Close Brothers Recensioni 

Very quick response and good service, I have used Close Brothers in the past, still doing a good job.

Brilliant customer service , fast and accurate money transfer for car .

Exerlent service your application was straight forward would recommend to anyone looking for finance and very helpful staff thankyou m hands

Excellent service. Very clear, efficient. So easy to deal with the both on the phone and online. Their terms are fantastic and the lump sum repayments are incredibly useful. Thank you

Wrote a bad review about my experience and got told to call a number and it didn’t make a difference they said it’s been past 6 months and what they are asking for is virtually impossible don’t go with this company they don’t care about their customers

it took close brothers about a month to sort out a problem i had . very hard to get hold of them. to do anything for the customer . not happy with them at all. this is the second it i have used them first time i had a loan of 24000 but that was good second time rubbish. never use again I can not believe it 14 /8/26.just urgent message from close brothers. I have not paid my first payment. They do not no what they are doing. Keep a way. Warning.

Been with close brothers for 2 years and just got my new car again without any problems thanks easy paper work to fill in after care is brilliant had a little problem but the team got on it with no problems thanks

Hired bailiff thugs to chase me down
Got car insurance at a low price
(Via right choice insurance brokers)
Until 2 cars hit me and I wasn't at fault
They then quadrupled my monthly installments and so | cancelled
Then they took me to court and hired bailiffs to clamp my car
Won't enter negotiations about repaying and have add on nearly two thousand pounds of fee
Ridiculous scammers
They should think about their customers who are barely getting by

Do not use this company. I had liability insurance with them. And when I cancelled my liability insurance as was no longer needed as I left the trade.
Well withing 5 days of being told its £75 leaving fee plus the monthly payment....
We will send you an email with the cost of leaving.
Waited 2 days finally saw the email but withing 5 days of cancellation they past it onto another company threatening if you dont pay £105 by yesterday 🤣🤣🤣 courts are involved... interest is being added by the day and a CCJ.

God I havnt time to breathe since I cancelled my policy and certainly haven't had the chance to reply withing 5 days of my cancelled contract.

Just STAY CLEAR OF CLOSE BROTHERS.

It was so easy to do, grt customer service and so friendly ty.

This is a long read, but I think anyone seeing this really should take the time. I had an issue with the car that I purchased. The dealer took it back and did not fully repair it, leading to further issues and then started ignoring all communication. (S R Motor group, Swindon)

I logged a complaint with close brothers on the 15/04/26 and 15 weeks later we still have not resolved it. I asked to reject the vehicle which I was told yes and a partial refund on 09/06/26, a third party was instructed to collect the vehicle which they did on the 23/06/26. Then after back and forth asking for my refund, I was told the car needed to be successfully auctioned before they would refund my deposit, I was then told that the refund was processed and sent for approval. A few days later I received a call to say my refund was rejected and my case handler apologised to me as he had made a mistake (3 weeks after it was confirmed and they already had the car, which was apparently auctioned) and they said they would repair it. As I was waiting for a refund and none of this was explained to me, I purchased another car in the meantime so I declined this, and as I was given verbal agreement and told I would receive and final response letter (which never came) I never dreamed this would be the outcome. This was 4 weeks ago, and I have had no updates since. I have asked where the car is, they won’t tell me, I made a subject access request on 23/06/26 and have not received anything, I asked to escalate to the data protection officer as they have broken the law, and also they are still taking monthly payments out of my account. It has been 15 weeks now (today is 30/07/26, I have not been able to drive the car at all as it was deemed unsafe by a mechanic and now I have no idea where it is. I have tried to call, I can only speak to my case handler but he is always busy and never calls me back. Today after almost two weeks I finally had a reply to my email with all of these questions and all that it said, is that there is still no update. This is apparently with management and they have not come back with any response. The customer service has been awful. One person can be very helpful and will give whatever info they can, the next will say they are unable to give me anything at all. One logged a customer service complaint as my original complaint was marked as resolved when the refund was agreed, the next time I was told they can’t do it for me I had to send an email myself. So 15 weeks after my complaint was logged, 6 weeks after a refund was agreed, they have taken the car, and they are still taking my money, and I have nothing but financial stress and worry. My complaint is with the ombudsman, but close brothers are not following GDPR and providing me with the call transcripts to give as evidence. AVOID.

Had 3 accounts and all of them had mistakes..i was charged for a vehicle i had handed back as faulty..i cancelled the direct debit..i now have a missed payment marked on my credit file for a van i didnt even own..trans union upheld my complaint..close brothers have not removed the marker and closed the complaint..ive had to make a new complaint which will take at least 60 days to address in removing the marker.. so im months with wrecked credit.. would never use again..and no action..

So easy to deal with. Great communication and support.

Experience with close brothers excellent sorted very thing out very quickly

Pedro Teixeira
Complaint Handler doesn't answer any emails or phone calls. The company is extremely awful.

Excellent, no hassle no silly phone calls just took payments every month until it was paid up. Simple and stress free 👌

Very easy to deal with, hassle free loan. Very happy.

After the dealership took your deposit cash preferable and you find a fault with the vehicle, good luck sorting it out, I followed the "correct " procedure email everyone from the cleaner to the ceo and receive a response back that I the customer who got scammed by a dodgy dealer they work with, I need to provide evidence that is unobtainable some of it and my mechanic that found out the faults is questionable not the dodgy dealer they work with, I am getting asked to provide more evidence although I sent pictures and fault codes that are on the vehicle I need to prove that I the one that I've been honest from the beginning I need to provide more evidence 🤔

Shit customer service no help been holding my car hostage with no help or idea on trying to resole this issue. they just keep forwarding me over to other people on the phone making me explain my issues over and over again. they have caused me strong financial pressure as I'm left paying for a car I don't have possesion of as they wont release me my car

Very good experience. Usually I get frustrated with this sort of application but close brothers couldn't have been nicer and made the whole process easier than I thought it was going to be. Many thanks for your understanding and helpful staff