We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... Leggi di più
L'azienda ha risposto
The lady that helped us her name was Meril from the Swansea store she was fantastic very helpfull and patient and she knew her job well,I would give her 100% in her job.
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, Regno Unito
- 0333 999 9795
4,9
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The sales lady in the Swansea store was…
The sales lady in the Swansea store was absolutely amazing with us, very patient, kind, made so much time for us and made us feel so welcome, she went above and beyond it felt like we were talking to someone we had known for years, I would highly recommend
27 luglio 2026
Risposta di DFS Furniture - Swansea
Hello Emily,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service with Hannah
27 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent Hannah was very knowledgeable…
Excellent Hannah was very knowledgeable and made us feel very comfortable on all the sofas we tried
27 luglio 2026
Risposta di DFS Furniture - Swansea
Hello Steven,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
No hard sales
No hard sales, no pouncing on you at the door. Assistance provided immediately when required. Very professional and helpful. Made it so easy for us.
20 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Hannah the agent who we met with on…
Hannah the agent who we met with on entering your store was a delight to deal with.Her demeanor, experience and knowledge was excellent,we had already visited several sofa outlets that day however our meeting with Hannah secured a sale ,an absolute asset to your company .
I just hope your after sales service will be as professional as our initial visit and purchase with Hannah.
So refreshing to have such a good experience.
25 luglio 2026
Risposta di DFS Furniture - Swansea
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Hannah met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Swansea
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The showroom was well spaced out
The showroom was well spaced out. Nothing was too close to each other. The sales assistant was very pleasant and helpful. Explained everything clearly. Was a good experience
22 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Swansea
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We received a lovely welcome and were…
We received a lovely welcome and were served by a very professional lady, whom was very thorough in her explanation and advice. I believe her name was Barbara
17 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
James was fantastic no pressure full…
James was fantastic no pressure full of knowledge and advice other stores were very pushy. 5stars for James also a fantastic selection
16 luglio 2026
Risposta di DFS Furniture - Swansea
Hello Isaac,
Thanks for your lovely feedback, we’re glad to hear James met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
David was really helpful & friendly
David was really helpful & friendly, made everything easy and straightforward with no pressure. Perfect
15 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
The salesman that organised everything…
The salesman that organised everything for us was amazing excellent customer service
13 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent Service
Thank-you to Meryl for her patience.
A great experience from start to finish, with friendly, professional and efficient service throughout.
12 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
David the sales advisor was very…
David the sales advisor was very informative and so friendly and helpful.
It was a great experience purchasing my new sofa’s
12 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff who provided comprehensive information about the product
11 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Visited the Swansea store and the staff…
Visited the Swansea store and the staff were very helpful. We were served by Meryl who was so helpful, she couldn’t do enough for us. She helped us find the perfect sofa and made the process nice and easy. Lovely lady to deal with and would highly recommend.
11 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service at DFS…
Excellent customer service at DFS Swansea by the lovely Barbara. Very informative and helpful!
8 luglio 2026
Risposta di DFS Furniture - Swansea
Hello Gill,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We were attended to by a member of…
We were attended to by a member of staff. He was very patient and very helpful, he was very polite and friendly. He explained everything to us clearly.
7 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant service
Brilliant service, lovely staff member, and we got help with choosing our own with confidence.
8 luglio 2026
Risposta di DFS Furniture - Swansea
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.