After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... Leggi di più
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Friendly and knowledgeable staff. Able to answer all questions needed. Talked through the process in understandable way. Allow you to shop without being pressured to buy.
L'azienda ha risposto
Sam was incredibly helpful, he explained the sliding sofas thoroughly and I decided they were not what I wanted. His aftershave smelt amazing, he was polite and patient. He showed me around and I fel... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Regno Unito
- 0333 999 9758
4,9
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good customer service in the store on…
Good customer service in the store on both occasions on which we visited.
8 maggio 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Mike was a pleasure!
Mike was a pleasure and really took the time to work through what we needed and compare options for us. Would more than recommend his service!
4 maggio 2026
Risposta di DFS Furniture - Cheltenham
Good morning Dan and Aimée,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Mike the sales person was very helpful…
Mike the sales person was very helpful and professional throughout the whole process. Fully explained everything we need to know on looking after our purchase.
3 maggio 2026
Risposta di DFS Furniture - Cheltenham
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
We had an amazing experience and the gentleman in charge was very helpful and all the procedures were done very quickly with kindness and professionalism. Thank you so much.
Many thanks to the kind gentlemen in charge, we were served really quickly and all the procedures were done with kindness and professionalism. Lovely experience with you.
21 aprile 2026
Risposta di DFS Furniture - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from the Cheltenham…
Excellent service from the Cheltenham team. We weren't rushed at all whilst making our decision of which sofa was right for us.
25 aprile 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful chap that dealt with my…
Very helpful chap that dealt with my enquiry which resulted in the purchase of a sofa
25 aprile 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
The sales person was very helpful
The sales person was very helpful, and spent time explaining things and answering our questions
21 aprile 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The customer service was brilliant,the…
The customer service was brilliant,the staff member was very knowledgeable, polite and went through all the details of the order very thoroughly, the care of my order and all the details that cover any accidents that can happen, which gave me satisfaction that I was getting everything covered.
21 aprile 2026
Risposta di DFS Furniture - Cheltenham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Risposta di DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The store was very busy when we arrived…
The store was very busy when we arrived and despite there being only 2 members of staff on the floor, the lady that helped us was calm and helpful. She apologised for the wait and still took the time to talk me through the whole process.
17 aprile 2026
Risposta di DFS Furniture - Cheltenham
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Mike was very helpful and explained…
Mike was very helpful and explained very think about the product to us
17 aprile 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Carrie the assistant in the Cheltenham…
Carrie the assistant in the Cheltenham branch was very helpful, offering different options that would suit me when I told her what I was looking for.
14 aprile 2026
Risposta di DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
ORDER 26ZGF1755
ORDER 26ZGF1755. my new Sofa arrived and was faulty. I asked for this to be rectified and DFS agreed to send a technician to repair the sofa. The repair was worse than the original fault, as now the material seam was splitting open. I contacted DFS again and informed them that this all took place within the 30 days of delivery, and I would like the faulty unit replacing. This request was refused and I was told they must try to repair it again.
I outlined in an email how DFS were breaching the 2017 Consumer Rights Act, and they should offer a replacement after 1 failed repair. I informed them this was a breach of UK consumer law, and the law overrides their internal policies. I was told this was my only option and they will not deviate from their policy, which is a clear breach of the law.
The level of customer service I have experienced was awful and absolutely robotic, in which staff had no level of discretion and refused to pass any of my complaints to a higher level of management. I have spent £5000.00 on this product and I will never go to DFS again, as they will not comply with what is a basic consumer right written in law.
5 gennaio 2026
Risposta di DFS Furniture - Cheltenham
Good morning Ashley,
Thank you for taking your time to share your review with us, it is really disappointing to hear that you remain unhappy with the service outcome, and that the fault remains unresolved. Please rest assured your concerns have been escalated as necessary to the relevant department, you will be contacted as soon as possible to discuss your concerns and a suitable resolution.
Kind Regards,
Holly M
DFS Customer Support
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