collekt.co.uk 

Ordered items (order #3783) in August on lay by, finished paying in November, still waiting for items to arrive. Enquiries met either with promises to look into it or no response at all. Last contact from Collekt on Feb 19 with promise to investigate and "get back to me tomorrow". To date I have heard nothing from them despite 3 more messages from me (email and messenger) asking for an update. Now I just want my money back. Really disappointing as they have a great selection of POPs

Update: Contacted by Collekt on 8 March promising full refund which they said might take up to 24 hours to get to my account. Over 2 weeks later and I'm still waiting for it to arrive.

Fast dispatch, good packaging and item as described (damaged product sold) but woeful delivery service. Please stop using Yodel

Very easy to order from ... excellent choice & brilliant prices

Helpful customer service and reply quickly well packaged items

Placed an order for two Pops and then realised that not all my credit cards bills had been taken from my back account yet and that this order was going to leave me in trouble when they came out of my bank account. Edit: Two weeks after ordering and they've still not dispatched the item they have in stock and I'm forced to go via PayPal to either get them to send me the item I paid for or cancel my order.

Sent a request asking if I could cancel within around half an hour of placing the order. When I got a reply I was told they would but that I'd have to give up 25% of the price of the order and would only be refunded 75%. I've never found another store with customer service that is that awful in my entire life.

Unfortunately for here I had decided to start collecting a new series of Pops and so would more than likely have used this store a lot more. After this I'll never spend another penny in here again and I'd advise anyone else to think twice before doing so too.

Edited after reading the response from Collekt:
That is complete nonsense. I've purchased items from hundreds of stores and individual sellers over the years. Nobody that I have encountered has a worse attitude to customer service than yourselves.

Your t&c's go on about having to order Pops in for actual sales or some nonsense like that. You already had these in stock. They were Pops that had just come out, literally that night, and there were loads of people looking for them. Cancelling my order would not have hurt your business in the slightest as there are people still looking to buy those exact same Pops.

What you've done is to try and be as greedy as humanly possibly and it comes at the price of any hope of decent customer service. Most places pride themselves on customer service and strive to provide the best service they can. It seems that it isn't even that you don't try. It seems as if you actively go out of your way to be obnoxious in your greed. As I for you hoping I'll use you again.

Are you serious? I would rather just take whatever money I had in my bank and just start handing it out to random people who walk past me before logging onto your site again with the intention of giving you any more money. At least that way there's a chance it would go towards something good rather than just through a store hiding behind terms and conditions that they know nobody ever reads and underpinned when they use it to justify them demanding money for what has to be the laziest work in history (given there was no possible way they could have started my order before I emailed them to state I had made a mistake and politely asked to cancel the order).

I would hope anyone reading this review would have the good sense not to waste their money with these people either.

Edit: Just to add to this. I bought two Pops. I emailed within half an hour of the transaction asking if it could be cancelled. I was told there'd be a 25% fee for cancellation due to all the hassle you go to to have everything ready and so on. However after 9 days you've still not dispatched the item you have in stock. I understand that one of them you are awaiting allocation for - although the fact that you've stated that you might not be able to fulfil orders on that particular item makes your reasoning behind justifying a 25% cancellation fee a bit of a joke.

It's not as if you've had to do a lot with my order up until now that would quantify as actual work. I asked to cancel. You said not unless you pay a 25% fee as we put in a lot of hard work into this yet of the two items one you have in stock but aren't actually planning on sending to me and the other you might not even get stock of. At this stage most, if not all companies, who cared about customer service and who actually wanted repeat customers would just agree to cancel the order given the fact literally nothing is happening with it or has happened with it since you got paid. You've gotten the money out of my bank account whilst the item I bought is still sitting in your inventory.

Very late edit: I hadn't actually realised that I never updated this once my experience with this joke of a company ended. I had to raise a case with PayPal to get my money back. The whole time Collekt were informing me that they were in the right and I would never get my money back. In fact they told me that exact since a mere hour or so before PayPal judged in my favour (hardly surprising given Collekt were basically taking money and refusing to supply the goods paid for).

Anyway at least I can honestly say they're the worst company I've ever had the displeasure of dealing with. I would actually feel sorry for anyone trying to buy anything from them. Disgusting company that they are.

Awesome !
I couldnt find scooby dum anywhere but collekt took care of that and were really cheap too will certainly be ordering from them again 😊

Great company to do business with,they offer some great exclusives at fair prices, postage and packaging is decent.. the major pitfall for all funko Collectors is packaging so I would like to see all pops come in a soft protector or even offer that service and I would have scored it 5 stars

Bought a few Pops from Collekt now and can't speak highly enough of the service. The customer service is excellent and respond really quickly to any questions I had regarding pre-orders. My orders arrived really well packaged and in mint condition. And you earn points for savings on future purchases, huge fan! Top service!

Always deliver top quality stuff! Able to get hold of some hard to find pieces for good value!

Placed loads of orders.. Never had an issue. Fab packaging, my grail arrived in perfect condition

Not only is the Collekt the best in servicing but they seem to be always on a collector's path. Whenever I find a need for a Funko new listing, they seem to have it or have their Pre Order available, before many of the other stores that sell Funko products in the US and I wish Collekt was here in Arizona.
Thanks for being just one of the greats.
Bob B

Collekt offer great products and provide an excellent service with fast delivery.

Really loved the range of products available and settled on purchasing Rex and Arlo. Service was speedy and I was kept informed of the progress at all times. My pops came quickly and were well packaged which is great as i’d previously ordered elsewhere and they came dented which was not the case with Collekt. Keep up the good work, I will definitely order from you guys again!

I place an preorder in october 2017 for item expected december. paid and money gone out of my account days later. This itself is unusual for a preorder. This is the first purchase i have made through them and have regretted it ever since.
I have to contact them for updates on order even though its now march 3 months late. All other of my usual suppliers have item in stock (and cheaper). on first contact company offered refund (never a good opening line) then find out they have 50% cancellation charge even though its due to them not fulfilling my order in a timely manner. I have asked for refund as i am now sick of waiting but will argue the case for a full refund and even go through banks and trading standards for help. take my advise avoid this place... had to give 1 star and 1 is too much. service stinks

Order No. #5404 - now cancelled and fully refunded. Shame i hoped you was going to be my new #1 funko supplier. This test failed and i wont be trying again.

Beware!!! They will keep your property and not communicate. Worst company I have ever dealt with! Returned a damaged pop (which they approved) and have not sent a replacement or refund and it’s been nearly a month. They are refusing to reply to any of my messages so ithey have stolen my pop :(

My order number is 3924 , and it now appears they have blocked me from contacting them on Facebook so trustpilot is the only communication I have received from them. Terrible

Update 20/3/18
Its now been over 6 weeks since they received my return (I have signed for delivery as proof) and I have received no refund/ replacement and they have still blocked me from communicating with them so I am going to have to escalate this to the police as I have had my property stolen by Collekt.

Update 22/4/18
They still haven't been in contact with me at all so looks like they have stolen my money. Just pure criminals.

This company never fails to deliver. I cant seem to understand the bad reviews. This was an item i pre-ordered 3 weeks ago and received within 24 hours of dispatch! How can you complain with that? Great service and communication guys. Keep up the good work

Good selection, price is ok but a lot of stock you wont find elsewhere, especially in the uk. Good rewards program, and the staff manning the facebook messenger were really helpful with my order and fast to reply!