DFS Furniture - Chelmsford Recensioni 

Alex, the DFS Salesperson was very helpful and made the whole experience very enjoyable.

Absolutely incredible customer service and the staff were soooo polite and professional

My mum and I visited the Chelmsford DFS store today just to have a quick look around. Within literally two seconds of walking through the doors, an older, baldish male staff member said hello. Because we were mid-conversation as we walked in, my mum misheard him slightly and politely replied, "We are okay thank you, just browsing."

Instead of a normal customer service response, he snapped back with, "I JUST SAID HELLO."

To make matters worse, he then made a rude comment under his breath to his colleagues right in front of us. It was completely sarcastic, uncalled for, and instantly made us feel incredibly uncomfortable. As they him and a young girl laughed at us.

I genuinely never write negative reviews, but there was zero need for that level of attitude over a simple, polite misunderstanding. We were completely turned off and left feeling unwelcome. Very disappointing experience.

Very helpful and knowledgeable staff.

I got to the shop 10 minutes before it was closing, the man who dealt with me was very helpful, knowledgeable and efficient and completed the sale even after the shop had closed.

We had a great experience with Sarah in Chelmsford today. She was friendly and attentive but gave us time to consider and look at other options. She made us very comfortable, offered us a drink and took the time to explain all the finance and insurance support we could consider. Very much appreciated. Made our whole buying experience seamless and easy. Great customer service.

Great communication very polite and welcoming very lovely man

We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated.
Yes we were allowed to walk around and view the sofas etc.
Josh was very helpful when our decision was made, he asked about our existing furniture, decor etc. and helped choose the colour etc.
The whole experience was very professional and welcoming.
Thanks

Staff were very helpful and polite very good service

They were really helpful and polite.
Once I had picked out the sofa I liked, it didn't take a long time to put it all through and pay for it.

All the staff were very helpful and respected the time we needed to make a decision on what armchairs to buy for my elderly mother.
Very satisfied with the custom service.

An absolute pleasure in your store today, unfortunately I have forgotten the name of the gentleman who served us. He was not pushy and spent a lot of time explaining the sofa we wanted to buy, coffee excellent a really great touch. He explained everything clearly and made sure we were getting what we wanted.

We were assisted by Alex today who was extremely helpful . A real credit to the store. Thank you.

Friendly informative staff

Great service, the girl working there we saw 3 times and she was outstanding! I'm sorry I can't remember her name but really want her to be recognised as she was on annual leave when we finally committed our purchase, however Riley finished off her sale marvellously and we have walked away happy and excited for our new furniture

The Staff member that helped us was brilliant, Very helpful and professional.

Everything ran smoothly and was explained very well, great service would recommend to anyone

Purchasing our beautiful leather sofa New Temla (Lazy-Boy) was a great experience. The knowledge was brilliant and had all our questions answered. Putting us at ease and confident in our purchase.
Sharon and Tony Higgins

Excellent service.
Friendly staff, helpful, was able to decide on own accord, no pressure to buy.