It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
B was amazing. From start to finish, from the explanation and demo, to the completion of the documents. we sat and waited to order our new sofa, as she was dealing with another customer. So we waited... Leggi di più
L'azienda ha risposto
Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in de... Leggi di più
L'azienda ha risposto
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store ne... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Cobridge Road, ST1 5LG, Stoke-on-Trent, Regno Unito
- 0333 999 9747
4,9
Eccellente
5K recensioni
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Le persone hanno visualizzato anche
Great value for money and excellent service
Felt and ease and with no obligation to buy. The agent was super professional and explained every product in great deal. I feel we have got good value for money. Amna went above and beyond. Thankyou
13 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Risposta di DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Recommended Store - Very Customer Focused
Great friendly customer service from Beth. Helpful, informative, explained product fully, types of leather, care of product, etc.
11 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It was the most relaxing shopping…
It was the most relaxing shopping experience that i have ever had. I was left to browse the products without been pressured by staff coming over and asking what are you looking for. Once i had made my choice Andy came over and discussed everything from framework, material options, payment options, 5 year sofacare package, how to keep the furniture in good condition. He also made a brilliant cappuccino! I am more than happy with my purchase!
10 agosto 2026
Risposta di DFS Furniture - Hanley
Hello Susan,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Andy helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff who were very knowledgeable about the furniture we were interested in.
10 agosto 2026
Risposta di DFS Furniture - Hanley
Hello David,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were very friendly and helpful
Staff were very friendly and helpful. Explained in depth about the sofas, different materials and cover available. Not pushy at all, would definitely recommend
2 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very good staff explained everything…
Very good staff explained everything really well about the furniture
9 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
B was amazing
B was amazing. From start to finish, from the explanation and demo, to the completion of the documents. we sat and waited to order our new sofa, as she was dealing with another customer. So we waited until she was free - over 1hour. That is how much we enjoyed her service.
9 agosto 2026
Risposta di DFS Furniture - Hanley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service - answered all of our questions and advised all options available without the pushy sales pitch.
9 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The service was very good staff were…
The service was very good staff were fabulous and explained everything in great detail and all our questions were answered in a way that was fully understood just a great experience all round very pleased with the purchase will definitely buy from this store again.
8 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Fantastic job
What’s great company ,Crissee on the staff was great told us all we wanted to know and more.
8 agosto 2026
Risposta di DFS Furniture - Hanley
Hello Colin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good selection
Good selection. Given excellent advice when purchasing items. Christi was very professional
7 agosto 2026
Risposta di DFS Furniture - Hanley
Hello Barrie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very polite and profession sales…
Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in details. Explained delivery estimation too. Would definitely recommend this store when purchasing furniture. We have purchased many times for DFS now. Never had any issues. Thank you.
6 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Hanley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
When the Delivery drivers have unpacked…
When the Delivery drivers have unpacked the chair from the plastic they have caught the chair with their knife. Not happy 😩
18 luglio 2026
Risposta di DFS Furniture - Hanley
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have received with your delivery, We are happy to see that you have been contacted in regard to getting this resolved.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Very attentive not pushy
Very attentive not pushy, good product knowledge polite and professional
5 agosto 2026
Risposta di DFS Furniture - Hanley
Hello Yvonne,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who sold me a lovely electric…
The lady who sold me a lovely electric armchair was very helpful and patient and the two delivery men were fantastic and very helpful. All three gave a great service and are a credit to DFS! I will definitely recommend DFS to family and friends
26 luglio 2026
Risposta di DFS Furniture - Hanley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service and value for money
We weren't pressured into a sale. We chose exactly what we wanted and were given a choice as well as good advice.
3 agosto 2026
Risposta di DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Risposta di DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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