Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... Leggi di più
L'azienda ha risposto
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything cl... Leggi di più
L'azienda ha risposto
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single q... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
971 Great West Road, TW8 9DN, Brentford, Regno Unito
- 0333 999 9827
4,8
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Had good experience with staff good at his job very polite and helpful his name was Steve member…
Had good experience with staff member explained everything showed measurements i needed great at his job.
26 agosto 2026
Risposta di DFS Furniture - Brentford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Brentford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
To be honest the lady very attractive…
To be honest the lady very attractive to are needs and there was no pressure
Which was she informed us of everything even the the care package which was good
22 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The staff were very helpful and nothing…
The staff were very helpful and nothing seemed to be an issue probably the best service I've had at a dfs store.
21 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Exellent custmer service very friendly.
21 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very bad customer service
Very bad customer service! Told that I could order the cushions to the store if I went to the store. Went all the way to the store was told I couldn’t. Called the customer service back they said it’s store discretion. £20 to deliver 2 cushions is just crazy! And the fact I’m being told 2 different answers and made a trip there wasting my time! Also I have now ordered yet no email of confirmation??? Shocking! Glad my sofa is from next at least as Dfs service is appalling!!
19 agosto 2026
Risposta di DFS Furniture - Brentford
Good morning,
Thank you for sharing your feedback with us, please accept our apologies for any difficulties faced when completing your purchase and the conflicting information received. We will ensure this is fed back to our customer service teams and accurate information is provided to all customers.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Needed to buy a sofa and chair in a hurry and the information and support for the correct choice was speedy and knowledgeable. Excellent staff.
17 agosto 2026
Risposta di DFS Furniture - Brentford
Hello Francesca,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great
What made my experience great was the customer service that I received when I was purchasing my new sofa at the brentford branch. I am very content with the way they explained and broke things down and explained things for me.
6 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great staff member
Honestly, our sales guy Harri made the experience easy but I would say the store is understaffed
13 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sweeda was very helpful and knowledgeable
Sweeda was very pleasant, helpful and knowledgeable. She took the time to advise and show me different styles.
11 agosto 2026
Risposta di DFS Furniture - Brentford
Hello Carol,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
So much to see and choose from and…
So much to see and choose from and staff were very helpful what l liked was l could take my time and look properly before making my decision the shop assistant was lovely and very helpful
4 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
All of the customer service was of the…
All of the customer service was of the highest standard. We didn't feel pressured to make a purchase and to be offered coffees was lovely. What a great team they are.
9 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Verry nice staff and verry help full
7 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The sales lady was superb
The sales lady was superb, knew when to wander off instead of being pushy.
Really didn’t like the volume of the tv that was playing, it’s like they must get a lot of deaf people in there
8 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
I would I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everythin
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything clearly, answered all our questions, and never made us feel pressured.
Her excellent customer service, knowledge, and friendly attitude gave us the confidence to choose and buy our bed. She made the whole experience easy and enjoyable.
Laila is a real credit to the DFS Brentford team. Thank you again for all your help—I would highly recommend anyone visiting the store to ask for her.
28 luglio 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
5 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very helpful sales girl
Very helpful sales girl
Gave all options, sizes and colours available very polite and very efficient
4 agosto 2026
Risposta di DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Highly recommend DFS Brentford
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drink, under no pressure. Last weekend I went with my husband and bought the sofa. We had more valuable assistance re delivery/dimension details from Johan and a young lady who took our details etc (apologies, I can't remember her name). Overall fantastic service and have to say, these 3 people know their stuff. Highly recommend 👌
1 agosto 2026
Risposta di DFS Furniture - Brentford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.