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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... Leggi di più

Valutata 5 stelle su 5

The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... Leggi di più

Valutata 5 stelle su 5

Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione

Informazioni su Creative Cables US

Scritti dall'azienda

Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.

Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.

Shop at www.creative-cables.us and get:

  • Fully customizable lighting parts
  • High-quality, safety-tested materials
  • Fast, nationwide shipping
  • Expert customer support

Start building lighting that's as original as you are.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

474 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible Customer Service

The product is fine. But CC has ZERO interest in customer service. I tried three different ways to contact the company to adjust my order—phone, email and chatbot—they ignored all three.

31 luglio 2024
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Risposta di Creative Cables US

Hi Mark,

We’re sorry to hear about your frustrating experience. Since taking back management of our operations to our headquarters back in December, we’ve been working to improve our service in the US with response times of max. 24-48 hours. If there's anything we can do to assist you now, please reach out to customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Valutata 1 stelle su 5

I never received my order

I never received my order and I never received a refund. I would like for the new management to look over this case and please refund me.

16 luglio 2024
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Risposta di Creative Cables US

Hi Stacey,

We’re very sorry that you never received your order. Since then, we have taken back management of U.S. operations to our headquarters back in December. Please reach out to us at customerservice.us@creative-cables.com if you ever need any assistance, and we’ll do our best to help.

Best regards,
Creative-Cables Customer Service

Valutata 1 stelle su 5

Can't get in touch if you need to. Cheap product

You can't get in touch with them if you have any problems they're cable clamps don't even fit their own cables.

Search elsewhere. This is not worth your time or money

13 luglio 2024
Non scritta su invito
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Risposta di Creative Cables US

Hi J.C.,

We apologize for the difficulties you experienced in reaching the Customer Service team and for any issues with the product. Since then, we have taken back management of our U.S. operations to our headquarters to provide better service. If there’s ever anything we can do to assist you, please email us at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Valutata 1 stelle su 5
Logo di Creative Cables US

Risposta di Creative Cables US

Hi Brooklyn,

We’re very sorry that you never received your parcel. Since recentralizing our management back to our headquarters, we’re working to ensure a smoother experience for our customers. Please contact us at customerservice.us@creative-cables.com if you ever need any assistance, and we’ll be happy to help.

Best regards,
Creative-Cables Customer Service

Valutata 5 stelle su 5

Beautiful!

Our custom pendant is a beautiful, high-quality piece that arrived quickly. It exceeds our expectations!

11 maggio 2024
Valutata 5 stelle su 5

Well

Well, what made this experience great was that I received the ordered items undamaged and in a timely manner.

23 aprile 2024
Valutata 2 stelle su 5

Impressive Catalog of Merchandise, Dissatisfied with Customer Service

I'm very impressed with the variety, quality, and creativity of this company's products. The affordability of their merchandise was quite a relief. I like that the company provides tutorial videos pertaining to the assembly of some of its products; it was very helpful. However, I suggest that the company include hyperlinks within the products' descriptions that will immediately lead one to the tutorial video. Furthermore, I was attracted to the design, layout, and aesthetics of the company's website. It was intuitive, interactive, and helped me visualize certain products in my own home.

On the contrary, upon receiving my purchase, one of the socket kits was missing a component. After multiple failed attempts at contacting customer service, I finally received a response from someone. I was advised that the missing component would be mailed to me soon. However, multiple weeks have passed and I've yet to receive the missing part to complete my light fixture.

14 aprile 2024
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Risposta di Creative Cables US

Hi Darryl,

We appreciate your kind words about our product selection and website experience, and we’re truly sorry about the missing component and delayed response.
We have since taken back management of our U.S. operations to our headquarters, and we’re working to improve customer service and guarantee a response within 24 to 48 hours. If you ever need assistance, please reach out to us at customerservice.us@creative-cables.com, and we’ll make sure to help you.

Best regards,
Creative-Cables Customer Service

Valutata 2 stelle su 5

I messaged this company multiple times…

I messaged this company multiple times for assistance and never received a response. Placed the order anyway; however, would have liked if an actual human being could have helped me.

15 aprile 2024
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Risposta di Creative Cables US

Hi Claudine,

We’re sorry that you had trouble reaching the customer service team before placing your order.
Since then, we have recentralized the management back to our headquarters, and we have been working to provide better support. If you ever have any questions or need assistance, feel free to reach out at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Valutata 1 stelle su 5

Custom lights do not work

My custom lights arrived, and do not work – I contacted support multiple times to try to fix the issue, and they have stopped responding.

27 marzo 2024
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Risposta di Creative Cables US

Hi Natalie,

We’re very sorry to hear about your custom lights and the lack of response. Since December, we have recentralized management of our U.S. operations to our headquarters, and we have been working to improve service and guarantee a response within 24 to 48 hours. Please reach out to us at customerservice.us@creative-cables.com if you ever need any assistance, and we’ll be ready to help you.

Best regards,
Creative-Cables Customer Service

Valutata 4 stelle su 5

Made in Italy, but M10 metric mount not US 3/8 inch

Generally, i was delighted to find these light sockets made in Italy and not China. Delivery was pretty quick by DHL from Italy, and the sockets seem well made.

My only issue is that the bottom of the socket is a female threaded connection that ALMOST fits onto a standard US 3/8 inch threaded lamp tube, but is a metric M10 1.0 thread that doesnt really fit (although it can be jammed into the US connector).

I emailed a question about this to the website but got no answer and took a chance - it didnt pay off, but maybe i can use these sockets some other way.

26 marzo 2024
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Risposta di Creative Cables US

Dear Andrew,

Thank you for your review! We truly regret to hear that you didn’t receive a response to your inquiry before purchasing. Since then, we have centralized all operations back to our headquarters in Italy to ensure better efficiency and customer support. If you ever need assistance in the future, please don’t hesitate to reach out at customerservice.us@creative-cables.com —we’re always happy to help!

Best regards,
Creative-Cables Customer Service

Valutata 5 stelle su 5

My experience was wonderful

My experience was wonderful.
I was finally able to purchase all matching cage lights for my kitchen and hallway. Also, pleased as the prompt response to the order being processed. DHL was great to advise accordingly as to when to expect delivery. The only problem we had with DHL delivery, is both times left on the stairs and not on the porch and subject to the wet weather. The first delivery was a large box and placed on an angle on the stairs.

13 marzo 2024

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