We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... Leggi di più
L'azienda ha risposto
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... Leggi di più
L'azienda ha risposto
Great range of furniture on offer. Nicely displayed and easy to see prices of each item. Good range of colour options available. Staff easily found when needed. Sameera was great, helping us to disco... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, Regno Unito
- 0333 999 9766
4,8
Eccellente
4K recensioni
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Le persone hanno visualizzato anche
Allison was very knowledgeable about…
Allison was very knowledgeable about the sofa we were interested in and answered all of our questions about the different configuratios. She made the process seamless. Thanks.
29 marzo 2026
Risposta di DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Allison.
Kind Regards,
Jordan
DFS Customer Support
Allison
Allison was absolutely lovely, helped us chose the right sofa and made sure everything was perfect for us. Amazing customer service and was very knowledgeable and helpful
29 marzo 2026
Risposta di DFS Furniture - Cardiff
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Risposta di DFS Furniture - Cardiff
Good afternoon Niharika,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff in the cardiff Leckwith store…
The staff in the cardiff Leckwith store were great
27 marzo 2026
Risposta di DFS Furniture - Cardiff
Good morning Natasha,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Exceptional Customer Service
Mike was exceptionally knowledgeable and offered great advice to us when buying our sofas. Thank you for the great levels of customer service. I would highly reccomend, based on our experience.
26 marzo 2026
Risposta di DFS Furniture - Cardiff
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Relaxed atmosphere excellent help and…
Relaxed atmosphere excellent help and support where needed
26 marzo 2026
Risposta di DFS Furniture - Cardiff
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Zeena was incredibly friendly and…
Zeena was incredibly friendly and helpful from start to finish. I had done a lot of online shopping prior to coming in so had a good idea of what we wanted but Zeena still took the time to explain all the options so we fully understood what the benefits were.
22 marzo 2026
Risposta di DFS Furniture - Cardiff
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Awaiting a response
I'm
Waiting for an outcome of a requested cancellation due to not being given full
Information and purchasing wrong products. Upon the resolve I
Might be in a position to give a much better review
10 marzo 2026
Risposta di DFS Furniture - Cardiff
Hello Ann,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your order.
I can see looking at the order you have been in contact with the store manager to discuss this issue and we hope a mutual resolution has been reached. Once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very friendly knowledgeable staff made…
Very friendly knowledgeable staff made me fell welcome
12 marzo 2026
Risposta di DFS Furniture - Cardiff
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
The òne star is for the delivery men…
The òne star is for the delivery men who were perfect gentlemen, I give thumbs down to everyone else at DFS.
We went into the store at Leckwith Cardiff with our accurate measurements & were guided throughout by who we thought was a fully trained sales assistant, an expert in her field we assumed but unfortunately this was not the case & we were delivered a sofa ( very expensive!) that didn't fit.
Our story is not yet 2 weeks old & already we have been told by the regional manager that there is nothing DFS can do to help.
In numerous phone calls to customer services, emails to as many people as I can seek out, even the CEO, quoting my rights as a consumer, making reference to relevant legislation, DFS are apparently above the law & just say like a stuck record, your problem, nothing we are prepared to do. What we are doing as a starting point is making our voices heard on as many social media platforms as we can access, starting here DFS Leckwith Cardiff.
My health is not great but do they care ? Absolutely not !!! Care is treating people fairly & within lawful boundaries.
We have been overspoken, had the phone put down on us, told over & over we are to blame.
We have a sofa more or less blocking off our living room, it's really difficult to mobilise safely around it, it's not even 2 weeks old & DFS have switched off.
Also you are dealing with some sort of secret service as there's only 1 number & no one wants to give their name.
Reference number F8ZG00825.
The customer service phone number is the only point of contact, you can be kept waiting up to one hour, they say this issue is a shop problem nothing to do with them, no direct number for shop, customer services transfer you but the shop don't answer or are rude & unhelpful if they do.
As you can see the automated response from customer services is so unreliable as the order reference number has been provided . As inhumane as you can possibly get DFS.
27 febbraio 2026
Non scritta su invito
Risposta di DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received and with the issues you've had with your furniture.
I do want to apologise on behalf of DFS if the customer experience you did receive was not adequate, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service
Customer service excellent very knowledgeable and easy process throughout.
10 marzo 2026
Risposta di DFS Furniture - Cardiff
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Cardiff
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at DFS!
Kind Regards
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Cardiff
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Cardiff
Good afternoon Ildes,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great experience!
1 marzo 2026
Risposta di DFS Furniture - Cardiff
Good afternoon Mrs Khan,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Cardiff
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Thank you Jamie & thank you DFS :)
Jamie was amazing! They took care of everything for us & more! Our buying experience was 10/10. We had many questions and every single one was answered without hesitation. A credit to your store ❤️
4 marzo 2026
Risposta di DFS Furniture - Cardiff
Good afternoon Leah,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Jamie.
Kind regards,
Lia
DFS Customer Support
Excellent service and information about…
Excellent service and information about the product
3 marzo 2026
Risposta di DFS Furniture - Cardiff
Good morning Mark,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Risposta di DFS Furniture - Cardiff
Good morning Justine,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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