A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... Leggi di più
L'azienda ha risposto
Excellent help from Olivia! She really understood our needs and did her upmost to meet all of our expectations! Thank you, Olivia for a pain free experience of finding our dream sofa!
Claire, the lady that helped us choose our sofa was absolutely lovely. She explained everything so well and was extremely helpful, friendly and professional. We couldn’t have asked for a better ex... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
London Road, ME16 0LP, Maidstone, Regno Unito
- 0333 999 9787
4,9
Eccellente
9K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great customer service
Great customer service, well presented store, very clean and tidy! Great experience buying our first family sofa!
7 agosto 2026
Risposta di DFS Furniture - Maidstone
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Super helpful staff
Super helpful staff, talked through the buying and aftercare process really well.
Bought a lovely sofa in a gorgeous colour. Really looking forward to taking delivery.
13 agosto 2026
Risposta di DFS Furniture - Maidstone
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Purchased in store today (14/8/26)…
Purchased in store today (14/8/26) after visiting the store last week. Greeted warmly by Steve who remembered us and what we liked. Our purchase was completed quickly in a relaxed and friendly way.
14 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Maidstone
Hello Sam,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. Options and prices made clear. Would recommend this store.
13 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
an absolute pleasure
I was greeted by a lovely young lady called Adriana who was very helpful with me with what I was looking for.i then made a purchase through a staff member named Rowan who guided me through the whole ordering process and made it so simple and straightforward.i dont think either of the staff could have been more helpful if they tried.it was a pleasure to shop there and I can't praise both Rowan and Adriana enough
13 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Making our order was fun.
Making our order was fun.
The DFS expert was good humoured, well informed and very helpful.
And yes, we are looking forward to delivery
10 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Clarissa our sales lady was amazing and…
Clarissa our sales lady was amazing and patient with us , offering hot and cold drinks, we bought our sofa, chair and footstool combo with confidence she even managed to sell me the conditioner! And we went back for the insurance before leaving the store!
25 luglio 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and explained every option. Excellent service.
11 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Friendly and welcoming environment
Friendly and welcoming environment, staff very helpful and supportive towards our needs.
10 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Steve gave great service answering all…
Steve gave great service answering all my queries and made the whole ordeal of buying furniture enjoyable experience
9 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello Lorraine,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The lady who served us
The lady who served us, was really friendly and welcoming, without being pushy at all. She was extremely helpful and went out of her way to answer all of our questions. She made the whole experience really enjoyable and we couldn’t have asked for better service.
2 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The process of buying a sofa was simple…
The process of buying a sofa was simple but still informative.
We wanted to buy a dining set too, but was disappointed that you do not have any on display
9 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Risposta di DFS Furniture - Maidstone
Hello Sonny,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Absolute fantastic customer service…
Absolute fantastic customer service would recommend to a friend and family. Staff were very engaging and friendly to help us select the right product for purchase. 5 Stars
9 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Super Steve super store
Steve our store helper was amazing very reassuring and new his stuff he made me and my partner feel very welcome and helped up with the purchase of our first sofa, very professional very polite and most of all very helpful and informative, thank you Steve, at Maidstone dfs.
9 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great customer service …
Great service provided by Claire she was
knowledgeable and helpful with our sofa decision. A great experience at dfs maidstone
8 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Risposta di DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Lovely Sales Person
The sales person was very helpful and explained everything to me with regards to my purchase.
Made the whole process easy.
Brilliant customer service from the lady who served me and made me feel relaxed.
8 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Danny was amazing
Danny was amazing, took his time to ensure he explained everything and helped immensely! The service was thorough and no question was left unanswered.
8 agosto 2026
Risposta di DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.