DFS Furniture - Brentford Recensioni 

The staff were very friendly

The girls I think they were sisters were knowledgeable about the products, they explained the pricing clearly and when to expect delivery and the process involved in assembly.
Thank you so much for excellent customer service

⭐ 1 Star – Months of Broken Promises, Stress and Zero Accountability

What should have been an exciting purchase for our family turned into months of frustration, broken promises, and complete disregard for our time.

We ordered two sofas (order refs 84Z4ZM841 and 84Z454113) and were given a lead time at the point of sale. That lead time came and went with no delivery, no proactive communication, and no satisfactory explanation. Every time we chased, we were brushed off with vague updates and new dates that were never honoured. The goalposts kept moving, and we were left waiting indefinitely with no furniture and no accountability from DFS.

The situation became so unacceptable that we were forced to formally escalate to the Brentford store and submit a complaint (case 10878877). Even at that stage, the response was reactive and inadequate — we had to push every step of the way. A family should not have to fight this hard simply to receive what they paid for.

The sofa has now finally arrived and the product itself is excellent — no complaints there. But the quality of the sofa does not excuse what we were put through to get it. Months of chasing, stress on the whole family, and a customer service experience that fell far below any reasonable standard.

f you are considering buying from DFS, be aware: the in-store experience may be pleasant, but once they have your money, you are on your own. Lead times are not guaranteed, communication is poor, and getting a resolution requires significant effort on your part.

I would not purchase from DFS again, and I would strongly caution others before doing so.

Yohan was amazing, patient and listened to what I wanted, he helped me find what would fit in the available space and ensured I was happy with my purchase.
Truly a credit to the store.
Thank you so much.

It Was nice place and car park good
Staff excellent 👍🏼

Salesperson Layla (spelling?) was friendly, and very helpful, guiding me through all aspects of my order.
She asked some questions about my order I never considered.
All together a good experience.

Excellent service so very helpful
Answered all of our questions
Highly recommend
Many thanks

Layla was most welcoming and friendly. She was very efficient and professional in her work. She offered us a hot drink and helped us to feel comfortable. She explained the details of my purchase and contract in a precise easy to follow manner .I was under no obligation or pressure at anytime. She was very approachable and knowledgeable.

Great staff very helpful

He wa really good help with all measurements.
Many thank

Excellent service

Warm and Friendly Saleswoman, not pushy let us look and choose gave us time to look and decide as a Family. Very Professional. If I could give more stars, I would give 10 stars. DFS Great West Road Brentford West London.

I recently visited DFS Furniture Store and had a really great experience purchasing my sofa. The staff were friendly, welcoming, and very helpful throughout the whole process.

A special thank you to one young lady on the team who was absolutely amazing. She explained everything clearly, answered all my questions patiently, and made the experience smooth and stress-free. Her knowledge, professionalism, and positive attitude really stood out.

Excellent customer service from start to finish — highly recommend this store if you’re looking for helpful staff and a pleasant shopping experience.

Fantastic service, 1st class products

was pretty easy to select the desired sofa we needed and the team helped all the way

Great customer service

Visited Dfs Brentford multiple times before finally deciding on a sofa. Mo was always very patient, helpful and offered all additional upsells (I didn’t go for them but appreciated the pitch). Previously visited the store where service was lacklustre (non existent). Mo really went out his way to assist us and gave us his time and advice. Just bought a £2k+ sofa today!