I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there! The team where great and welcomed us b... Leggi di più
L'azienda ha risposto
We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.
L'azienda ha risposto
The lady who helped us was very helpful and patient as we took a long time to make our selection of colour. She helped advise us but was not pushy and let us made our own choices without any pressure.... Leggi di più
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Miles Gray Road, SS14 3AF, Basildon, Regno Unito
- 0333 999 9801
4,9
Eccellente
7K recensioni
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Le persone hanno visualizzato anche
Staff were helpful.
27 giugno 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Good customer service talked me through…
Good customer service talked me through things that were essential on hard sell
27 giugno 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Dawn was really helpful without being overpowering being…
Dawn was really helpful without being overpowering.
Dawn's knowledge of the product and her ability to explain details thereof was first class.
She knew so many individual details about the settee we picked, which surprised us considering how many settees you have in stock.
3 luglio 2026
Risposta di DFS Furniture - Basildon
Hello Phil & Sandy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Customer care was helpful considerate…
Customer care was helpful considerate to my needs and friendly got exactly what I wanted good experience
2 luglio 2026
Risposta di DFS Furniture - Basildon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello Clive,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great service for purchase
We went into the DFS store at Pips Hill Basildon. The staff were polite and helpful but not overbearing. We chose our furniture and put in our order with a member of staff. It was very straightforward and then it was checked by a second member of staff so it was checked. We were very pleased with the experience.
1 luglio 2026
Risposta di DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello Michelle,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Basildon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Greeted with courtesy no hassel or hard…
Greeted with courtesy no hassel or hard sell staff was polite and understanding.
1 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Good experience
Friendly staff. Patient and pleasant to speak with. Told us all the options available and helped us make an informed decision on the sofas we chose. Very nice lady that dealt with us
27 febbraio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Really friendly staff patient and helpful made the whole process of choosing and ordering a sofa so easy thank you to all the team at Basildon
23 giugno 2026
Risposta di DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good experience, found all the items required at a reasonable price.
From going in we were not harassed by sales personnel but the nice lady who greeted us said have a look round and if you require any assistance let me know.
Due to the various designs we were quite a while but eventually ordered all the furniture required.
30 giugno 2026
Risposta di DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
There was someone to attend to us…
There was someone to attend to us immediately and they were very helpful friendly and professional
30 giugno 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Had an amazing experience
Had an amazing experience. The women serving us I think Dawn, made the experience so easy and enjoyable.
29 giugno 2026
Risposta di DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service. Full explanation given about the furniture and its care. Options given as well.
29 giugno 2026
Risposta di DFS Furniture - Basildon
Hello Barbara,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful customer sevice
Very good customer service, did not push for add ons, calmly listened to what's needed and guided well. Pleasant and courteous.
21 giugno 2026
Risposta di DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service was excellent not rushed in any…
Service was excellent not rushed in any way and not pressured into buying insurance hoping that the rest goes as smooth.what i liked most of all was the choice of payments that you can pay a deposit and then pay in full two days before delivery which is much better because you still have your money until delivery ps this is our fifth sofa we have purchased from dfs
28 giugno 2026
Risposta di DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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