Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Over the period of 3 days, we were excellently listened to and informed each time about various pieces of furniture which had grasped our attention. We congratulate the company on its choice of sta... Leggi di più
L'azienda ha risposto
Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘p... Leggi di più
L'azienda ha risposto
We had a great experience shopping at DFS, the staff were attentive but not pushy and allowed us to wander around and try out sofas at our own leisure, only popping by occasionally to give any more in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, Regno Unito
- 0333 999 9816
4,9
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The lovely lady who saw to everything…
The lovely lady who saw to everything from start to finish was professional, kind , caring and patient. Explained everything thoroughly.
14 luglio 2026
Risposta di DFS Furniture - Exeter
Hello Deborah,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Kelsie was very helpful friendly…
Kelsie was very helpful friendly explained everything. A great member of staff.
14 luglio 2026
Risposta di DFS Furniture - Exeter
Hello Colin,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really happy with our experience
Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with the finer details. We haven't yet received the sofas yet, but from the show room, we can tell they will look good and are really comfy.
13 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Over the period of 3 days
Over the period of 3 days, we were excellently listened to and informed each time about various pieces of furniture which had grasped our attention.
We congratulate the company on its choice of staff.
13 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Very helpful and informative staff.
Very helpful and informative staff., Took time and care.
Great experience. Thank you
13 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Great customer customer service
Great customer customer service. Heather was very helpful and made our experience so easy.
12 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Risposta di DFS Furniture - Exeter
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very easy process and very helpful friendly staff
11 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Exeter
Hello Suzanne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Brought a 3.6k sofa here
Brought a 3.6k sofa here, initial customer service was pretty good. The sofa isn’t one year old. So far stitching has come away in various places, main chair squeaks and creeks like a pirate ship and now one of the motor has gone. Completely unfit for purpose sofa. Been waiting for 3 months for a repair to be told the motor is made to order and it’ll take 4 months 😂. Now they are refusing a refund. Don’t spend Your money here, wish we went back to Oak furniture land instead of these jokers who have their sofas made in the Middle East.
9 luglio 2026
Non scritta su invito
Risposta di DFS Furniture - Exeter
Hello Damian,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. If this cannot be achieved we will order service parts and come back to replace the faulty component.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
We had a good experience at DFS Exeter
We had a good experience at DFS Exeter. The staff were friendly and happy to answer any questions without being pushy. They took the time to help us find what we were looking for and explained the options .Really good customer service
7 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly, helpful, knowledgeable staff
Friendly, helpful, knowledgeable staff. Easy to deal with giving you confidence in your purchase.
8 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Risposta di DFS Furniture - Exeter
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful consultant friendly and…
Very helpful consultant friendly and informative
8 luglio 2026
Non scritta su invito
Risposta di DFS Furniture - Exeter
Hello Marion,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Heather was very helpful and kind
Heather was very helpful and kind. She went through the whole process with me and ensured I was happy. She was informative and made sure I understood everything.
7 luglio 2026
Risposta di DFS Furniture - Exeter
Hello Bryony,
We are really grateful for your kind words and for sharing your experience in our store with Heather. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The sale person no pressure clear info
The sale person no pressure clear info. I knew what I wanted and they provided me the service.
30 giugno 2026
Risposta di DFS Furniture - Exeter
Hello Denis,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We visited your Exeter store and Curtis…
We visited your Exeter store and Curtis was amazing - so helpful and knowledgeable.
We give him a 10/10 score !
6 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Professional and efficient service
Professional and efficient service. Mark, the salesperson, was clear and precise and made everything clear in advance.
5 luglio 2026
Risposta di DFS Furniture - Exeter
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mark.
Kind Regards,
Jordan
DFS Customer Support
Very friendly service and helpful easy…
Very friendly service and helpful easy purchase.
5 luglio 2026
Risposta di DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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