Desira Group Plc Recensioni 

🚨AVOID!! Norwich, Vulcan Road!! Purchased a car loads of issues, eventually got it changed (when we pushed it) and then next car broke down within 5 days!!

Absolutely no customer service, they do not care! They will not call you back when promised, no accountability over problems. Happy to sell you a car but that's it! AVOID.

Very very disappointed, will never use them again.

Text quote from Desira Norwich Annual Service for my Nissan Qashqui. Servicing from £140 and MOT £35. They quoted my registration number so they had on record my full details. So I phoned to book the service and was quoted over £240 !!!! When I queried this quote I was told the £140 text quote was for an electric vehicle. They have my car details and they know I own a petrol vehicle. Desira is Guilty of malpractice, avoid them like the plague.

I purchased a vehicle from this companies dealership in Diss, online and on the whole the process was very smooth.
Communication was good and they did what they said they would. No major issues and they answered all my questions along the way.
The car was delivered as agreed and was in good condition as shown in their photo's and listing.
The only small issue was that the MOT certificate was not sent with the paperwork, so I had to download a copy myself but thats not a major problem.
Overall, I would be happy to reccomend this company if you are looking to buy a vehicle and I dealt with Vicki, who was very knowledgable and helpful.

Wouldn't recommend in the slightest.
Purchased a car from here about 6 months ago. Within a couple of months warning lights started appearing on dashboard. Desira told me to get it booked in for diagnostic testing and they would cover the costs. After a 6 week wait to get it booked in anywhere, finally had it properly looked at and fixed (nearly £1000 total bill). Desira now refusing to pay for any diagnostics. Shocking aftersales service.

I Was very interested in a car from this dealer but changed my mind after luckily speak to a mate who put a £500 returnable deposit down on a vehicle then had resort to the small claims to get it returned not good enough from a main dealer

This is an amendment to my original post, I was annoyed being without my car for 3 weeks and still without it.
However I have had alot of contact with Desira Lowestoft since and there explanations have quelled my frustration.
I'm still unhappy being without my car as its my work car but I guess some issues take longer than others.
The guy on the service desk (who I took my frustration out on) has been top notch.
I generally use non dealer garages for my car services and on this occasion had to use Desira as its a tech fault.
There are definitely differences between the two.
So apart from not having my car and the manpower issues, Desira have been completely professional.
I can't give 5 stars because I still don't have my car.

I am only now able to write this reveiw because at the time my husband was ill in hospital, has since died and have to face an Inquest in to his death due to failures. However, I needed my AirCon topped up, weather hot and driving daily to hospital in Norwich was very uncomfortable. Was recommended to go to Desira to get top of of aircon gas. First big mistake.....I was treated as though I was "not their sort of customer" because of course they have this large expensive showroom and staff to pay for whereas all I wanted was Aircon gas topped up; other cars I have had who needed such topping up was always very straightforward and out in under one hour. But means must when the devil drives for profit. I had to sit and wait for hours on a chair which was not exactly comfort personified. I needed to return to hospital in Norwich to visit husband and so after this long wait I was given an Invoice totalling £99.98 for the privilege of using Desira to top up the gas which unfortunately only lasted some 13 days !! and of course NO guarantee provided at all. However, I cannot say I was surprised or even disapponted because the female Receptionists had an obvious "sales terminology/excuses" to cover the fact that NO guarantee would be provided etc etc but how wonderful their treatment was because it included anti bacterial treatment....some hope if they already knew, as I suspect they did, that there was more than just a re-charge of gas required regarding my car's aircon. The verbiage which followed was to try and obfuscate the fact that I believe their service personnel knew they were topping up a system which needed a different approach and perhaps more radical. I think the length of time on the top up of gas confirms this, certainly it does to me. Then again Desira have to inflate prices as stated above and this they sure know how to do.....these garages should be made aware that in these difficult financial and inflationary times days folks do not want window dressing they want good, decent and fair priced servicing and if a fault is obvious (as this one would have been to any qualified mechanic) then they should have been decent and transparent and stopped any re-gasing. Then I should have been informed of "next steps" in order to get the aircon working properly. I have wasted just under £100 to this lot for absolutely NOTHING....and then they think they can send me gratuitious emails about what they have to offer. My response to that could be unprintable. It is true I have had a dreadful time burying my husband
just recently and have an Inquest to contend with but I would not consider this group to be anything other than "out to make the highest profits" they can get away with at customers expense. Not a good look at all Desira and my personal situation as opposed to their own financial gain to my mind is quite despicable Yes, I have tried to visit and chat but NO staff appear despite being told "they are on their way"! This happened today Thursday 24 August hence why I am doing this review in order to warn others....do not be deceived, GREED is everywhere in the UK these days and goes unchecked on a daily and regular basis.

Having reserved a used car from Desira in Norwich, I declined to proceed because (a) only a three month warranty was offered and (b) I was given conflicting information about the vehicle's service history. I asked for repayment of the reservation fee twelve days ago, and I have now been told that it will be another week before it reaches my account.

Amazing Desira Norwich! The staff are friendly, helpful, and really went out of their way for me. Thoroughly recommended.

I saw the car I wanted online and from the first email to Micheal, the salesman to finalising the purchase everything went smoothly and Micheal so easy to deal with. I had already made my mind up to buy the car before I went to test drive it and Micheal was very helpful and not at all pushy. He explained everything to me regarding things like gap insurance . The car was delivered in less than a week and I received a call a few days later to make sure I was happy with it. 2 weeks later I had a problem with a grinding brake disc , Micheal booked the car in and they disks and pads were replaced a few days later. All in all a very happy customer and can only praise Desira Diss and especially Micheal for a very smooth transaction with excellent customer service.

We have had amazing service from Simon Phillips at Desira Great Yarmouth. From our initial enquiry through to our purchase of our new car and collection, Simon has guided us throughout. The attention to detail that Simon provides is second to none. We would highly recommend Desira Great Yarmouth and Simon Phillips.

Just purchased a 2018 3008 from George in Bury St Edmunds. From the start he was friendly, approachable, knowledgable and listened to what I was looking for and didn’t try to push anything that I wasn’t and we had a few laughs along the way. An all round pleasant experience, I wouldn’t hesitate to recommend to anyone. 5*’s all day long.

Brought a Mazda 3. From DESRIA Berry st Edmunds The car had a few issues which they promised they would sort out when I picked it up

the car had no service history no rear parcel shelf looks like it’s been driven over a field underneath one key fob doesn’t work engine stalls for no reason Richard keeps saying he’s going to sort out but this never happens avoid at all costs they are rude and they are liars
Had to replace both front tires one had a screw in the middle of the tread and one of the tires was bulging so How it had passed passed the MOT God knows also all the previous persons details like Megan’s iPhone was in the cars entertainment system please avoid these people They will try and charm you and say anything just to get your business once done and dusted they don’t want to know this has been my experience
Also from when buying the car to getting it someone had driven over 400 miles in it without my authorisation absolutely disgusting behaviour although I have now received a parcel shelf for it from them, never again

The 12 month guarantee/warranty how ever this company wishes to badge it up is not worth nothing, I have dealt recently with a dealer principal Darren whom was to ring me and discuss our issue, nope rather hide behind emails, took forever to actually get anywhere with the sales manager at Bury St Edmunds to come back to us, we had to chase in the end. I won't go into any further details as I'm actually going to take them to the small claims court, be it the last email we got from the principal was somewhat condescending referring to the mileage of our car when we purchased it and the fact we had done 8000 miles in 11 months, not sure where he was coming from as we purchased a car with a supposedly 12 month guarantee, corporate business trying to market itself as a family business would not recommend.

A disappointing experience at Bury St Edmunds branch. Asked for a quote this took almost a week to come through. I tried to
Explain I just had a operation on my throat and struggled to speak on the phone and the sales agent ignored this, I was told the quote would be emailed yet he called.

I was also told that the value of my car even though they hadn’t looked at it won’t be the same as quoted as SpotiCar valuation and would be £3000 less.

A message for the Bury St Edmunds Peugeot branch, I went to Robins and Day Peugeot Chelmsford for the full price quoted for my part exchange and they did everything they could for me that I ordered a brand new car in the end not used.

From the start the sales manager and agent at Bury st Edmunds Peugeot where not interested in the customer, just figures and themselves that’s how it came across. The manager was actually rather arrogant when I went in to see them initially like speaking to customers was beneath him. Making the whole experience uncomfortable.

Hopefully they missed their targets whilst others gain!!

I have bought two cars from Becki Day since 2018 and this is because she is wondering at her job, kind, caring funny and helpful. Even after having my car 12 months she still calls me for a chat and to see how me and the car are getting on.
She even remembers when she’s sold me the car by sending me a email wishing me and my car a happy birthday together. It’s always a smooth and fun process. The whole team at Desira are wonderful and helpful and never make me feel like just a customer but a friend. Thank you Becki and Desira

After a bunch of bad sales and aftersales experiences with others, I'm cynical. But Desira Norwich was flawless. Zero hesitation about recommending their awesome team.

Desira went out of their way to get me into the perfect used car and deliver it quickly, easily, and in the best condition. From start to finish, total peace of mind; the ad was accurate, questions answered fully, and I was kept up-to-date, never left hanging. Totally worth the small premium on the price - unlike almost anywhere else.

Ed and the wider sales staff were super-friendly, accommodating, and seemed genuinely honest. I was treated as an individual, and every expectation I had was exceeded.

Lucky to have discovered them - well worth two four-hour round trips from London! I'd have no qualms about sending a friend there or going back myself. Just sad you're not closer! Maybe I'll move to Norwich.

Massive thanks to Ed and all the team.

What a horrible experience I have had this week with Desira Norwich. I have never been so worried about leaving my car at a garage. Not only was the person who I was dealing with to get my car fixed rude, when I expressed my concerns I was told “ we don’t have to fix it”.
Ontop of that I took my fully electric car in with full charge and was not only given a fuel engine car as a courtesy car but one with 20 miles of fuel in it. When I laughed at the fact, he said “there’s a fuel garage just up the road ,we don’t expect you to bring it back with a full tank”😂😂🤦🏼‍♂️, I had to laugh or I would have lost my mind.
Needless to say I’ll be travelling to a different fiat dealership if I need to take my car in again. Fingers crossed when I get my car back it’s in one piece.
AVOID NORWICH DESIRA!!

Aaron W from Desira Norwich Vulcan Rd was amazing in helping me buy a new Qashqai. He was super knowledgeable and helpful. The service was smooth from the beginning to the end. Couldn't recommend enough. The customer service was fautless and I already feel like a valued customer.

This is now the second new car I have purchased from Desira Lowestoft - excellent customer service as always. Joe (Wright) emailed me all key information in a timely manner to allow me to make an informed choice about my new vehicle without any pressure. Booked an appointment around my availability and took time to go through every I needed to know. Cannot fault the service received and will continue to use Desira for future purchases.