect
Hi Myriam,
Thanks so much for your kind words! We're thrilled to hear that our service made your move easier - that's exactly what we aim for. Providing flexible, hassle-free connections with no lock-in contracts is a big part of ensuring a smooth transition.
Wishing you all the best in your new home.
Regards, Dawn
“Free” service that costs you big time.
Only use if you have no time to set up utilities and don’t care about overpaying. They tried to set me up on a plan owned by the same company they’re owned by (Lumo energy, snowy hydro), and put you on a more expensive plan I can only assume is designed just for this reason. It was easily 10% more expensive than even the cheaper plan by Lumo. Same goes for internet, they do not give you good deals. When the service is free, you are the product.
18 marzo 2025
Risposta di Direct Connect
Hi Oscar,
We understand moving can be busy, so we focus on getting your utilities connected seamlessly when you arrive. Plan suitability depends on factors like meter setup, location, and energy usage, which is why we offer no lock-in contracts - giving you the flexibility to reassess once you've settled in. When you're ready, you can reach out to the retailer directly to explore the best plan for your needs.
If you ever need guidance, we're here to help - feel free to reach out to info@directconnect.com.au.
Thanks for your feedback, and we hope you're settling in well.
Regards, Dawn
Staff were very helpful and informative…
Staff were very helpful and informative and helped the move process easier.
21 marzo 2025
Risposta di Direct Connect
Hi Juan,
Thank you - this is fantastic to hear! Moving can be stressful, so we're glad our team helped make the process smoother for you. Providing helpful and informative support is always our priority, and it’s great to know we hit the mark. I’ll be sure to share your kind words with the team.
Wishing you all the best in your new home!
Regards,
Dawn - Direct Connect
Risposta di Direct Connect
Hi Bhanu,
We love hearing positive feedback - thank you! Moving can be a big task, so we’re thrilled to know our service made things easier for you. That’s exactly what we aim for.
Enjoy settling in and making your new place feel like home.
Regards,
Dawn - Direct Connect
Appreciate this service
Appreciate this service! Having wide range of services help when moving because there is so much to do and so little time
14 marzo 2025
Risposta di Direct Connect
Hi Liana,
Thanks so much for your kind words! We know moving can be overwhelming, so we're glad our range of services made things easier for you. Hope you're settling in well and enjoying your new home.
Regards, Dawn
Risposta di Direct Connect
Hi Lhean Joy,
We're glad everything went as expected! Helping make moving hassle-free is what we aim for, so we appreciate you sharing your experience. Wishing you all the best in your new home.
Regards, Dawn
Risposta di Direct Connect
Hi Leanne,
Great to hear everything went smoothly! Thanks for your feedback - we really appreciate it. Our goal is to make moving easier, and we're so glad we could help. Hope you're settling in and enjoying your new place.
Regards, Dawn
I liked that my electricity and gas was…
I liked that my electricity and gas was directly connected without me having to do anything. I don’t like that you don’t get a choice about provider of utilities
7 marzo 2025
Risposta di Direct Connect
Hi Leah,
Hope you've settled into your new home and everything is going well! Thanks for your feedback - glad to hear your connection was easy, that’s exactly what we aim for. We work with top retailers like Red Energy, Lumo Energy, Origin, and AGL to make the process hassle-free. Plus, all plans have no lock-in contracts or exit fees, giving you flexibility.
Regards, Dawn
Risposta di Direct Connect
Hi Anthony,
Thanks for your feedback! We're glad our team could assist you. If you ever need support, we're here to help.
Regards,
Dawn
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