DFS Furniture - Chelmsford Recensioni 

Very helpful staff, quick and easy process.

Staff were friendly and approachable, gave me all the details costs breakdown without pushing me to but everything. Physical demonstrations with the easy glide system, letting me recline on the recliner. store was a nice physical which was heaven with the weather.

Abbey explained everything nice and clearly and made the process very smooth

A very nice gentleman made it was a good experience he made life very easy

Great assistance and knowledge. There was no hard sell or being followed around. Outstanding customer care

Great experience, well looked after and everything explained very well

Great in store experience. Both Alex and Marcos were very helpful and went above and beyond to ensure we left happy.
Looking forward to receiving my new sofa

Saw a sofa we liked online and decided to see it in person to make sure it was the right one for us. Alex was very polite and cheerful and spoke to us about the sofa and we decided to go ahead, Alex was very professional and thorough with regards to the delivery, extra care etc.

Sarah was very professional and helpful.
Full of information on our purchase.
Not pushy a pleasure to do business with.
Thank you Sarah.

Very polite , always available to help.

We were not hassled and took time to choose our next seating. Very pleased on all counts. Extra thanks to Abby for help with invoicing.

Was good management, respect the standards about quality service to customers, professional skills etc

Staff very helpful 5 stars

not pressurised by staff members. Free to walk around store and look for ourselves before we made contact with staff member .
Member of staff very polite

Knowledgeable salesman
Very efficient

Alex was brilliant.. had all the answers for what we wanted to know. Smooth purchasing experience. Thumbs up

After visiting DfS a week previously we went back, knew who we needed to talk to- Stephen. He remembered us, we knew exactly what sofas we wanted. From start to finish less than an hour. Stephen was very thorough, explaining delivery & process. Very pleasant experience. Thankyou!

We recently visited DFS Chelmsford to buy our first sofa, and Alex made the whole experience an absolute breeze.

What stood out straight away was that he gave us space to browse without immediately approaching us with a sales pitch. After noticing we were looking around, he came over and explained that he could see we were interested but didn’t want to jump straight into selling to us, which we really appreciated.

Once we found the sofa we loved, Alex was incredibly kind, caring, and personable. It never felt like he was just trying to make a sale. Instead, he took the time to understand why we wanted a new sofa, why we had chosen that particular model, whether we had measured our space properly, and how we planned to use our new corner sofa.

He carefully explained everything, including all the terms and conditions, making sure we fully understood what we were purchasing. His knowledge, patience, and genuine interest in helping us find the right sofa made us feel completely comfortable and confident in our decision.

Buying your first sofa can feel a little daunting, but Alex made the whole process easy and enjoyable. Outstanding customer service from start to finish — we owe him a pint!

Dan and Dom

We came with an idea of what we wanted and was free to walk around without being followed or pestered as some companies do. After looking at the sofas available we changed our mind from a corner sofa to 2 two seaters

Steve who assisted us when we decided on a sofa was very helpful and friendly