It was an amazing experience. I was given a smiling welcome when I entered but then I was left to my own devices to try out what I wanted without a sales person following behind and, to be brutally ho... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The store was set out well with many ranges across a number of budgets, In our case, the sales person, Alan, made u feel comfortable. Although knowledgeable, he was not “pushy” but helpful.
L'azienda ha risposto
Julian that served us was very helpful made sure the sofa could be delivered successfully and informed us about the cleaning products available and explained the insurance we could get that would last... Leggi di più
L'azienda ha risposto
We’ve been looking at a new sofa for a couple of months. Staff have always been very friendly, knowledgable and helpful but never pushy. We finally were in a position to buy our new sofa and the proce... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Longfield Road, TN2 3EW, Tunbridge Wells, Regno Unito
- 0333 999 9811
4,9
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Tunbridge Wells
Hello David,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The store was set out well with many…
The store was set out well with many ranges across a number of budgets,
In our case, the sales person, Alan, made u feel comfortable. Although knowledgeable, he was not “pushy” but helpful.
20 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello Mr Shoots,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
good experience all round
good browsing environment without pressure. goos selection and the staff were friendly and helpful. Order process was clear and easy too.
25 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello Steve,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent supportive staff that are…
Excellent supportive staff that are obviously very knowledgeable about the product. They seem to care passionately about the sofas
25 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Knowledgeable and polite
Knowledgeable and polite and made us feel comfortable in buying a product from DFS
25 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello Mark,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Really helpfully and friendly
24 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
23 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
10/10 service
My partner and I had a great experience at DFS in Tunbridge Wells, advised by the lovely Kay! She was amazing, gave us so much of her time to make sure we found the perfect sofa for us.
23 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great customer service by Katie
Great customer service from Katie, very knowledgeable and made the experience a good one
23 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Amazing sales lady very helpful and…
Amazing sales lady very helpful and great customer service and she told us everything we needed to know
Easy to ask her questions to which she answered with ease
Great sales lady
16 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Sales staff were great!
15 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
It was an amazing experience.
It was an amazing experience. I was given a smiling welcome when I entered but then I was left to my own devices to try out what I wanted without a sales person following behind and, to be brutally honest, annoying me. It was the best experience I've had in a furniture shop. When I did need some help, there was someone there, Julian in this case, who went out of his way to answer questions about the available fabrics for the chair I'd chosen. Brilliant service by any standard but especially when compared to the constant harassment I got in Furniture Village. Would absolutely recommendbDFS for furniture and service. 1010.
21 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great experience from start to finish!
We’ve been looking at a new sofa for a couple of months. Staff have always been very friendly, knowledgable and helpful but never pushy. We finally were in a position to buy our new sofa and the process was quick and efficient. Would highly recommend.
20 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Customer Service
Julian that served us was very helpful made sure the sofa could be delivered successfully and informed us about the cleaning products available and explained the insurance we could get that would last 5 years. The gentleman he got to check the order had previously greeted us and said if we needed help to just ask when checking our order he made sure we knew all the details.
17 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Tunbridge Wells
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Our experience at DFS was tremendous
Our experience at DFS was tremendous. We were served by a young lady. We were presented with various options of sofas to purchase. We were served complimentary coffee and hot chocolate. Overall good customer service, would recommend to anyone who needs knowledge on sofas. Would 100% recommend.
16 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Good morning Pauline,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
We had a great experience
We had a great experience, Rob was helpful, supportive, professional and kind. He gave us options, ideas and was not over bearing.
15 maggio 2026
Risposta di DFS Furniture - Tunbridge Wells
Good morning Brenda,
Thanks for your lovely feedback, we’re glad to hear Rob met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.