We had a great experience with Kieran who helped us buy our first sofa! He was extremely helpful and filled us in with all aspects of the process without rushing through or making us feel pressured at... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Kerry at DFS Barnstaple gave us outstanding service today. From the moment we walked in, she was friendly, knowledgeable, and genuinely focused on helping us find exactly what we needed. She guided... Leggi di più
L'azienda ha risposto
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... Leggi di più
L'azienda ha risposto
A thorough, unfussy, considerate experience completing an order for a piece of furniture which, to us was a lot of expense. However, it was reasonably priced, and there was no pressure sale, which we... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, Regno Unito
- 0333 999 9528
4,9
Eccellente
2K recensioni
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Risposta di DFS Furniture - Barnstaple
We appreciate you taking the time to leave us this wonderful review. We are so happy to hear about your positive experience.
Kind Regards,
Vanessa
DFS Customer Support
Jamie at the Barnstaple store was very…
Jamie at the Barnstaple store was very helpful when ordering my new corner sofa. Couldn't fault his customer service.
I only gave DFS a four star because i don't believe that charging over £100 for delivery is good considering how much i have spent.
18 febbraio 2026
Risposta di DFS Furniture - Barnstaple
We're happy to hear that you found our team member helpful when ordering your new sofa. We appreciate your feedback regarding the delivery charge. We'll consider your comments as we continuously evaluate our services. Thank you.
Kind Regards,
Vanessa
DFS Customer Support
Friendly sales staff
Friendly sales staff, offered tea and coffee only thing I would say is the air freshener very overpowering.
21 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good morning Robert,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lucia was fantastic
Lucia was fantastic! Very welcoming and polite, made us feel so comfortable. She explained everything in detail and made sure we went for the best options for us. Would highly recommend going to Lucia when purchasing a sofa!
21 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The very helpful
The very helpful, but not pushy sales assistant. He knew all about each product that we asked about. He didn’t follow us around but was available when we needed him
21 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good afternoon Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely store
Lovely store, great layout, nice and light. Kieran was so helpful but not pushy.
20 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
New suite of furniture
Very helpful with our choices good knoledge of products no pushyness to buy would recommend this store
19 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We ordered the sofa online as we…
We ordered the sofa online as we visited the Barnstaple store yesterday for the second time at 12.35, the store was empty no other customers apart from us. There were two sales assistants one sat on a sofa at the back and the other leaning against the wall. Neither of them asked if they could help they just ignored us. We had gone in with every intention of placing an order but due to the complete lack of Customer interaction and service we left, deciding to order online very disappointing.
16 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good afternoon Paul,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I wasn’t pounced on with a hard sell…
I wasn’t pounced on with a hard sell attitude &Kerry was really helpful, answered all my questions, & helped me purchase my sofa on line.
14 febbraio 2026
Risposta di DFS Furniture - Barnstaple
We appreciate you sharing your feedback! We're happy to hear that you found our team member helpful and that you were able to purchase your sofa online.
Kind Regards,
Vanessa
DFS Customer Support
A friendly welcome as we entered the…
A friendly welcome as we entered the store. She left us to look round, but said if we needed any help to come to find her. I did find two I liked so she came over. I chose one of them and she got the paperwork ready. I apologised, but I changed my mind and went for the other one. She said that's no problem, you need to choose one that you are completely satisfied with. Whilst doing the paperwork she went through everything I should know. Very informative. After completion she talked to us about her liking for Harry Potter which my son and Daughter-in-law were into too. She was happy to talk about it and didn't rush us to leave. We wished her well as she was due to have her baby soon. A very lovely lady.
I would certainly recommend this store.
8 febbraio 2026
Risposta di DFS Furniture - Barnstaple
We appreciate you sharing your positive experience. It's great to hear that you felt welcomed in our store and were well-assisted during your visit. We're happy you found the perfect choice and felt comfortable throughout the process. Thank you for recommending our store!
Kind Regards,
Vanessa
DFS Customer Support
Amazing
The young lady who served me was just wonderful, very patient and very helpful
15 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Barnstaple
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Friendly service,and very helpful
8 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jamie was a great help
Jamie was a great help. Answered all my queries and gave me very honest advice. A real credit to your store
7 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jamie.
Kind Regards,
Jordan
DFS Customer Support
Good service
5 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Thank you for your positive review.
Kind Regards,
Vanessa
DFS Customer Support
Kerry was so knowledgeable and patient
Kerry was so knowledgeable and patient. She had answers to all our questions to hand and made us feel comfortable with our decisions. An enjoyable experience.
4 febbraio 2026
Risposta di DFS Furniture - Barnstaple
We appreciate you sharing your feedback. We're so happy to hear that you found the service to be knowledgeable, patient, and comfortable, making your experience enjoyable.
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff were very informative and…
The staff were very informative and helpful made the whole process a lot smoother.
Would 100% recommend getting a sofa from here.
3 febbraio 2026
Risposta di DFS Furniture - Barnstaple
Good afternoon Ryan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nice staff.
We went to DFS the day after visiting another retailer. We were considering purchasing from the other retailer but Kezz showed us a couple of nice sofas we were torn between. She told us about the insurance and how it would be to clean with a pet dog. After invisioning both sofas in our house and mix and matching the options we came on a decision. Purchasing was easy and transparent. We walked away feeling confident with our purchase.
2 febbraio 2026
Risposta di DFS Furniture - Barnstaple
We're glad you enjoyed your experience. It's great to hear that you found what you were looking for and that the purchasing process was easy. We appreciate you highlighting the helpful advice you received regarding pet-friendly cleaning. Thanks for your feedback.
Kind Regards.
Vanessa
DFS Customer Support
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