Dave rivers very helpful very friendly got the job done got the car we choose an wanted will be coming again in the future
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Terrible, don’t buy Fiat. My mother in law’s car was off the road for 6 months while we waited for a minor part to arrive citing the Straits of Hormuz as a reason for delay. The part only turned up wh... Leggi di più
L'azienda ha risposto
I bought a brand new Omoda 9 Noble from Connor at the Norwich branch. Absolutely excellent service, he knew the car inside out, no pressure to buy, did a very competitive deal when I was ready. The... Leggi di più
L'azienda ha risposto
I went to Desira Diss Norfolk. I meet with their salesman Damon. He helped me choose my new car, without any pressure at all. He was very polite and professional throughout our conversations. He gave... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Your Local New and Used Car Sales, Servicing, MOT Test & Parts Dealers. Desira Group in Norwich, Bury St Edmunds, Diss, Great Yarmouth & Lowestoft.
Informazioni di contatto
Heigham Street 129, NR2 4TG, Norwich, Regno Unito
- feedback@desiragroup.com
- www.desiragroup.com
3,9
Molto buono
160 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Everything explained
Everything explained, shown so we could understand different driving experience,enjoy the drive so much we bought the car.
16 aprile 2025
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Risposta di Desira Group Plc
Hi Calvin,
Thank you for your fantastic review! We're so pleased to hear that everything was explained clearly and that you enjoyed the test drive enough to make a purchase. It's always our aim to make sure customers feel confident and informed every step of the way. Enjoy your new car, and we hope to see you again in the future!
Kind Regards,
Patrick
An excellent experience from the…
An excellent experience from the initial phone call to the handover of the car.
I have recommended Desira to a number of my colleagues due to my experience.
19 aprile 2025
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Risposta di Desira Group Plc
Hi Jerry,
Thank you so much for your wonderful review! We're delighted to hear that you had an excellent experience from your initial phone call right through to the handover of your car.
It truly means a lot to us that you've recommended Desira to your colleagues – your support and kind words are greatly appreciated by the whole team.
If there's anything more we can do for you in the future, please don't hesitate to get in touch. Enjoy your new car!
Kind Regards,
Patrick
Everything we expected of a car…
Everything we expected of a car dealership wasn't disappointed, A first class service keep up the good work .
9 aprile 2025
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Risposta di Desira Group Plc
Hi Chris,
Thank you so much for your kind words! We're thrilled to hear that you received the first-class service you expected. We appreciate your feedback and will definitely keep up the good work!
The Desira Group Team
Purchase made from a trusted dealer
Clear and helpful information and guidance made the purchase very easy.
17 marzo 2025
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Risposta di Desira Group Plc
Hi Diana,
Thank you for your positive feedback! We're glad to hear that our clear and helpful information made your purchase easy. We aim to make the process as smooth as possible for all our customers.
The Desira Group Team
James was professional and friendly
James was professional and friendly, he made the experience of buying a new car positive and less daunting than I had expected.
31 marzo 2025
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Risposta di Desira Group Plc
Hi Olivia,
Thank you so much for your kind words! We're delighted to hear that James made your new car buying experience positive and less daunting than you expected. We strive to provide a friendly and professional service.
The Desira Group Team
Made the buying process really easy
Made the buying process really easy, very responsive on questions and provided live videos and photos for a distance purchase.
21 marzo 2025
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Risposta di Desira Group Plc
Hi James,
Thank you so much for your great feedback! We're delighted to hear that we made the buying process really easy for you and that you appreciated our responsiveness and the live videos and photos for your distance purchase.
Great sales team but let down by admin.
I found the sales team to be knowledgeable, helpful and patient when I viewed and test drove vehicles. The purchase process was straight forward. However an admin error meant that I received a stern DVLA notification that the vehicle road tax had not been successful having paid Desira this at time of purchase. The sales team sorted this for me, but sadly no apology from their finance department, this somewhat spoilt the whole experience and lost Desira 5 stars.
14 marzo 2025
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Risposta di Desira Group Plc
Hi Nick,
Thank you for your feedback. We're pleased to hear you found our sales team knowledgeable, helpful, and patient during your viewing and test drive, and that the purchase process was straightforward. We sincerely apologise for the administrative error regarding your road tax and the subsequent DVLA notification. We're glad our sales team was able to resolve this for you. We understand your disappointment regarding the lack of apology from our finance department and regret that this impacted your overall experience. We will be addressing this internally to ensure better communication and accountability in the future.
The Desira Group Team
Ed the sales man was brill sorted me…
Ed the sales man was brill sorted me out quickly and with ease thank you
1 aprile 2025
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Risposta di Desira Group Plc
Hi Terence,
Thank you so much for your feedback! We're delighted to hear that Ed sorted you out quickly and with ease. We'll pass on your kind words to Ed!
The Desira Group Team
Risposta di Desira Group Plc
Hi Roger,
Thank you for your feedback! We're delighted you had a good session. It's fantastic to know this is your third Suzuki with us! Drive safe
The Desira Group Team
A very happy customer…
Customer service was of an extremely high standard. I felt valued as a customer and very well informed as I made a decision about the model of the car. The whole of the process from enquiring about a car to driving my car away was very smooth and I was kept up to date with necessary information. Due to the level of customer care received I would thoroughly recommend Nissan Desira. The car is just great too! Thank you very much.
29 marzo 2025
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Risposta di Desira Group Plc
Hi There,
Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced such a high standard of customer service and felt valued and well-informed throughout the process. It's fantastic to know your journey from enquiry to driving away was smooth. We truly appreciate your recommendation of Nissan Desira! Enjoy your new car!
The Desira Group Team
Very helpful and friendly 👍 absolutely…
Very helpful and friendly 👍 absolutely no complaints and very happy with my new truck.
15 marzo 2025
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Risposta di Desira Group Plc
Hi Mark,
Thank you so much for your positive feedback! We're delighted to hear you found us helpful and friendly and are very happy with your new truck, drive safely!
The Desira Group Team
Risposta di Desira Group Plc
Hi Phillip,
Thank you very much for your 5 star review! We look forward to seeing you again soon.
The Desira Group Team
NEVER PURCHASE AGAIN
My wife purchased a Peugeot 3008 Gt line 2020 model with only 14700 miles on the clock, we arrived at their Bury St Edmunds branch, paid up front and they had forgotten to MOT the car, so waited for it to carried out and off we went, only six months later we had it serviced at their Lowestoft branch with an additional 1700 miles done from the purchase date, it was pointed out that three of tyres had deep cuts in them, and one tyre was near the legal limit, so we spoke to Desira branch in Bury St Edmunds they said the MOT passed at the time of purchase, but failed to mention to us the Off Side tyre was near the legal limit as I checked on the Goverment website and got a copy of MOT which stated this.
When I spoke to them about this and we said this tyre should have been changed at the time of purchase as it was so near to the legal limit, and their reply was ( well it passed didn’t it)!!!
I pointed out they we had purchased 7 cars from their group over past years and was very dissatisfied with the outcome, but that didn’t count for anything.
We will definitely not be purchasing any more cars from the Desira Group.
Just to point out the service etc we have received from the team at the Lowestoft branch have been great over the years especially Kevin the service Manager.
J Carver
24 marzo 2025
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Risposta di Desira Group Plc
Hi Mr Carver,
Thank you for taking the time to share your experience, We sincerely regret to hear about the issues you encountered with the Peugeot 3008 GT Line purchased from our Bury St Edmunds branch.
We do appreciate your kind words for Kevin at our Lowestoft Branch and will pass on your review, and we will also contact the team at Bury St Edmunds to address this issue that should never have happened.
Please get in contact with us at feedback@desiragroup.com so we can go over this review in more detail
The Desira Group Team
Second hand car, First Rate dealership… simples.
Bought an immaculate used car from Desira Vulcan Road. The experience was fluid, pleasant and considering I had travelled by train from the North West and planned to inspect, test drive and collect in the same day; the experience was fantastic. Much credit to the whole team at Desira for making that happen well and without hiccup. And also, great value and a great car.
4 marzo 2025
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Risposta di Desira Group Plc
Hi Damian
Thank you for your fantastic 5-star review! We’re delighted to hear that your experience at Desira Vulcan Road was smooth, enjoyable, and hassle-free—especially with the long journey you made. Our team always aims to make the process as seamless as possible, so it’s great to know we delivered!
We truly appreciate your kind words and are thrilled that you're happy with your new car and the value it offers. If you ever need anything in the future, we’ll be more than happy to help.
Wishing you many happy miles ahead!
Kind Regards,
Patrick
Exceptional Customer Service
I have recently bought my second car from Desira Nissan on Vulcan Road and for the past three years I have also used there service department.
On each occasion I found the experience to be exceptional regarding customer service.
Special thanks to Neil and James.
14 marzo 2025
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Risposta di Desira Group Plc
Hi Tina,
Thank you for your fantastic review and for choosing Desira Nissan again for your new car! We truly appreciate your loyalty over the past three years and are delighted to hear that both our sales and service teams have provided you with exceptional customer service.
Neil and James will be thrilled to receive your special mention! If there's anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to welcoming you back again soon.
Thanks,
Patrick
Outstanding service from Jacob at…
Outstanding service from Jacob at Desira Nissan, Norwich, from start to finish.
Excellent knowledge and communication, and patience and understanding throughout the whole purchasing process. I felt supported throughout the whole purchase and am extremely happy with my new Juke.
28 febbraio 2025
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Risposta di Desira Group Plc
Hi Alice,
Thank you for your fantastic review! We're thrilled to hear that Jacob provided outstanding service and made your car-buying experience smooth and enjoyable. Your kind words about his knowledge, communication, and support mean a lot. We hope you love your new Nissan Juke, and if you ever need anything, we're always here to help. Happy driving!
Kind Regards,
Neil
Impressed with sales point and hope this continues with teething issues being rectified.
Our salesman Richard was excellent and helped/advised wherever he could. The test drive of the Jaecoo 7 was very informative and gave me a good opportunity to “feel” the car and test its capabilities/aides etc. Everything about the purchase was explained well and the process was quick and simple to complete. The car was prepared before collection and appeared okay. Unfortunately, on inspection before taking possession, there were a few minor issues with the panels exterior panels on the car. These were quickly noted and the salesman stated they would be rectified asap with him then emailing his service manager to get them booked in. Since then a few teething issues have appeared and again these are going to be remedied when the car is returned for its 1 month free inspection. Assuming all issues are correctly remedied the service received thus far has been very good. The car is a joy to drive and, given the issues to be rectified, provides everything it should to date.
15 febbraio 2025
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Risposta di Desira Group Plc
Hi Robert,
Thank you for your detailed review and for sharing your experience with us. We're delighted to hear that Richard provided excellent service and that you enjoyed the test drive of the JAECOO 7. We appreciate your patience regarding the minor exterior panel issues and teething problems, and we're committed to ensuring they are fully resolved at your one-month inspection. It’s great to hear you're enjoying the car, and we’ll do everything we can to make sure it continues to meet your expectations. If you need any further assistance, please don’t hesitate to reach out!
Kind Regards,
The Desira Team
Simply The Best
A very well run professional car dealership. Everyone goes the extra mile to ensure the customer is fully satisfied. Communications and attention to detail are exemplary. I purchased a used car from Desira Group at Diss and could not have been treated better. I wholeheartedly recommend this dealership.
21 febbraio 2025
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Risposta di Desira Group Plc
Hi Peter,
Thank you for your fantastic 5-star review!
We're delighted to hear that you had such a great experience at our Diss location and that our team’s professionalism, attention to detail, and dedication stood out to you. Your recommendation means the world to us! We hope you enjoy your new car, and if you ever need anything, we’re always here to help.
Kind regards,
Patrick
Excellent sales team
Excellent sales team. Very knowledgable about the JaecooJ7
14 febbraio 2025
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Risposta di Desira Group Plc
Hi David,
Thank you for your wonderful 5-star review!
We're thrilled to hear that our sales team provided you with excellent service and in-depth knowledge of the JAECOO J7. If you ever have any questions or need further assistance, we're always happy to help. Enjoy your new car!
Kind Regards,
Patrick
Risposta di Desira Group Plc
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our service excellent, friendly, and efficient. Providing a great experience for our customers is always our top priority, and your kind words mean a lot to us.
We look forward to welcoming you again in the future!
Kind Regards,
Patrick
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