Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
L'azienda ha risposto
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Scopri cosa dicono le persone
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Leggi di più
L'azienda ha risposto
Purchased a fixed rate savings bond from Close Brothers offering a higher than average interest rate. The online application process was easy and the communication thereafter was good and provided rem... Leggi di più
Excellent rates on cash ISA. Clear & simple application form to start an account.
Dettagli dell'azienda
Scritti dall'azienda
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Informazioni di contatto
10 Crown Place, EC2A 4FT, London, Regno Unito
- 0203 857 3050
- www.closesavings.co.uk
4,2
Molto buono
222 recensioni
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DO NOT TRUST THEM.
This company will be happy to still you if you are not carefull. i cleared my loan with a lump sum of cash as interest rate were more the 20%. However Close brother carried taking payment on my account despite not owing them anymore money and hoping i would not notice.
I needed to call them by phone to ask a refund.
This is what i call "stealling $".
28 febbraio 2025
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Risposta di Close Brothers Savings
Hi Jacob,
We're sorry to hear about your experience.
We've tried to reach out to you as we believe your review relates to another part of Close Brothers, not Savings. Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) so we can ensure your query is passed to the correct business area, in order to help resolve your issue.
Online fixed rate ISA
Have been trying to open an online fixed rate cash ISA for several hours this Saturday afternoon only to keep receiving an error message each time. Not sure if it’s due to high demand or the fact Close Brothers does not provide a weekend service as they have no opening hours during the weekend like other Banks. It’s a shame as they seem to have a very favourable rate but it looks like I am going to have to just stay with the existing Bank to avoid all this hassle. I will also be warning both my daughters who were also looking to transfer of the problems I faced.
15 marzo 2025
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Risposta di Close Brothers Savings
Hi Varsha,
Thank you for sharing your feedback. We are sorry to hear that you experienced some issues when applying for an ISA with us; we have passed this on to our Digital team to look into further.
Please note that our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050, to provide you with any further assistance.
Easy to navigate through the account…
Easy to navigate through the account opening and money depositing process. Email confirmation at various stages confirms progress. I missed the opportunity to note my customer number and this resulted in a customer service contact. The phone was answered immediately and the problem solved. All good.
3 marzo 2025
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Risposta di Close Brothers Savings
Hi Graham,
Thank you so much for taking the time to leave a review. We're thrilled to hear about your easy account opening experience and the great service you received from us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Great communication,veryhelpful agents
Great communication,very agents
5 marzo 2025
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Risposta di Close Brothers Savings
Hi Trevor,
Thank you for leaving a review! It's great to hear about your positive experience with our Customer Services team.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Had an issue with registering and…
Had an issue with registering and accessing a new account so phoned up and had first class and helpful service. Thank you Nicole.
25 febbraio 2025
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Risposta di Close Brothers Savings
Hello,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear that you have received great service from our team.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
I would love to open an ISA with you but
I would love to open an ISA with you, but your online New Customer Application form crashes with every browser, chrome, edge, firefox. Enter post code, select address - Booom! Select Job Title - Cant proceed because Job selected from the list is rejected , then try to select again and Boom! it crashes.
Looks like i have to go else where!
Update:
After a lot of faffing about and including typing occupation in full and not selecting from the pull down menu, doing the address first, and also disabling Ad Block extensions, I eventually got my accounts transferred.
25 febbraio 2025
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Risposta di Close Brothers Savings
Hi Terry,
Thank you for taking the time to leave a review. We are sorry that you have encountered some issues when trying to opening an ISA with us; your feedback has been passed on to our Digital team to look into.
If you would like to discuss this further, please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Risposta di Close Brothers Savings
Hello,
Thank you for your feedback - it's great to hear about your easy application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Happy and secure
Super easy to open a savings account online. Clear instructions and great telephone support when I needed it. All aspects of the procedure felt secure too. Oh, and a good interest rate! Very happy customer.
19 febbraio 2025
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Risposta di Close Brothers Savings
Hi Lynne,
Thanks so much for taking the time to leave a review. We're thrilled to hear about your easy application experience and great service you received from us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy to open an online account
The process to open an account online and transfer funds in was very easy and safe. The communication is good and I am impressed. I am a new customer and quite well impressed.
5 febbraio 2025
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Risposta di Close Brothers Savings
Hi Mani,
Thanks so much for taking the time to share your feedback. It's great to hear about your positive application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Excellent clear website and easy online process
Excellent clear website, easy to access information, set up chosen accounts and payment process was simple and efficient.
Followed up with email confirmation promptly.
6 febbraio 2025
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Risposta di Close Brothers Savings
Thank you so much for taking the time to share your positive feedback. It's great to hear about your easy and efficient application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Filled in an application but it did nobody cares not…
Filled in an application but it did not seem to register. Found out it had been but no details how to transfer money. I was referred to their internet site but no details how to find it.
Too much like hard work.
25 gennaio 2025
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Risposta di Close Brothers Savings
Hello,
Thank you for sharing your feedback. We are sorry to hear that you experienced some issues when applying for an account with us.
Please note that our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050, to provide you with any further assistance.
Good Service
Tried to open an account. Did not receive an activation code. I am travelling abroad and the emails do not make it clear that the activation code is sent in the post. My son checked and it did not arrive. Close Brothers reached out to me and the issue is now resolved.
8 gennaio 2025
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Risposta di Close Brothers Savings
Dear Mr Dunderdale
Thank you for taking the time to submit your feedback.
We're sorry to hear your experience regarding your activation code. I understand one of our Customer Service team members has been in contact with you and resolved the issue.
If you still require our assistance, please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm excluding bank holidays) to discuss this further.
My experience with Close Brothers
For the last 2 years I held an account with CB, my experience was nothing but extremely positive. Everyone I dealt with was very polite and well well behaved. I honestly cannot find a negative point to comment on and I do not believe I got lucky.
4 dicembre 2024
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Risposta di Close Brothers Savings
Hello,
Thanks so much for taking the time to share your feedback. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Wanted to open a new account
Wanted to open a new account, had queries re money laundering, phoned help desk, ... No assistance or guidance provided...will have to go elsewhere ...
16 dicembre 2024
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Risposta di Close Brothers Savings
Hello,
Thank you for sharing your feedback.
We are sorry to learn about your experience. Please note that our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050, to provide you with any further assistance.
I don't trust Close Brothers Savings
Applied for an online one year fixed rate savings bond. Website not nearly as clear and transparent as other similar savings options. To transfer money into the bond from your bank you are asked to name the payee as "Close Brothers Ltd" not Close Brothers Savings. My bank pulled up a fraud security check as this account name is not on the FSCS list and I listed the type of account as Investment. Close Brothers do say that they are guaranteed for savings up to £85,000 through their clearing bank RBS. Following a long time wasted with my bank security measures the money was transferred into my new savings account. However that, and learning of the worrying investigation that Close Brothers Group is currently under made me concerned. Believing that there was a 14 day cooling off period, I asked to close the account and be reimbursed. It seems that the 14 day period only applies to ISA's. This was not clear on their terms and conditions page headed "Savings" and although it details the different savings accounts, I read the notice as being applicable to all savings, as is usually the case. The helpline person was curt and not pleasant. I am stuck with this savings bond now and hope that my money is more secure than their current reputation. In contrast, a second savings bond I opened with Monument Bank was crystal clear, opened in minutes with an account IN MY NAME and they have updated me with all details and information.
7 dicembre 2024
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Risposta di Close Brothers Savings
Hi Annie,
Thank you for submitting your feedback.
We're sorry to hear that you did not have a smooth experience when applying for an account, and that you found some of our information unclear. Please be assured that your feedback has been passed on to the relevant teams.
We can confirm that eligible deposits are FSCS Protected up to £85,000 per individual; further information on Depositor Protection can be found on the FSCS website.
If you would like to discuss your review further or submit a complaint, please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Good reputation over a long period
Good reputation over a long period. Now a competitive interest rate. Hassle free account opening procedure.
Availability of having a joint account. No necessity to have an app.
3 dicembre 2024
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Risposta di Close Brothers Savings
Hi Chris,
Thanks so much for taking the time to leave a review. We're thrilled to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy to follow online account opening…
Easy to follow online account opening and setup
4 dicembre 2024
Non scritta su invito
Risposta di Close Brothers Savings
Thank you so much for taking the time to leave a positive review. It's lovely to hear about your easy application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Taking out a Fixed Rate Bond
Very easy process, transfer of funds instructions very clear.
23 ottobre 2024
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Risposta di Close Brothers Savings
Hi Jim,
Thanks so much for taking the time to leave a review. We're thrilled to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Transferring and ISA from a different provider
I decided to move an ISA from a different provider to Close Bros. I completed the simple form online asking Close Bros to have the money moved on maturity. The process was very simple and I was able to select the old bank from a drop-down list. To my surprise the money was in Close Bros bank the same day as maturity. Very pleased and very impressed. Thank you Close Brothers.
24 settembre 2024
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Risposta di Close Brothers Savings
Hello,
Thank you for taking the time to leave a review! We're thrilled to hear about your great ISA transfer experience.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Difficult to complete an application for an ISA
It was really rad work to complete an application. In the end I had to contact customer services who were let down by the software. I thought I was maybe being scammed until I contacted the FCA.
29 agosto 2024
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Risposta di Close Brothers Savings
Hi Alan,
Thank you for submitting a review. We're sorry to hear that you encountered some issues during your application.
We can see that our team have tried to contact you today, however if you prefer please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays) for further assistance.
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