Ordinato un orologio su noto sito dove sono poco chiare le spese doganali da dover aggiungere al costo totale. Il corriere chiede i dati per sdoganarlo ma poi non avendo più notizie la merce vie... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ottima comunicazione sia prima che durante le trattative D'Acquisto.. puntuali gli aggiornamenti e veloce la consegna del mio orologio acquistato. Sono decisamente soddisfatto della scelta
L'azienda ha risposto
Very good experience. Anche se ho dovuto pagare 20 euro alla consegna, cosa non scritta da nessuna parte, consegna puntuale ma troppo lunga circa 20gg con poste italiane, ottimo il sito traker per seg... Leggi di più
L'azienda ha risposto
Ordine arrivato in pochi giorni, ho scelto di pagare tasse e la dogana in anticipo quindi nessun tipo di problema. Orologio Seiko SNKE01J1 bellissimo, compreso di scatola e garanzia tutto originale 1... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su CreationWatches
Scritti dall'azienda
Creationwatches.com started in 2006 in Singapore with one goal in mind – to provide a large variety of wrist watches and other dressing accessories to customers around the world at discounted prices through a top-notch service. Today, 1 Million+ customers from 100+ countries lovingly acknowledge and endorse us as their most trusted retailer who offers only authentic watches and a limited number of hand-picked collections of authentic custom jewellery, charms wallets, belts, eyewear and writing instruments.
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Informazioni di contatto
4,5
Eccellente
14.323 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di CreationWatches
Dear Marianna,
Thank you sincerely for taking the time to share your valuable feedback with us.
We are truly pleased to learn that your recent watch purchase from our store brought you satisfaction and that our service was able to meet your expectations. Ensuring a seamless and enjoyable experience for all our customers is at the core of our mission.
We are dedicated to upholding this standard of excellence and eagerly look forward to the opportunity of serving you once again in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us at cs@creationwatches.com . We are always here to assist you!
Best regards,
Sally
Tutto perfetto, servirebbe più chiarezza sui dazi
Orologio perfetto, spedizione rapida.
Servirebbero solo maggiori dettagli e più chiarezza sui costi aggiuntivi relativi ai dazi da pagare. Per il resto, ok! Consigliato!
5 ottobre 2025
Risposta di CreationWatches
Dear Rossi,
Thank you for your wonderful feedback! We're delighted to hear that you received the perfect watch and enjoyed fast shipping. We appreciate your recommendation!
Regarding the additional costs related to duties, we understand that clarity is important, and we have provided all the tax-related details in the checkout page and shipping method itself and also in FAQ. If you have any specific questions or need assistance, please feel free to contact us at cs@creationwatches.com. We're here to help!
Thank you once again for choosing us!
Regards
Sally
Pessima comunicazione riguardo alle…
Pessima comunicazione riguardo alle tasse doganali al momento del processo di acquisto. Ho acquistato un articolo nella certezza che il sito fosse EU quando invece l'oggetto è stato spedito ed importato da Singapore con un aggravio di costo di quasi il 100% di costi doganali e tasse che nella fattura di vendita sono indicate a zero. Nessuna chiarezza di costi aggiuntivi. Venditore sconsigliato
23 settembre 2025
Non scritta su invito
Risposta di CreationWatches
Dear Rick,
Thank you for your feedback. We apologize for any confusion regarding customs duties. Please note that we are based in Singapore, and this is indicated on our website. All our watches are shipped from our Singapore warehouse.
Our product prices do not include VAT or taxes, which are determined by your local customs authorities. This information is clearly stated on our website, including on the product page and in our FAQs.
Unfortunately, we cannot predict customs charges, as they are at the discretion of your authorities. While we cover shipping fees, any import duties are the buyer's responsibility.
For further assistance, please contact our customer support at cs@creationwatches.com with your order details so we can assist you better.
Thank you for your understanding.
Best Regards
Sally
Risposta di CreationWatches
Dear Saverio,
We extend our heartfelt gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.
We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@creationwatches.com . Your satisfaction is our priority.
Best regards,
Sally
Risposta di CreationWatches
Dear Riccardo,
Thank you sincerely for taking the time to share your valuable feedback with us.
We are truly pleased to learn that your recent watch purchase from our store brought you satisfaction and that our service was able to meet your expectations. Ensuring a seamless and enjoyable experience for all our customers is at the core of our mission.
We are dedicated to upholding this standard of excellence and eagerly look forward to the opportunity of serving you once again in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us at cs@creationwatches.com . We are always here to assist you!
Best regards,
Sally
Prodotti eccezionali e 100% originali
Prodotti eccezionali e 100% originali. Ottima assistenza e comunicazione, consigliato al 100%
3 settembre 2025
Risposta di CreationWatches
Dear Alessandro,
We extend our heartfelt gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.
We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@creationwatches.com . Your satisfaction is our priority.
Best regards,
Sally
L' orologio era come descritto ed è…
L' orologio era come descritto ed è arrivato ben imballato MA la spedizione non è stata gratuita! Ho dovuto pagare 6 € di spese doganali e altri 7 € di spese di trasporto.
22 agosto 2025
Non scritta su invito
Risposta di CreationWatches
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your concerns regarding customs fees and shipping charges.
We’d like to clarify that our product prices do not include VAT, taxes, or customs duties, as these are determined by your country’s customs authorities. This information is clearly mentioned on our website—on the product page near the shipping options, as well as in our terms and conditions, shipping details, and FAQs.
While we cover the shipping fees, any import duties or taxes are the buyer's responsibility, as they are imposed by customs authorities, over which we have no control. Unfortunately, we cannot predict these charges, as they vary by country.
We sincerely apologize for any inconvenience caused. Please feel free to contact our customer support team at cs@creationwatches.com with your order details, and we’ll be happy to assist you further.
Best Regards
Sally
Sito fantastico
Sito fantastico! Orologio arrivato in tempi super, anzi pure un giorno prima. Poi avevo un problema con l'orologio (non capivo una cosa) e il servizio clienti mi ha risposto subito.
Consigliato!
20 agosto 2025
Risposta di CreationWatches
Dear Simone,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@creationwatches.com . We are dedicated to your satisfaction.
Best wishes,
Sally
Perfezione
Ho ricevuto oggi l’orologio, in condizioni perfette sia di confezionamento che di stato d’uso. È estremamente soddisfatto dell’acquisto.
20 agosto 2025
Risposta di CreationWatches
Dear Agostino,
Thank you sincerely for taking the time to share your valuable feedback with us.
We are truly pleased to learn that your recent watch purchase from our store brought you satisfaction and that our service was able to meet your expectations. Ensuring a seamless and enjoyable experience for all our customers is at the core of our mission.
We are dedicated to upholding this standard of excellence and eagerly look forward to the opportunity of serving you once again in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us at cs@creationwatches.com . We are always here to assist you!
Best regards,
Sally
Spese doganali non chiare
Ha prezzi invitanti perché leggermente inferiori a quelli che trovi su Amazon o Ebay.
Lati negativi:
1. Spese di spedizione aggiuntive per ricevere prima la merce (lo standard sarebbero altrimenti 20 giorni lavorativi)
2. Spese per pratiche doganali a carico dell'acquirente che fanno lievitare il prezzo degli articoli fino al 70% in più.
In poche parole: lasciate perdere questo venditore, meglio comprare dai soliti.
16 agosto 2025
Non scritta su invito
Risposta di CreationWatches
Dear Leonardo,
Thank you for your feedback. We’d like to clarify that our product prices do not include VAT or TAX, as these are determined by your country’s customs authorities. Unfortunately, we have no control over customs duties, which vary based on local regulations.
This information is clearly stated on our website, including on product pages, Terms and Conditions, Shipping Information, and FAQs. While we cover shipping fees, any import duties, taxes, or clearance fees are the buyer’s responsibility.
We understand these charges can be inconvenient, but they are imposed by customs authorities, not us. Our goal remains to offer competitive pricing and quality products.
If you have further questions, feel free to contact us at cs@creationwatches.com.
Best regards,
Sally
great experince!!
14 agosto 2025
Risposta di CreationWatches
Dear Customer,
We extend our heartfelt gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.
We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@creationwatches.com . Your satisfaction is our priority.
Best regards,
Sally
Risposta di CreationWatches
Dear Gianluca,
We extend our heartfelt gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.
We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@creationwatches.com . Your satisfaction is our priority.
Best regards,
Sally
Tutto perfetto
Articolo originale arrivato in 4 giorni ad un ottimo prezzo. Possibilità di comprendere il costo della dogana durante l’acquisto.
9 agosto 2025
Risposta di CreationWatches
Caro Fabio,
Grazie per aver scelto CreationWatches.com! Siamo felici di sapere che sei soddisfatto del tuo acquisto e che l'articolo è arrivato in soli 4 giorni a un ottimo prezzo. È fantastico che tu abbia potuto comprendere il costo della dogana durante l'acquisto.
Se hai bisogno di assistenza, non esitare a contattarci a cs@creationwatches.com. Non vediamo l'ora di servirti nuovamente!
Cordiali saluti,
Sally
Very good experience
1 agosto 2025
Risposta di CreationWatches
Dear Davide,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@creationwatches.com . We are here to help!
Best Wishes,
Sally
Prezzo nella media
Prezzo nella media, buono tempo di consegna, l’unica cosa è il datario in arabo/inglese, tra le immagini era giapponese/inglese.
Comunque un ottimo prodotto.
2 agosto 2025
Non scritta su invito
Risposta di CreationWatches
Dear Silvano,
Thank you sincerely for taking the time to share your valuable feedback with us.
We are truly pleased to learn that your recent watch purchase from our store brought you satisfaction and that our service was able to meet your expectations. Ensuring a seamless and enjoyable experience for all our customers is at the core of our mission.
We are dedicated to upholding this standard of excellence and eagerly look forward to the opportunity of serving you once again in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us at cs@creationwatches.com . We are always here to assist you!
Best regards,
Sally
Beatiful experience
26 luglio 2025
Risposta di CreationWatches
Dear Matteo,
We would like to express our sincere appreciation for sharing your feedback with us.
We are overjoyed to learn that your recent watch purchase from our store was a positive experience, and our service played a significant role in meeting your expectations. Delivering a seamless and enjoyable experience for our customers is the focal point of our endeavors.
Our commitment to maintaining this high standard of excellence remains unwavering, and we eagerly look forward to the opportunity to serve you again in the future. Should you have any questions or require assistance, please feel free to contact us at cs@creationwatches.com . We are here to provide support.
Warm regards,
Sally
Voto 4 stelle in quanto ho dovuto…
Voto 4 stelle in quanto ho dovuto pagare la dogana, spedizione veloce
25 luglio 2025
Risposta di CreationWatches
Dear Gian,
Hi [Buyer's Name],
We appreciate your feedback and apologize for the customs charges you encountered. Please note that our prices exclude VAT and taxes, which are set by your customs authorities. This information is clearly stated on our website. Thank you for your understanding!
Please feel free to reach out to us at cs@creationwatches.com
Best regards,
Best Regards
Sally
Assolutamente inaffidabili
Assolutamente inaffidabili, pessima esperienza. garantivano consegna in 2/4 giorni e arrivato dopo 20, spedizione gratuita invece ho dovuto pagare spese di sdoganamento e fermo deposito. ciliegina sulla fragola è arrivato un orologio diverso da quello ordinato.
24 luglio 2025
Non scritta su invito
Risposta di CreationWatches
Dear Andrea,
We truly apologize for the frustration you've experienced with your order. We understand how disappointing it is to have delays, especially when customs clearance is involved, which can sometimes take longer than expected.
We also regret that you received the wrong watch. Please know that we are committed to resolving this issue and have arranged for the return of the incorrect item.
If you have any further questions or need assistance, our customer support team is here to help. Thank you for your understanding, and we appreciate your patience.
Warm regards,
Sally
Pacco arrivato nei tempi previsti ma rovinato.
Il pacchetto è arrivato secondo tempistica, solo che è arrivato in uno stato pietoso..., sgualcito su ogni lato e strappato in almeno 3 parti, come se fosse stato calpestato più volte. Aprendo la confezione, l'orologio presentava un cinturino sganciato dalla propria sede ma cosa peggiore aveva la fibbia di aggancio/sgancio nero spaccata. Non ho ritenuto opportuno rimandare indietro l'orologio per motivi di tempistica elevata visto che dovevo rispedirlo a Singapore. Quindi ho provveduto io stesso alla sistemazione dell'orologio. Tutto questo ovviamente non è certamente colpa del venditore, ma la responsabilità ricade tutta sull'organizzazione dei trasporti, sia aereo extra nazionale che nazionale, e soprattutto sulle società dei vari "corrieri" addetti alla consegna a domicilio.
Fortunatamente poi una volta sostituita la fibbia e riagganciato il cinturino, l'orologio sembra funzionare bene fino ad oggi 23/07/2025. Speriamo bene in seguito. Giuseppe.
23 luglio 2025
Risposta di CreationWatches
Dear Giuseppe,
Thank you for taking the time to share your experience with us. We sincerely apologize for the condition in which your package arrived. It’s disheartening to hear that the watch was damaged during transit, and we understand how frustrating that must have been for you.
While we strive to ensure that our products are packaged securely, we recognize that the responsibility for shipping lies with the courier services. We appreciate your understanding in this matter and are glad to hear that you were able to repair the watch yourself.
Your feedback is invaluable to us, and we will continue to work closely with our shipping partners to improve the delivery experience for our customers. We hope the watch serves you well, and please don’t hesitate to reach out to us at cs@creationwatches.com if you need any further assistance.
Best Regards
Sally
Risposta di CreationWatches
Dear Fabio,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@creationwatches.com . We are always here to assist you!
Warm regards,
Sally
Come funziona Trustpilot
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