Ordinato un orologio su noto sito dove sono poco chiare le spese doganali da dover aggiungere al costo totale. Il corriere chiede i dati per sdoganarlo ma poi non avendo più notizie la merce vie... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very good experience. Anche se ho dovuto pagare 20 euro alla consegna, cosa non scritta da nessuna parte, consegna puntuale ma troppo lunga circa 20gg con poste italiane, ottimo il sito traker per seg... Leggi di più
L'azienda ha risposto
Ordine arrivato in pochi giorni, ho scelto di pagare tasse e la dogana in anticipo quindi nessun tipo di problema. Orologio Seiko SNKE01J1 bellissimo, compreso di scatola e garanzia tutto originale 1... Leggi di più
L'azienda ha risposto
Venditore Eccezionale! Lo Consiglio Vivamente! Sono assolutamente entusiasta di questo acquisto e del servizio di questo venditore! L'imballaggio era incredibilmente sicuro e professionale. La sp... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su CreationWatches
Scritti dall'azienda
Creationwatches.com started in 2006 in Singapore with one goal in mind – to provide a large variety of wrist watches and other dressing accessories to customers around the world at discounted prices through a top-notch service. Today, 1 Million+ customers from 100+ countries lovingly acknowledge and endorse us as their most trusted retailer who offers only authentic watches and a limited number of hand-picked collections of authentic custom jewellery, charms wallets, belts, eyewear and writing instruments.
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Informazioni di contatto
4,5
Eccellente
14.342 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
prima esperienza, ottima
ordinato un seiko 5 arabic Dial perché non disponibile nel mercato occidentale.
MIA esperienza: ordinato giovedi sera tardi, lunedi mattina mi è arrivato, incredibile (spedito con DHL, dazi doganali pagati in anticipo, così è stato tutto rapido ((avrete da confermare il valore del bene e contenuto a DHL via mail previa loro richiesta in quanto agisce in dogana rappresentandovi)))
per ora perfetti, se avrò modo di sentire il customer service aggiornerò di conseguenza
28 novembre 2024
Non scritta su invito
Risposta di CreationWatches
Dear Hassan,
Thank you for taking the time to share your valuable feedback with us.
We are thrilled to learn that your recent watch purchase from our store exceeded your expectations, and our service contributed to your satisfaction. Ensuring a seamless and enjoyable experience for our customers is of paramount importance to us.
We are deeply committed to upholding this standard of excellence, and we eagerly look forward to the privilege of serving you again in the future. Should you have any inquiries or require assistance, please do not hesitate to contact us at cs@creationwatches.com . We are at your service.
Warm regards,
Sally
Risposta di CreationWatches
Dear Luca,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@creationwatches.com . We are always here to assist you!
Warm regards,
Sally
Seiko 5 automatic in Italy
Ho acquistato un bellissimo Seiko 5, tutto perfetto imballaggio accurato spedizione veloce. Ho acquistato dall'Italia pagando le tasse doganali direttamente sul sito di creationwatch al momento del checkout.
24 ottobre 2024
Risposta di CreationWatches
Dear Dario,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@creationwatches.com . We are dedicated to your satisfaction.
Best wishes,
Sally
Tutto perfetto
È andato tutto alla perfezione, esperienza di acquisto molto positiva
12 ottobre 2024
Risposta di CreationWatches
Dear Mirko,
Thank you for taking the time to share your valuable feedback with us.
We are thrilled to learn that your recent watch purchase from our store exceeded your expectations, and our service contributed to your satisfaction. Ensuring a seamless and enjoyable experience for our customers is of paramount importance to us.
We are deeply committed to upholding this standard of excellence, and we eagerly look forward to the privilege of serving you again in the future. Should you have any inquiries or require assistance, please do not hesitate to contact us at cs@creationwatches.com . We are at your service.
Warm regards,
Sally
Esperienza più che positiva
Esperienza più che positiva. L’orologio è arrivato nei tempi previsti, provvisto di scatola originale e garanzia. Assolutamente soddisfatto, ricomprerò dal sito.
13 ottobre 2024
Risposta di CreationWatches
Dear Armando,
Thank you immensely for providing us with your feedback.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations bring us immense joy. Ensuring a seamless and delightful experience for each of our customers is of paramount importance to us.
Please be assured, we are dedicated to maintaining this standard of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@creationwatches.com . We are here to assist you in any way we can!
Best regards,
Sally
Spese ulteriori per la consegna
Il 15 settembre 2024 ho ordinato un orologio del prezzo di 24 euro, con consegna gratuita, come da mail di conferma.
In data 08 ottobre 2024 il prodotto effettivamente mi arriva, però ho dovuto pagare circa 10 euro in più che non erano previste né in alcun modo specificate durante la procedura di acquisto online.
Comportamento alquanto disonesto.
Dubito che continuerò ad acquistare su questo sito. Per quel che mi riguarda, zero stelle.
8 ottobre 2024
Non scritta su invito
Risposta di CreationWatches
Dear Paolo,
We sincerely apologize for any inconvenience caused regarding the import duties on your recent purchase. We understand that this has been frustrating for you, and we deeply regret that this situation has affected your overall experience with us.
We want to highlight that import duties are often triggered based on the value of the item being imported and are at the sole discretion of the customs authority in your country. Unfortunately, we have no control over when or how much these charges will be. We wish there was a way for us to predict or prevent such costs, but customs regulations vary from country to country, and it is beyond our control. Information regarding the possibility of import duties is clearly mentioned in our Terms and Conditions, Shipping Information page, and FAQ section on our website.
Once again, we apologize for any confusion and thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to improving our services to better serve you in the future.
Please don’t hesitate to reach out to us at cs@creationwatches.com
Best Regards
Sally
Tutto perfetto w consegna veloce.
6 ottobre 2024
Risposta di CreationWatches
Dear Rosario,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@creationwatches.com . We are always here to assist you!
Warm regards,
Sally
Risposta di CreationWatches
Dear Benedetto,
We extend our heartfelt gratitude to you for sharing your feedback with us.
It brings us great joy to know that your recent watch purchase from our store brought you satisfaction and that our service lived up to your expectations. Ensuring a smooth and pleasant experience for each of our customers is paramount to us.
Please be assured that we remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any inquiries, please feel free to reach out to us at cs@creationwatches.com . We are at your service!
Warm regards,
Sally
Bello un poco grande ma va bene
12 settembre 2024
Risposta di CreationWatches
Dear Claudio,
Thank you for taking the time to share your valuable feedback with us.
We are thrilled to learn that your recent watch purchase from our store exceeded your expectations, and our service contributed to your satisfaction. Ensuring a seamless and enjoyable experience for our customers is of paramount importance to us.
We are deeply committed to upholding this standard of excellence, and we eagerly look forward to the privilege of serving you again in the future. Should you have any inquiries or require assistance, please do not hesitate to contact us at cs@creationwatches.com . We are at your service.
Warm regards,
Sally
Risposta di CreationWatches
Dear Alessandro,
We extend our heartfelt gratitude to you for sharing your feedback with us.
It brings us great joy to know that your recent watch purchase from our store brought you satisfaction and that our service lived up to your expectations. Ensuring a smooth and pleasant experience for each of our customers is paramount to us.
Please be assured that we remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any inquiries, please feel free to reach out to us at cs@creationwatches.com . We are at your service!
Warm regards,
Sally
Tutto bene
Tutto bene, buona esperienza di acquisto, l’orologio è molto bello ed è arrivato nei tempi previsti, bisogna tenere presente i costi relativi alla dogana, chiaramente non dipendono dal venditore ma che influiscono sulla spesa finale
8 settembre 2024
Risposta di CreationWatches
Dera Roberto,
We would like to express our sincere appreciation for sharing your feedback with us.
We are overjoyed to learn that your recent watch purchase from our store was a positive experience, and our service played a significant role in meeting your expectations. Delivering a seamless and enjoyable experience for our customers is the focal point of our endeavors.
Our commitment to maintaining this high standard of excellence remains unwavering, and we eagerly look forward to the opportunity to serve you again in the future. Should you have any questions or require assistance, please feel free to contact us at cs@creationwatches.com . We are here to provide support.
Warm regards,
Sally
Consiglio CreationWatches per la loro…
Consiglio CreationWatches per la loro serieta , precisi e rapidi nella consegna.. veramente affidabili 💪🏻👍
7 settembre 2024
Risposta di CreationWatches
Dear Roberto,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@creationwatches.com . We are dedicated to your satisfaction.
Best wishes,
Sally
Risposta di CreationWatches
Dear Andrea,
Thank you sincerely for providing us with your valuable feedback.
We are elated to hear about your positive experience with your recent watch purchase from our store and the satisfaction you derived from our service. Ensuring a seamless and enjoyable journey for our customers is the cornerstone of our commitment.
We are steadfast in maintaining this standard of excellence and eagerly look forward to the privilege of serving you again in the future. If you have any questions or require assistance, please don't hesitate to contact us at cs@creationwatches.com. We are here to assist you.
Best regards,
Sally
TUTTO PERFETTO!
Ho comprato un Seiko SNXS79K1 di recente.
Oltre ad essere perfetto e molto bello (soggettivo), la consegna( DHL) e' stata rapidissima e precisa.
E' già il terzo che compro da loro e sono molto soddisfatto!!!
31 agosto 2024
Risposta di CreationWatches
Dear Matteo,
Thank you for taking the time to share your valuable feedback with us.
We are thrilled to learn that your recent watch purchase from our store exceeded your expectations, and our service contributed to your satisfaction. Ensuring a seamless and enjoyable experience for our customers is of paramount importance to us.
We are deeply committed to upholding this standard of excellence, and we eagerly look forward to the privilege of serving you again in the future. Should you have any inquiries or require assistance, please do not hesitate to contact us at cs@creationwatches.com . We are at your service.
Warm regards,
Sally
il SEIKO 5 ha smesso di funzionare…
il SEIKO 5 ha smesso di funzionare purtroppo entro un anno. Portato ad un centro autorizzato seiko, pur essendo in garanzia come da timbro seiko, ma non importato tramite loro, dopo vari mesii mi chiedono 85€ per la riparazione.
La garanzia internazionale che loro dicono esistere NON COPRE NULLA: Il servizio clienti mi offre 12€ !!
La loro risposta sa di presa in giro.
Inoltre LA MIA RECENSIONE NEGATIVA E' STATA ELIMINATA DAL LORO SITO.
INFATTI NE TROVATE SOTTO LE 4 STELLE ?
NON COMPRATE DA QUESTO SITO ! NON SONO PER NULLA TRASPARENTI.
Anche SEIKO italia non esce bene per nulla dovendo comunque rappresentare il brand della casa madre in modo corretto e non speculare sulle riparazioni di clienti che hanno dato fiducia, magari da anni, al marchio.
******************CUSTOMER SERVICE:
Thank you for reaching out to us,
As for your order _________ we would like to inform you that the 30 days return/exchange/refund policy has expired.
Please have the watch serviced at the nearest Service center listed in the warranty booklet (or the nearest experienced watchmaker ). For the reimbursement, we will refund €12.
15 maggio 2024
Non scritta su invito
Risposta di CreationWatches
Dear Fabrizio,
We are deeply sorry to hear about your recent experience and regret any inconvenience caused by the unresolved issue with your watch. Your satisfaction is extremely important to us, and we sincerely apologize for not meeting your expectations.
Please rest assured that we are fully committed to resolving your concern as quickly as possible. We understand the frustration this situation has caused, and we are here to make it right. As part of our effort to address this, we would like to offer to take your watch for repair under warranty.
Our customer service team has already reached out to you via email with the necessary steps to process the repair. We kindly request you respond to that email at your earliest convenience so we can begin addressing your issue promptly.
We value your feedback and appreciate your patience in this matter. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to contact us directly as cs@creationwatches.com
Thank you for giving us the opportunity to make things right.
Best Regards
Sally
Risposta di CreationWatches
Dear Davide,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@creationwatches.com . We are dedicated to your satisfaction.
Best wishes,
Sally
Spese doganali esagerate
Per un orologio di 80 euro che ho comperato che si trovava benissimo su altri siti allo stesso prezzo mi hanno chiesto 35 euro di spese doganali!!! Arrivando a spendere più soldi di quanto lo vende la casa madre
13 agosto 2024
Non scritta su invito
Risposta di CreationWatches
Dear Alessio,
We deeply regret that your recent experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
We want to clarify that our product prices do not include VAT or any applicable taxes. Unfortunately, customs duties and import fees are determined by your local customs authorities, and we have no control over these charges. This information is clearly stated on our website, particularly next to the shipping options during checkout and across various pages, including our terms and conditions, shipping information, and FAQs.
We understand that these unexpected charges can be frustrating, especially since they are imposed at the discretion of your country's customs office. While we cover the shipping fees, any import duties are the responsibility of the buyer. We strive to be transparent about this process, and we are sorry if this was not clear during your purchase.
At CreationWatches, we genuinely strive to offer the best possible service to our customers. Your feedback is invaluable to us, as it helps us improve and better serve our customers in the future. We hope this gesture demonstrates our commitment to your satisfaction.
Thank you once again for your understanding. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out at cs@creationwatches.com
Best Regards
Sally
Orologio Seiko arrivato in soli 3 giorni.
Orologio Seiko arrivato in soli 3 giorni. Ho pagato le spese di sdoganamento nel sito al momento dell'ordine. Orologio perfetto con scatola originale e documenti. Grazie
15 giugno 2024
Risposta di CreationWatches
Dear Alessandro,
Thank you sincerely for taking the time to share your valuable feedback with us.
We are truly pleased to learn that your recent watch purchase from our store brought you satisfaction and that our service was able to meet your expectations. Ensuring a seamless and enjoyable experience for all our customers is at the core of our mission.
We are dedicated to upholding this standard of excellence and eagerly look forward to the opportunity of serving you once again in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us at cs@creationwatches.com . We are always here to assist you!
Best regards,
Sally
Super venditore
Venditore serio e professionale! Veloce nella spedizione! Oggetto bellissimo! Consigliatissimo!
19 luglio 2024
Non scritta su invito
Risposta di CreationWatches
Dear Gerlando,
Thank you sincerely for providing us with your valuable feedback.
We are elated to hear about your positive experience with your recent watch purchase from our store and the satisfaction you derived from our service. Ensuring a seamless and enjoyable journey for our customers is the cornerstone of our commitment.
We are steadfast in maintaining this standard of excellence and eagerly look forward to the privilege of serving you again in the future. If you have any questions or require assistance, please don't hesitate to contact us at cs@creationwatches.com. We are here to assist you.
Best regards,
Sally
Acquistato orologio Ratio + scatola…
Acquistato orologio Ratio + scatola Ratio che non mi e' stata inviata per errore dopo varie comunicazioni via e.mail anche il box e' stato spedito esperienza quindi positiva.
17 luglio 2024
Risposta di CreationWatches
Dera Lenzini,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@creationwatches.com . We are dedicated to your satisfaction.
Best wishes,
Sally
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.