The Cotswold Company - Harpenden Recensioni 

118
TrustScore 5 su 5

4,8

High Street 16, AL5 2TD Harpenden, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our furniture order was handled by friendly staff. Delivery date was within 10 days which is not something other companies can do so very impressed.

Valutata 5 stelle su 5

Sarupa at the showroom was a star. She’s always helpful, and friendly; very welcoming. The items on show were also sufficient to help us decide the furniture perfect for our space.

L'azienda ha risposto

Valutata 4 stelle su 5

I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di mobili
  3. Negozio di arredamenti per salotti

Scritti dall'azienda

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Scritti dall'azienda

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informazioni di contatto

  • High Street 16, AL5 2TD, Harpenden, England, Regno Unito

  • 01727 798471

4,8

Eccellente

TrustScore 5 su 5

118 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(118)

5190 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I had a wonderful experience with…


I had a wonderful experience with Harsha at The Cotswold Company. She was friendly, patient, and incredibly helpful throughout my visit. Harsha took the time to answer all my questions, offered great advice, and made the whole purchase and transaction smooth and enjoyable. It’s rare to come across such genuine and attentive customer service these days—thank you Harsha!xx

6 novembre 2025
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good morning Stephanie,

We're happy you enjoyed such a positive experience. It's great to hear that our team member was so helpful and made your purchase smooth. We appreciate you taking the time to share your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Superb customer service

Nancy at Cotswold Harpenden has been exceptional not only once but consistently on 3 occasions. Each involving 3 super king size beds and mattresses. The information how they could be reconstructed to negotiate a difficult medieval staircases was key to my purchases. Super service, thank you Nancy

4 novembre 2025
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon G.Tillotson,

We're happy to hear that the information provided was key to your purchases. Thank you for recognising the exceptional service received across your experiences.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Great service from the team whilst…

Great service from the team whilst browsing for ideas. Good style knowledge from Harsha who helped to choose some soft furnishings after describing the room style & colours. Great to have on the doorstep.

26 ottobre 2025
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Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Customer,

We're happy to hear that you had such a positive experience while browsing for ideas. It's great to know that our team's service and style knowledge were helpful in choosing your soft furnishings. We appreciate your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Excellent service from the Harpenden…

Excellent service from the Harpenden store extremely helpful and very personable also great delivery guys in Bernard & Mendez who were very professional

23 ottobre 2025
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good morning Philip Meggitt,

We appreciate you sharing your experience with our Harpenden store. We're happy to hear that you found our team helpful and personable, and that the delivery was professional.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Nancy was very kind and helpful

Nancy was very kind and helpful. I’m grateful to her for spending time with me and ordering my new sofas.

20 ottobre 2025
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Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Christine,

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your kind words, and we are grateful for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Outstanding service.

Lovely shop, beautifully laid out displays.
But most of all excellent customer service, all the staff are friendly and knowledgeable. Especially Ruby who dealt with our order and then we received a follow up email from the manager Nancy.
What a lovely addition to Harpenden High Street.

4 ottobre 2025
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Michelle Reynolds,

We're happy you enjoyed our shop and displays. It's great to hear that our team's service impressed you and that the follow-up was helpful. We appreciate you highlighting our contribution to the High Street. Thanks for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Wonderful service from both Charlotte…

Wonderful service from both Charlotte and Nancy. Informative, helpful, warm and friendly. A great experience, thank you both!

10 ottobre 2025
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Customer,

We're happy to hear that you had such a positive and informative experience. We truly appreciate your kind words and thank you for your great feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

10/10 experience!

The staff are absolutely excellent at this store! They were all so helpful and kind. Nancy was especially helpful and made our decoration project so much more amazing! Already looking forward to our next trip!

4 ottobre 2025
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Joe,

We're so happy the team was helpful and kind! It's great to hear that their assistance enhanced your decoration project. We appreciate your kind words and look forward to your next visit!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Lovely homely shop with attentive & knowledgeable staff

From the moment we walked into the shop in Harpenden this past weekend, there was a lovely sense of calm and tranquility. Although we didn’t buy anything, I had to write a review on how attentive staff members were and how helpful. The lady we spoke to was very knowledgeable and didn’t make us feel pressured to buy, as I have experienced in other shops. Once we start renovating our kitchen I will be sure to come back, as there was a stunning larder which would look perfect!

4 ottobre 2025
Non scritta su invito
Valutata 4 stelle su 5

Ordering on the website was a challenge…

Ordering on the website was a challenge due to tech issues. Went into store to order. Very surreal experience, I spent a lot on three cupboards but didn’t get a good customer experience, had to beg for free delivery (that’s after agreeing to pay for assembly service). The units are quality and the delivery team worked for hours to ensure they were assembled correctly. Really happy with the investment and the results

8 settembre 2025

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