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Cretathemes Recensioni 

4
•
TrustScore 3.5 su 5

3,6

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Dettagli dell'azienda

Scritti dall'azienda

Creta Themes is a forward-thinking WordPress theme provider focused on building modern, block-based website solutions that simplify the website creation process. The company offers a diverse collection of professionally designed themes that are crafted using Gutenberg technology, enabling users to create visually engaging and highly customizable websites with ease. With a strong emphasis on performance and flexibility, Creta Themes delivers products that are optimized for speed, responsiveness, and seamless functionality across all devices. Their themes are designed to support a wide range of industries, from small businesses to eCommerce platforms, while maintaining clean code standards and smooth integration with essential tools like WooCommerce. Creta Themes focuses on delivering practical solutions that balance design and usability, allowing both beginners and experienced users to build professional websites efficiently. Backed by continuous updates and customer support, the company is steadily growing its global user base by offering reliable and scalable WordPress solutions.

Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

4 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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3,6

Tutte le recensioni

(4)

2 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I was a bit unsure during my first…

I was a bit unsure during my first purchase, so I reached out to support with a couple of questions about installation. The support team was very responsive and guided me step-by-step until everything was set up correctly. They even helped correct a login issue within hours. It felt genuinely helpful and not like a generic auto-response something you don’t always get with theme providers.

5 gennaio 2026
Non scritta su invito
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Risposta di Cretathemes

Hello,

Thank you so much for sharing your experience! We’re really glad our support team could guide you through the setup and resolve the login issue quickly. Feedback like this truly means a lot to us.

Thanks.

Valutata 1 stelle su 5

Refund refused despite offering license deactivation

Purchased the Premium Bundle but found it completely different from the free version – multiple required plugins, some with aggressive upselling, significantly worse performance, no content migration possible.

Requested a refund and offered to have my license deactivated (so they get the "product back"), but they refused. Support takes ages to respond and keeps asking for WordPress admin access instead of addressing the refund request – even though this isn't a technical support issue.

Their "no refund" policy ignores EU consumer rights. Poor customer service and stalling tactics.

The free version works perfectly – just stick with that.

UPDATE with the Reply from Cretathemes:

Interesting that it took you 22 days (Dec 12 - Jan 3) to respond to this review, like every single Service Mail.

You advertise "30 Days Refund Policy" but denied my refund request made ON THE PURCHASE DAY. How is this consistent?

The issue isn't a technical bug requiring screenshots - it's undisclosed paid plugin subscriptions that weren't mentioned in your product description. This is hidden costs, not something support can "fix."

Your delayed response here vs. immediate refund denial shows where the priorities lie.

12 dicembre 2025
Non scritta su invito
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Risposta di Cretathemes

Hello,

Sorry for the inconvenience caused. Regarding your concerns, we requested screenshots of the issues so that we could review and resolve them. However, as you mentioned in your reply that you had uninstalled the premium theme, it became difficult for us to investigate the issues without screenshots.

Additionally, we requested access to the site so we could directly check and resolve the problems.

We also offered assistance regarding the concerns you emailed us about and provided information about the architecture and dependencies of the bundle product in our response.

Furthermore, we mentioned that if you experience any technical issues, our support team remains available and willing to assist you within the scope of our support policy.

Thanks.

Valutata 5 stelle su 5

RESPONSE TIME

CORRECTED MY LOGIN RIGHT AWAY AND WAS EASY PURCHASE

4 settembre 2025
Non scritta su invito
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Risposta di Cretathemes

Hello,

Thank you! We’re glad we could fix the login issue right away and make the purchase experience easy for you. We truly appreciate your feedback and support.

Thanks.

Valutata 5 stelle su 5

Nice Design! Great Support!

The theme is designed nicely, and when I experienced a problem getting it installed, the support was great! Cretathemes ensured the theme was installed and functional quickly and professionally.

23 luglio 2025
Non scritta su invito
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Risposta di Cretathemes

Hello,

Thank you for the kind words! We’re happy to hear you like the theme design and that our team could get everything installed and running smoothly for you. We truly appreciate your support.

Thanks.

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