The Cotswold Company - Norwich Recensioni 

65
TrustScore 5 su 5

4,8

Riverside Road 61, NR1 1SR Norwich, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Everyone involved, from the day of purchase to delivery, are such helpful friendly people. Bought our bedroom furniture from the Norwich branch, what great customer service and furniture is such grea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Rob and the team at the Norwich store were really fantastic and were really kind to our two grandaughters while we were choosing our furniture. Marlon and Damian delivered our sideboard this morning... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our delivery team Ryan & Bernard were absolutely lovely guys. Very efficient, super friendly, polite and respectful. They unpacked, handled everything and carefully dealt with all the packaging and... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di mobili
  3. Negozio di arredamenti per salotti

Scritti dall'azienda

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Scritti dall'azienda

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informazioni di contatto

  • Riverside Road 61, NR1 1SR, Norwich, England, Regno Unito

  • 01603 697952

4,8

Eccellente

TrustScore 5 su 5

65 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(65)

5559 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

What a great company

Everyone involved, from the day of purchase to delivery, are such helpful friendly people. Bought our bedroom furniture from the Norwich branch, what great customer service and furniture is such great quality.
The delivery guys, Dani and Dimitri were great, taking items out of the boxes and placing in my room. Fantastic company highly recommend

9 settembre 2026
Non scritta su invito
Logo di The Cotswold Company - Norwich

Risposta di The Cotswold Company - Norwich

Good morning J S,

We're so pleased to hear about your positive experience from purchase to delivery. It's wonderful that our team provided such great customer service and that you are happy with the quality of your furniture. Thank you for your high recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Rob and the team at the Norwich store and CHD

Rob and the team at the Norwich store were really fantastic and were really kind to our two grandaughters while we were choosing our furniture.
Marlon and Damian delivered our sideboard this morning and had the same level of customer service that we had experienced in the store. Thank you for such a great experience CHD and Cotswold Company

28 agosto 2026
Non scritta su invito
Logo di The Cotswold Company - Norwich

Risposta di The Cotswold Company - Norwich

Good morning MAC,

We're so pleased to hear that our Norwich store team provided such fantastic service and were kind to your granddaughters. It's wonderful that our delivery team also maintained the same high level of customer service. Thank you for sharing your great experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Great product

Great product, friendly service. Thanks as ever!

27 luglio 2026
Logo di The Cotswold Company - Norwich

Risposta di The Cotswold Company - Norwich

Good Afternoon,

We are so happy to hear that you enjoyed our product and received friendly service. We truly appreciate your continued support!

Kindest regards
Rosie Annison - Senior Customer Care Advisor

Valutata 5 stelle su 5

Great Service!

On time delivery Bernard and Aslon were polite, helpful and considerate- being careful with the furniture as well as our home. Thank you for your great service and technical expertise which has left us very happy and satisfied with our purchase.

15 luglio 2026
Non scritta su invito
Logo di The Cotswold Company - Norwich

Risposta di The Cotswold Company - Norwich

Good afternoon Jamie Aram,

We're so pleased to hear your delivery was on time and that our team was polite, helpful, and considerate. It's wonderful that they were careful with your furniture and home, leaving you happy and satisfied. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Super delivery gents

Taken my delivery today from Ian and Gabriele - what a relief to see these two lovely gents - had very negative delivery experiences previously with company Cotswold used to use - what a refreshing change today - so polite, friendly and helpful.
Another mention for Lisa in the Outlet at Norwich - exceptional service from Lisa, nothing too much trouble, absolutely went the extra mile - thank you so much Lisa.
As ever, love my items from Cotswold - my house is like a Cotswold showroom!

1 luglio 2026
Non scritta su invito
Logo di The Cotswold Company - Norwich

Risposta di The Cotswold Company - Norwich

Good afternoon MrsWendyRound,

We're so pleased to hear you had such a positive delivery experience and that our team members were polite, friendly, and helpful. It's also wonderful to know that you received exceptional service from our team at the Outlet. We appreciate your kind words about your items!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Friendly and efficient showroom team

The showroom is nicely laid out with clear information about each item.

The sales team were not pushy like some other companies but quickly and efficiently responded to my enquiries.

I look forward to receiving my purchase.

29 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Order no 6810266

Order no. 6810266. Very pleased with the bed. Bernard and Kanwarpal were extremely polite and efficient. Both an asset to your company.

26 giugno 2026
Non scritta su invito
Logo di The Cotswold Company - Norwich

Risposta di The Cotswold Company - Norwich

Good afternoon Gareth Parton,

We're so pleased to hear you're very happy with your bed and that our team members were polite and efficient. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Shopped in an outlet and store I’ve…

Shopped in an outlet and store I’ve used several times over many years. Always good to see reduced items listing faults plus a showroom of products. Customer service checked stock and fetched goods from store and stockroom for me. Very polite and helpful staff.

9 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Super helpful as always

Super helpful as always.
We were unsure what different chest of drawers were available in the colour we had picked. The gentleman who offered to help us was kind, knowledgeable and clearly knew the ranges extremely well.

5 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Staff at the showroom could not have…

Staff at the showroom could not have been more helpful or knowledgeable.
Expert guidance from staff at the showroom is always a guarantee and should not be underestimated. It is useful to view items online as a guide but nothing beats being able to ask face to face questions to help make informed choices.

3 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service in Norwich Cotswold Company

We called in the Norwich Store on the 12th May to look at sofas the lady who served us was very helpful and nothing was to much trouble. We then went back on Saturday 16th May to order the sofas and again the both staff were again very helpful (sorry can’t remember their names) I would thoroughly recommend this store for quality of products and extremely good customer service.

16 maggio 2026
Non scritta su invito

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