The Co-op Recensioni 

I've been shopping at the co-op in Loftus (North Yorkshire) for several years and have always been very pleased with the experience and impressed by the helpfulness of the staff. I still want to give the store a 5 star rating, however, there is one member of the staff in the shop who is not very friendly and, in fact, rather grumpy. I think he needs to go on a short course to learn about being kind and friendly to customers. I quite often hop on the bus these days and go to the co-op in Staithes because of him. The shop still deserves an excellent rating but Mr Grumpy Guts definitely needs some customer service training.

Went to co op Hart’s hill Thatcham not been there before shop was very tidy at till service was very good and server was very professional believe her name was Jackie who was pleasant and informative nice well done will be back

Coop should be ashamed of themselves for keeping reducing the size of their bakery products and keeping increasing the prices. Absolutely disgusting! It is not inflation it is ripping people off!!

This is a complaint about the web contact on the on- line purchasing option.
I completed my order , but could not proceed with the payment because the mobile slot could not accomadte the 11 digets. Most sales sites offer the option of a land line as well as a mobile number for processing the payment. This did not. As a result i could not purchase the chosen items.
I expect some explanation on this failure.

The staff are disinterested and unhelpful.

Purchased a premium rose bouquet from Leominster Co op on 12th February hoping to purchase flowers which were fresh in store. Ten days later and the roses have failed to open and petals have turned brown. Co op complaints have offered a paltry £8 refund; my last ever purchase from any Co op store.

I’ve been a regular customer at Co-op, but recently I’ve felt uncomfortable with the increase in political messaging in store. I come to a supermarket to buy groceries, not to engage with political or geopolitical issues.

While I understand that stores serve diverse communities and stock a wide range of products, I personally prefer a neutral shopping environment. For that reason, I’ve decided to shop at Tesco going forward.

I hope Co-op will consider keeping their retail spaces focused on food and community essentials rather than political messaging.

Shopped online orders fulfilled except substitutes which were kindly refunded by CHARONNE this afternoon thank you so much also Zanaib great customer service girls...
Always there and do a Great Job 👏

I recently ordered some bits via the Co-op app for the first time and after initial emails telling me my items have been picked and packed and asking about and clarifying my substitutions, I was expecting it between 2 and 3 pm on Wednesday 18th February 2026 from my local store, but it never appeared!!! I then filled in a form for customer services via the app stating my order had not arrived AND telephoned the customer services number and both reassured me that my order would be redelivered. I waited the whole next day only to receive nothing, not even any emails to say anything was happening! I wish I'd read these reviews first as I couldn't have imagined how badly managed this company is. What do the Chief Execs get paid, because it is too much! How hard is it to pack orders the same day they are due to be delivered and to not bother with unwanted substitutions, but just offer refunds instead? I, (and I'm sure many other people), could manage this company better than this! And judging by the lack of response to these reviews and customer service in general, I don't think they give a toss!!! I'm not sure they actually have a delivery service. I ended up just cancelling it via the form on the app again and instantly received an email saying it had been cancelled. (I better receive a refund!) I don't think they ever had any intention of delivering my order! Obviously I won't be ordering online from them again.

I was led to believe that the co-op cared about the community and our environment. How wrong can you be?
I wanted to buy a drink that is in a glass bottle. Knowing that I have several at home and because I'm active in the zero waste community, before leaving I gathered up all the empy bottles and headed for the back of the store where there was a bottle bank in the corner of a large car park.
After 2 circuits of the empty car park and finding no bottle bank, I headed into the store to ask if I was perhaps just not looking hard enough.
The first member of staff that I asked had no clue what a bottle bank was. His older colleague informed me that it was not something they offered any longer. What's more they were adamant that there isn't a waste bin at all on the premises!!
No store should be selling bottles without providing facilities for the recycling of waste materials. That's definitely something I will be discussing with the council.
I was about to buy a funeral from the company, but if they can't dispose of a few bottles, I definitely don't trust them with human remains.

I bought some co-op gravy today and my gosh it was the worst gravy you could ever imagine it was a watery liquid full of lumps and tasteless. Admittingly it was only 80p but I wouldn't use it if it was free

Just tried to contact theor head office cause I am not getting anywhere by calling Leece Street. They owe me £24.00 after 2 items were out of stock and no refund. The head office just put the phone down on me. I wish I had read all these reviews before buying from them. I will now boycott their shop and ill have to contact my local ombudsman or small claims.

The coop says it looks at what you regularly buy and gives you weekly offers based on what you buy.RUBBISH.I NEVER GET OFFERS BASED ON WHAT I BUY.

what store states clearly, when looking at opening hours, on its website says that it is open until 11pm - then states that orders cannot be made because it's not taking orders - this is very poor customer service. Not only that but the opening hours listed on it's website as in this case with Co op Broadway Didcot saying it is open then not on justeat...this is totally misleading!!!!!!

Re: 816588
Placed an online order. Specified NO SUBSTITUTES PLEASE. Yet they send me substitutes. Due to dietary requirements there are products I do NOT consume hence the no substitutes please! If a customer says no substitutes this should be respected! Customers should not be forced to receive items they do not want and then the customer has to waste time and energy physically going to the store to return it to get a refund! This is ridiculous practice on behalf of co-op.

Co-op - Well Hall in London SE9 6SR- the worst shop ever!!!
Unprofessional lady, charged me 5.50£ for a valentine card( actually price was 1.50£). She couldn't be bothered to go and check the price and because I refused to pay, she told me I am rude!! The prices are so different ,on the label writte one price, at the till is double priced!! This is stealing!! Is not first time when this happens. She was always talking on her headphones 🎧 with other staff and she gove me a champagne 🍾 which I didn't buy that, obviously she realised she done a mistake. But she was no paying attention at all at my shopping, she was just talking to other staff. This is unprofessional and if I refused to pay for a card which was overpriced, I don't understand why I have to apologise??? You and the boring woman from the queue both of you were unprofessional, judging me for refusing to pay the card. Shame on you !! You should not deal with people like that. I didn't done anything wrong,but you and that lady just bullied me!! Shame on you !!! I will never ever come again in that coop. No wonder why your shop have so law rates!! Everyone is unhappy there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Co-op Southey green Road.
Disgraceful service, I Got a broken foot, cant get out, so I made an on line food order at the co-op which is 5 mins from me, returned message said order been picked will be delivered between 6pm to 7pm,,,, It DID NOT arrive, called the number shown. Man sounded half a sleep he said I have your order but cant see anything else as to when it will be delivered!!! but you already sent a message saying 6 to 7pm. How can you say you cant see anything but he let slip,, we don't have any drivers for delivery!!!!!! So you take my order ,, take my money knowing it cant be delivered and now you are saying my money wont be refunded for 5 days!!!! appalling, well we can get your order to you but don't know when?????,,, who the heck is organising this . Co-op make a bad job of this. I'll Never give co-op my money again. 1 star for being on a phone line. So the meat I ordered has been sat in a carry bag somewhere, not in a fridge with my bread ,teacakes etc and no doubt the meat is now put back in the fridge,, Dangerous for next person who buys it.

The Co-op Chicken Tikka Masala takeaway meal is so bad!
It has no taste and it`s brown in colour!
I`ve never seen a brown tikka masala!

Am sick of Coop ruling me out of their so-called deals. This time I can't have the Valentine's Deal as the only vegetarian option for a main is Macaroni Cheese which is fine if you can find a Coop which stocks it. My Coop was never sent it so here we go again vegetarians ruled out of the deal. Lots of choice of the main though if you are a meat eater. Archaic Coop need to catch up.

Staff are ignorant and rude in this store, it's not my 1st visit but won't be back! Literally stuck up and can't/won't do their jobs! Don't know where anything is if you need to ask & don't use the self serve checkout, if anything goes wrong they deliberately ignore you despite the buzzer going & you clearly being in their line of vision and if you approach them they act like you're asking them to personally deliver your shopping home for you, I'm doing YOUR JOB using the self checkout so be a bit more polite!