DFS Furniture - Grantham Recensioni 

2239
TrustScore 5 su 5

4,9

Gonerby Road, NG31 8AU Grantham, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where

L'azienda ha risposto

Valutata 5 stelle su 5

We couldn’t recommend DFS enough! Dan was so helpful in store - really listened to what we wanted and advised us thoroughly. Can’t wait until our new sofa arrives :)

Valutata 5 stelle su 5

Coffee was lovely staff member was very helpful abd polite and made everything very easy for us explained the process step by step

Valutata 5 stelle su 5

I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di casalinghi
  4. Negozio di arredamenti per salotti
  5. Negozio di divani
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Scritti dall'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2239)

101.122 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Wonderful experience

Wonderful experience. Asked if we needed help when we walked in and then left us to look around and checked every now and again not overly in your face

31 maggio 2026
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Risposta di DFS Furniture - Grantham

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Great experience dealing with Chloe in…

Great experience dealing with Chloe in your Grantham store, would give her 10/10 for our customer journey with her. There was no hassle, no feeling pressured, no feeling rushed, we spent ages trying out different products and were very impressed with our visit

30 maggio 2026
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Risposta di DFS Furniture - Grantham

Good Afternoon,,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Great customer service

Cherice and Sammy were very attentive and gave us advice as we were browsing and making our purchase. Excellent customer service. Highly recommend.

30 maggio 2026
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Risposta di DFS Furniture - Grantham

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Cherice and Sammy.

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

I was greeted by a young man asking me…

I was greeted by a young man asking me if i needed help and then he let me look for mysalf he was very polite and when i found the sofa for me he was very helpfull i think hes worth a pay rise

20 maggio 2026
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Risposta di DFS Furniture - Grantham

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Very good service

Very good service, staff very helpful. We dealt with Dan He explained everything well and well pleased with his service.

27 maggio 2026
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Risposta di DFS Furniture - Grantham

Hello Peter,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Chloe was lovely

Chloe was lovely, made this easy👍

25 maggio 2026
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Risposta di DFS Furniture - Grantham

Hello Nathan,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Very nice lady who knew her job.

Very helpful staff.
Lots of infomation.
Answered all our questions expertly.

21 maggio 2026
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Risposta di DFS Furniture - Grantham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Helpful advise

The adviser was really helpful without being pushy or patronising.

10 maggio 2026
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Risposta di DFS Furniture - Grantham

Good afternoon,

Great review, thanks for sharing!

Kind Regards

Lia
DFS Customer Support

Valutata 5 stelle su 5

Pleasantly helpful staff when you needed them, no pushy sales people, Bonus!

Absolutely outstanding service from Chloe at Grantham DFS!
Friendly, knowledgeable and very helpful - she asked several times if we wanted tea or coffee and was on hand to answer any questions we had.
Clean - on the two visits we had to ensure we had picked the right corner suite, there was a very pleasant lady who was busy cleaning everywhere and she asked us if we needed help too.
Well organised, No pushy staff, and a good range of corner suites which we were looking for.
Excellent value for money.
Quality sofas.
Chloe is a good ambassador for the company - thank you for your excellent service today.

7 maggio 2026
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Risposta di DFS Furniture - Grantham

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Nice lad to deal with explained…

Nice lad to deal with explained everything properly and wasn’t a pushy sale man
Great experience and well done dfs for employing polite staff at the Grantham branch

14 maggio 2026
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Risposta di DFS Furniture - Grantham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Lovely sofas and was asked if need help…

Lovely sofas and was asked if need help as come in door and informed us of where items wanted was in shop and given time to look on our own before helping me with sale

10 maggio 2026
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Risposta di DFS Furniture - Grantham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valutata 5 stelle su 5

Having been into the Grantham store…

Having been into the Grantham store last week I dealt with Chloe, who is an absolutely great example of someone that you would want to represent your company. Despite that fact that I’m a complete nuisance , her patience and customer service was outstanding. I returned today having made a decision ,and once again spent great deal of time to make sure I was completely happy. A great example of why we need retail sites and not faceless internet sales

9 maggio 2026
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Risposta di DFS Furniture - Grantham

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Valutata 5 stelle su 5

Whole experience with purchasing a new…

Whole experience with purchasing a new suite was excellent.

9 maggio 2026
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Risposta di DFS Furniture - Grantham

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valutata 4 stelle su 5

Good experience

The experience was good. The staff were helpful. Andy our salesman was excellent.
The situation about vat free riser recliner chairs was a mess, with company policy not being clearly known.

27 aprile 2026
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Risposta di DFS Furniture - Grantham

Good Afternoon,

Thank you for sharing your review. We’re glad to hear you enjoyed your experience with us in store and we are very sorry to hear of your experience with the riser recliner. We will ensure this is fed back to the relevant team. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Professional yet friendly buying process

Visited showroom 3 times trying to make a decision and each time met with friendly professional service but non obtrusive.
Today I visited again determined to make a decision. Andrew helped me and made ordering process simple and stress free despite my indecisivness!

4 maggio 2026
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Risposta di DFS Furniture - Grantham

Good afternoon Elaine,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Chloe was great

Chloe was great

4 maggio 2026
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Risposta di DFS Furniture - Grantham

Good afternoon Kev,

Great review, thanks for sharing!

Kind Regards

Lia
DFS Customer Support

Valutata 5 stelle su 5

Exceptionally helpful service!

Exceptionally helpful service from Andrew at the Grantham store; no pressure, no upsell, no rush to decide, very knowledgeable, I can't fault the experience. The sofas look great, very comfy, nice fabric choices. Definitely recommend.

4 maggio 2026
Logo di DFS Furniture - Grantham

Risposta di DFS Furniture - Grantham

Good afternoon,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

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