We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Friendly and knowledgeable staff. Able to answer all questions needed. Talked through the process in understandable way. Allow you to shop without being pressured to buy.
L'azienda ha risposto
Sam was incredibly helpful, he explained the sliding sofas thoroughly and I decided they were not what I wanted. His aftershave smelt amazing, he was polite and patient. He showed me around and I fel... Leggi di più
L'azienda ha risposto
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our ord... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Regno Unito
- 0333 999 9758
4,9
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Able to answer all questions needed. Talked through the process in understandable way. Allow you to shop without being pressured to buy.
10 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The staff was very helpful and they…
The staff was very helpful and they tried to make the experience of the furniture purchase as smooth as possible.
16 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The staff was friendly and explained…
The staff was friendly and explained everything for us and gave a lot of advice and insight regading the products they offer
16 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sam was incredibly helpful
Sam was incredibly helpful, he explained the sliding sofas thoroughly and I decided they were not what I wanted.
His aftershave smelt amazing, he was polite and patient. He showed me around and I fell in love with one of the sofas. He informed me that I could get it in 7 working days if I liked that colour. He gave me the measurements of the 2 sizes just incase the grand was too big. I went home to measure and back with the cash. He talked me through the purchase. He is an absolute asset to DFS. It was a pleasure meeting him.
10 agosto 2026
Risposta di DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Hello James,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, guided me through the order and explained everything
9 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was excellent
Service was excellent, very welcoming and good attention to detail to ensure order was correct. Simon who served us was very helpful and made the shopping experience enjoyable
8 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent
We just visited the Cheltenham branch and had excellent service from an Indian (I think) lady she was very knowledgeable and didn't pressure us , we are excited to get our new sofa
8 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
About new sofa
Great lovely people there as good customers service as I bought new a sofa already
5 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello Blanca,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Choosing a new recliner sofa.
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, store was very helpful and helped us to find one that suited us. The professional, friendly approach was much appreciated.
When we got home with the measurements, we realised that the sofa wouldn't fit through our front door. However, Natalie in customer services was very helpful, and assured us that the sofa could be brought in separate pieces and assembled in situ.
5 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello Bob,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Natalie.
Kind regards,
Lia
DFS Customer Support
Very helpful and everyone from the team were lovely and friendly.
Very helpful and everyone from the store was lovely. Even got offered coffee, which has never happened. Lots of choices and the sofas we tried were really lovely. Would recommend to everyone!
4 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Having not had a great experience in my…
Having not had a great experience in my local DFS we went to Cheltenham branch and they couldn’t be more helpful! Purchased my corner sofa with all the help and advice needed!
4 agosto 2026
Risposta di DFS Furniture - Cheltenham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly and efficient service
27 luglio 2026
Risposta di DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great experience buying furniture at DFS
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our order. Could not fault San and DFS .
3 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The gentleman that served me today was…
The gentleman that served me today was very helpful very friendly
2 agosto 2026
Risposta di DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
It was a wonderful experience staff and…
It was a wonderful experience staff and service was excellent
31 luglio 2026
Risposta di DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Carrie was wonderful in the Cheltenham…
Carrie was wonderful in the Cheltenham store.
Very helpful and knowledgeable about everything.
And such a lovely person.
Thankyou Carrie.
19 luglio 2026
Risposta di DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
wonderful staff
wonderful staff , extremely helpful and knowledgeable about the products
30 luglio 2026
Risposta di DFS Furniture - Cheltenham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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