We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there! The team where great and welcomed us b... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Dawn was really helpful without being overpowering. Dawn's knowledge of the product and her ability to explain details thereof was first class. She knew so many individual details about the settee w... Leggi di più
L'azienda ha risposto
We were greeted as we entered the store by Kelly. As it was our second visit she showed us to the sofa we were interested in purchasing. Kelly was very helpful and patient, allowing us time to fina... Leggi di più
L'azienda ha risposto
Throughout the whole experience, the customer service was excellent. We didn’t feel pressured and when we needed assistance Dawn was ready with all the answers. She was really great and made us feel... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Miles Gray Road, SS14 3AF, Basildon, Regno Unito
- 0333 999 9801
4,9
Eccellente
7K recensioni
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Le persone hanno visualizzato anche
Excellent customer service 👌
13 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Marcus
Marcus, as store was absolutely brilliant explained everything. helped us in every possible way to get what we wanted and how we wanted it absolutely fantastic he was.
13 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Helpful staff
12 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
New Sofa Shopping - Great
We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there!
The team where great and welcomed us back into the store later that day when we made our way back and the purchase process was smooth and efficient.
12 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We popped into the Basildon branch to…
We popped into the Basildon branch to view the Aventra sofa & spoke to Kelly who was very helpful.
Just ordered the sofas so need to wait for delivery but the store service was very good.
12 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Daniel was very patient with us she is…
Daniel was very patient with us she is done fantastic job we are happy about about purchase thank you Daniel
12 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Everything clearly explained and no…a no pressure approach
Everything clearly explained and no pressure to buy which is very important for the overall experience.
12 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Polite friendly staff
Polite friendly staff. Not pushy at all. Let us walk round without keep coming up to you. As soon as we were ready to order our sofa they was available.
12 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello Sandra,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Smooth Sofa Purchase
We were greeted as we entered the store by Kelly. As it was our second visit she showed us to the sofa we were interested in purchasing.
Kelly was very helpful and patient, allowing us time to finalise our choices. The purchase process was streamlined.
10 luglio 2026
Risposta di DFS Furniture - Basildon
Hello Karen,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Kelly P was helpful informative
Kelly P was helpful informative, friendly, making my shopping experience a nice occasion, an excellent sales person.
10 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Risposta di DFS Furniture - Basildon
Hello Christopher,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Wanted a sofa off the peg as just moved…
Wanted a sofa off the peg as just moved house. Found one atDFS which was just right, in the clearance sale and we could have next day. The lady that served us was very helpful and knowledgeable.
8 luglio 2026
Risposta di DFS Furniture - Basildon
Hello John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
New sofa bought
We were greeted by Dawn who was extremely friendly and helpful. Dawn asked us what we were looking for a proceeded to show us what was available giving us options as we were shown around. We were also offered a hot drink which was very nice. Dawn explained the whole process from start to finish. We did not feel pressured in any way and the whole experience was very easy.
7 luglio 2026
Risposta di DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dawn met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dawn welcome me and made everything…
Dawn welcome me and made everything clear. Had all the answers to my question. And she was very relatable.
6 luglio 2026
Risposta di DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
What great customer service!
Throughout the whole experience, the customer service was excellent. We didn’t feel pressured and when we needed assistance Dawn was ready with all the answers. She was really great and made us feel quiet at home. She also asked all the right questions to help us find a perfect sofa.
100% recommend DFS in Basildon, very pleased.
5 luglio 2026
Risposta di DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Friendly and non pushy salesperson
friendly and non pushy salesperson. Offered tea and coffee and the whole transaction completed on the sofa rather than desk (which as great with kids). Everything explained clearly and the store was very well presented.
5 luglio 2026
Risposta di DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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