Cowling & Wilcox Recensioni 

Jessica was super helpful to this absolute novice to painting. Led me through the whole process and showed me what I would need for my painting friend

Janey gave us some great support from the sidelines and both managed to upsell me three products vs the 1 I intended to buy!

cont'd : and I would recommend to others.

This is now the only place in downtown Canterbury to get art material; but it is always such a pleasure to go in there, where there is always someone to provide expert, friendly and reassuring advice. This Saturday, Jessica and Summer were there to provide this excellent support

at the shoreditch branch yesterday 29th May , Chantelle led a positive team incl Sidney and Samitah cutting a specific piece of unprimed canvas for me to do a large self portrait later. They wrapped it up beautifully.
They couldn't have been more willing and helpful.
They were also kind enough to show interest in my art work on the iceblocked.co.uk web site
Everyone was beaming!
aim
ps I also like the bargain college oils promotion set I purchased.

Was going to leave a 3 star review but went down to 2 stars when saw that leaving a verified review was just as difficult as making an online order with Cowling and Wilcox. Why's it always so difficult? Would be great if it was more straight forward, I'd use you more.
Thanks

sent them an email but did not have what I needed. staff should be more motivated to help

First visit to Cowling & Wilcox in Shoreditch. Friendly, knowledgeble staff (Sidney, Hayleth and Renoir), who seem to genuinely care about their customers. Will be back for sure.

As an artist working in London i have recently started buying here more often,its one of the few good art shops left.Decent selection of products and pricing is not too bad for this day and age (good canvas deals).
Found the Staff friendly and helpful without being overbearing.One assistant (Chantelle) really gave excellent service helping protect a canvas that i had
to carry quite some way that day.
Kriss

Bought a very large canvas from this shop. Excellent quality, fair price, and incredibly friendly and helpful staff. Will definitely visit again :)

- Charlotte

I visited Canterbury’s Cowling & Wilcox on 02/03/24. The staff were rude & inattentive. I approached a lady to ask about a product and, due to her not wearing a lanyard or any ‘uniform’ of sorts, I asked if she worked here. She responded “obviously” in a very rude manner shocking my girlfriend and I. As an architecture student, I visit regularly and usually the staff are very pleasant, however this was not the case this time. The shop itself is great and has everything you could need for all sorts of art projects, however it is let down by its staff.

Great shop with heaps of items at a very reasonable price. The staff are super welcoming - I would recommend this shop, and I will be returning.

I happened upon the Shoreditch store in July 2023 while walking to another art store along the same road. I was greeted so warmly by the staff who offered to assist me with any queries. I said I wanted to browse and they were kind to let me be. When I was ready to pay, I was quickly and kindly assisted by Chantal who's service was excellent. I would absolutely recommend this store to anyone to loves Art and exploring art materials. I love the examples placed around the store of projects made with the materials they are selling. Their prices are competitive and they have a loyalty scheme. I have returned to this store three times since that first experience and every time I have found the staff welcoming and attentive.

Excellent company and brilliant customer service! I ordered some modelling clay on the weekend and it was sent by the Monday morning. The delivery company didn't fulfill the 'next day' and after I spoke to Cowling & Wilcox they spoke to the delivery company to find out what was going on. Without a clear answer as to where it was, Cowling & Wilcox were going to send another parcel to ensure I'd receive it before Christmas. Within an hour the original parcel 'turned up' - I'm convinced this is due to the enquiry that the team at Cowling & Wilcox made. Due to the late delivery I've also been offered a refund on my extra postage costs. I never felt I'd miss out as Megan and Chris were very conscientious and concerned about ensuring I'd receive my order in time. Thanks so much for all your help. The products are also great quality and very reasonably priced! I'll definitely be buying again in the future. Merry Christmas!

I purchased few items cox they having sale on Ink, the only comment I have is I needa pay 4.6 delivery charges (which is expected). as the discount amount can cover the cost, therefore I purchased it.

Ordered online, purchasing what were sales items, and I received a discount of the price, which was great. I didn’t pay delivery fee. I had no problem with company correspondence, as I was sent an order confirmation, an invoice, then dispatch notices. I received notification of my delivery, date, and time of arrival, which did arrive. In all, was very pleased with the entire process, and the products are great!

Buying art materials can be a minefield - where to start, so many different options. If you need help my local store always give advise (if you want it) or show you where to find things, an advantage over other stores.

How this place has good reviews is beyond me… at the Highbury shop the staff acts as if you were nonexistent. And even when you ask for help, they assist, but with an attitude of “being fed up with life” or annoyed that they have to work at all.
Last time I went (and I do hope, it will be the very last) I didn’t even dare to ask, as all of them were either hypnotised by their screens or with the same “I wish I were anywhere else” attitude ..
It’s a pity as the very first time I went there, someone greeted me and offered to help, if I needed it…
Shame how it went down hill, CS-wise, over the years..
And I thought it was just me, but I’ve met people who have complaints about this place as well.

I've purchased from this company 2 times so far, the 2nd time was perfect, the first time there was an issue where the product arrived damaged, but the person I dealt with went way above and beyond to rectify the issues and was extremely helpful throughout! honest, open and extremely informative of the situation the whole time I couldn't have hoped for an unfortunate situation to go any better! Genuinely have no bad words to say and will continue to shop here!

They had exactly the size and brand of paper I needed where other well known vendors did not, so I was immediately pleased. When my items arrived one of them had got bashed about in delivery and became unusable. Customer service got back to me within a couple of hours with a great response. Megan Warren, shout out to you for being fab at your job!

Telephoned to check they had the product I wanted in stock. They didn't but gave other recommendations. Purchased an alternative which they put aside for me to collect.
They were friendly, knowledgeable about their products and what the shop had to offer. Very impressed.
I only spent £5.25 but I will definitely be going back.