The Co-op Recensioni 

Numerous orders with items missing from Co-Op on Western Road, Brighton in food delvieries, time and time again, a refusal of "customer services" (bots and outsourced to India) to refund when clear photographic evidence shows the store sent a cheaper, incorrect inferior item but charged full price, and NO permission given during checkout to substitute with "CANCEL ENTIRE ORDER IF UNAVAILABLE" completely ignored.

Today two tubs of expensive BEN AND JERRYS not in the bag, and the specific order of "CANCEL ENTIRE ORDER IF UNAVAILABLE" ignored.
So not only did they not cancel the order, the charged full price despite knowing they had nothing in stock and made no attempt to refund.

Only last week we had ANOTHER half an order turn up, 4 cans of missing beer, charged for 8, missing large Cadbury bar, missing burgers but sent the buns.. These people are THIEVES AND FRAUDSTERS.

Co-Op on Western Road, Brighton are only picking half orders and somehow think they can steal from customers because they are not in the store at that moment to fight back the thieves?

Deliveroo refused to compensate for it despite being half the order down with the most expensive parts (alcohol) not present. We're talking over 50% of the entire order cost, not arriving. This is CLEAR THEFT. The only winner is CO-OP 130 WESTERN ROAD BRIGHTON BN3 1DA

No alternative but to create a chargeback with my bank for the two entire orders they refused to refund the missing items, and chargeback of the premium subscription.

Do not give your money to these corporate backstabbing thieves.

The company should be denied access to British consumers and anyone in the UK as we would remove any criminal from the general population for being a danger to the public.
THE PEOPLE RUNNING THE COMPANY ARE FRAUDSTERS AND THEIR STAFF ARE COMMON THIVES.

The staff were very short handed at Beckenham there were 1-2 staff but they were very helpful and I found everything I needed and do recommend.

Emailed the CEO

CEO

I am writing to express my dissatisfaction with the service that id received at one of your stores, that has a fuel station. 21.06.26 at 08.00 am.

Address: CO-OP Supermarket
Bridge Street Knighton
Powys
LD7 1BL

Im disappointed with the way that Id been spoken to in the process of refuelling my vehicle! and feel that it does not meet the standards that I expected from your company.

The staff member concerned, Niki approached me explaining that she was unable to serve me in the fuel purchase, then proceeded to say that they have camera recognition at the station? And their system/ Database says that they’re unable to complete the transaction of fuel purchase as the camera scanned number plate? I’m a Texaco rewards Customer! The staff member in question is Disingenuous and has a total disregard for a person such as myself not far off pension age.

I’ve been driving 36 years and never come across such a charade! I’ve travelled the world and resided in some of these countries, but never had this issue, it’s the first time that I’d visited that supermarket/ petrol station.

I had to adapt to unforeseen circumstances thinking of the nearest fuel station! when my tank was virtually empty.

I would like to request that specific action be taken in such circumstances! as I believe that this would be a fair resolution to the problem.
I hope that you will take my concerns seriously and work to resolve this issue promptly.
As a long-standing customer of your company for over 40 years and value our relationship and would like to continue doing business with you in the future.

I know your corporation is under direct pressure especially after the hack, but it’s the customer base that helps you succeed.

This situation with your outlet has infuriated me, it’s having the ability to make changes, and you have the position to do that being, CEO.

Your faithfully

Sheffield Southey green store...staff need retraining on customer service ....

I ha e had so many negative experiences with co-op that I now give up from broken items to mouldy food. Their selling antics are disgusting they always add money to your bill for replacement items (even though I dont want a replacement) and give 3 for 2 offers to only send 2 changing the price to avoid giving the discount.
The online delivery contact service is ridiculous and needs staff that can apply logic to their answers.
A small but FINAL straw, thanks Jacqueline I will be cancelling my account .
Pathetic.

Their prices in This shop are atrociously high. They have increased the price of 12 eggs to over three pounds and added a pound more to nearly every item.

They really don't care about their customers at all..quite a selfish food company..

Abysmal service for their online delivery.

I have used the coop many times for last minute items. It hasn't been a perfect service, things have been missing on a number of occasions and I have never had a refund to date ( I now have to open the shopping up in front of the delivery driver to check everything is there).
Today I book a 10am to 12pm slot at 8am this morning. The shopping was picked at 9.10am according to the email I received.
I am going away today and I ordered some last minute bits for my trip.
At 12.10pm I phoned to find out where my order is...
They cannot tell me where it is because it's riding around with the delivery driver who has 15 deliveries which apparently is too many to handle is somewhere ( no one actually knows where according to the coop).
I cannot get a refund as the shopping is our for delivery and they cannot give me a location and how long I have to wait.
This has now made my whole party late too.
I am in the next village application 15 minutes away and my shopping was picked at 9am!!! They didn't think to call at 10am when they realised they had too many deliveries to give me the option of cancelling and getting the shopping elsewhere. No that would have been far too sensible.
They cannot be less bothered. Well..
You have lost a loyal and longstanding customer today.

I visited my local co op in Barking Riverside two nights ago to buy wine. The time was 10.05pm, the shop opening hours are 7am-11pm. I was told by a worker that I can’t buy alcohol this late because the self check out doesn’t work after 10pm. I asked ok is this a new rule? He says well you can go and try it, but it won’t work, In a sarcastic manner. There were works going on, on the non-self checkout tills, which I appreciate. At no point did the worker say: I apologise there is renovation going on with the non checkout tills. As the self-checkout tills don’t work after 10pm, unfortunately you cannot buy alcohol at the moment. We are sorry for the inconvenience. This would have been the right way to speak to a customer. In an area where there are no amenities as it is, this is a poor example of treating a regular customer.

Lokesh reddy mandad is best person who is very dedicated and have fashion about is job and he is super honest person I found at co-op Mays Lane barner

Advertising Guinness at £6.09 for 4 when ordering I actually paid £8.70 for the 4 cans through deliveroo, there's no way to check until you've been charged and get your receipt, this apparently is a regular occurrence with the coop.

I recently ordered my first home shopping delivery from the co op. Got a message saying the courier would contact me with a link to track my delivery. That didn't happen. Was supposed to be 8 till 9 am. Got a message at 8.35 saying order completed!! Dont know where my shopping ended up but I never received it. No one answering the phone all day at the co op where I placed the order. Eventually made a call to the main co op customer services number and askedd for a refund as I hadn't received my shopping. No apology ftom the store or explanation what happened to my shopping. My first time abd definitely my last. Will NEVER shop with them again......... or recommend.

Gives us expired food in good to go bag. All in all is 1.54 and I payed 2.39, food is all out of date.

I'd like to give it no star to be honest what a load of shit this place is can't order stuff on there website for delivery because it just keeps buffering im not that keen on co op because of the staff are rude miserable but thought I'd give it ago

CO-OP stock the most disgusting cheap and nasty Cabico Apple Turnover.
Just nasty and dry with about one third sugar and only 8% apple , horrible paste....
They also have a long shelf life...!!!
What is in them!???
Worst I have ever tasted...

On 23 May, 2026, I ordered eight 2L bottles of sparkling water, four 2L bottles of still water, a coke and biscuits from Co-op in Carshalton. The 8 bottles of sparkling water were not delivered. I immediately notified Just Eat online and called the Co-op store. The worker at the Co-op was rude and unehelpful. He confirmed the case of water had been forgotten by the courier and said he would not send another driver because it was too heavy. He told me to claim a refund from Just Eat. Just Eat refused my claim for a refund insisting my order was delivered. This is unconscionable and unethical conduct. I will escalate this matter and warn other customers to beware of Co-op and Just Eat.

Rosetta Road Branch, Belfast.

Avoid this store’s delivery service — shop in person only.
If you order delivery, you’re likely to receive out-of-date products, including items that are already spoiled or about to expire. I specifically ordered long-life milk and was delivered milk that was going off the very next day (and fully spoiled within four days). When I called the store to complain, they were completely unhelpful and didn’t want to know.
They also fail to apply the discounts you’re entitled to and instead charge full price.
Avoid them at all costs — you’ll be glad you did.

The Co-op employees are very rude. The products were expiring in just one day. When I told the female worker with glasses, she completely ignored me and was just wandering around. Another company needs to open a supermarket in Ickenham.

Popped in for lunch to the new Aborfield Store and got caught short due to new diabetes medication, when asked if I could borrow the toilet, I was denied. I explained that I was over 10 minutes from my offices & I wasn't going to make it back, she still said No, I asked for a manager and was informed he wasn't in until the afternoon. I might be wrong but shouldn't every shift have a duty manager?
I ended up leaving my items & driving to a side road two mins away where there were plenty of bushes & having to go there.
I will not be going back there EVER

Gone down hill as low as they can go. Unhelpful and un sympathetic staff especially regarding the loyalty card scam. They did nothing to help but become agressive when I had no membership card and tried to get the discount, no phone, no others customers available with cards and no help from the cashier. Then when I contacted their customer services to complain they had no previous records of my membership. Probably stolen in their data breach.

I, (20 years old) went to my local Co-op the other day with my friend (19 years old). We just popped in because I was buying a bottle of alcohol for myself before we went over to Iceland. Went to the kiosk and as expected I was asked for ID. What was unexpected was she asked for my friend's ID too, which she didn't have on her because she wasn't paying, I was. I explained it was only for me and I was the one making payment but she still refused the sale. I used to work there and from what I remember we were never required to ask for both ID's, only the ID of who is paying. I found it a bit weird, just because she's with me doesn't mean it's for her. she wouldn't refuse a parent the sale of an alcohol just because their kid is with them so I don't really know if its a new policy but that's never happened to me before. Oh and I understand that in some cases employees reserve the right to ask both parties for ID if they have suspicion but a) we gave her no reason to be suspicious and b) she could have explained it politely and professionally but instead she was condescending and rude towards us both.