Close Brothers Recensioni 

7369
•
TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I had an issue with my car as it had a fault from the dealership so I made a complaint. Close brothers handled it well and I was satisfied with my outcome as they helped make sure the dealership didn’... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Hi I had a bad experience with the 1st case handler she didn't seem to no wat she's was doing. To gather evidence to build a case.to reject the vehicle.. The second case handler was very good and prof... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

My son bought a Rs3 last Christmas it’s still at the garage awaiting delivery back to him, And it’s nearly Christmas again unbelievable these people ! His case handler Would not support him either... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The reply time is excellent plus if not techno savy they break it down for you They excel in customer service pity more companies couldn’t offer the same level of customer service training

L'azienda ha risposto

Dettagli dell'azienda

  1. Finanza e assicurazioni

Informazioni su Close Brothers

Scritti dall'azienda

Close Brothers is a UK specialist banking group providing lending and deposit taking.

We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our Banking offering includes specialist and secured lending, and deposits for small businesses and individuals.

Commercial: Hire purchase; leasing and loans for capital assets; debt factoring; invoice discounting; asset-based lending; and other specialist financing for SMEs.

Retail: Used car, motorcycle and light commercial vehicle financing; insurance premium financing; and savings products for individuals and corporates.

Property: Development finance for residential properties; funding for commercial properties; refurbishment and bridging finance.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

7K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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3,7

Tutte le recensioni

(7369)

619 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Proper company.

Close brothers stuck by me after my previous 2 car purchases didn't happen because of a problem with both cars, but they gave me finance for the 3rd time and this time it's going to happen. Thank you close brothers Ur the best.👍

16 luglio 2026
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Risposta di Close Brothers

Hello Stephen. Thank you for your kind words! We're delighted we could support you throughout your journey. We appreciate your patience and trust in us, and we're thrilled that everything is coming together this time and thank you for choosing us!

Valutata 5 stelle su 5

Car Loan

Jordan was very helpful and had all the patience to run through the entire process and assist wherever required. The entire process was nice and simple with no fuss.

16 luglio 2026
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Risposta di Close Brothers

Hello Elias. Thank you for taking the time to share your feedback. We're delighted to hear that Jordan was able to assist you throughout the process and provide helpful support. Your kind words are greatly appreciated.

Valutata 5 stelle su 5

I found it easy to apply for a car…..

I found it easy to apply for a car loan; it was approved, and all the paperwork was sorted quickly. I was lucky enough to be able to pay off early[lottery win]; it was straightforward to do, and I would use again

17 luglio 2026
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Risposta di Close Brothers

Hello J Falk. Thank you for your positive feedback. We're delighted to hear that your car loan application was quick and easy, and that the early repayment process was straightforward. We appreciate you taking the time to share your experience with us.

Valutata 5 stelle su 5

Clear,concise contract.Coming from a…

Clear,concise contract.Coming from a trade where there is no margin for error,i tend to set my bar quite high!In my opinion the transparency and articulate format that these guys provide deserves recognition.From memory it is nigh on ten years since my last finance agreement with them,during which time our world has become vastly more digital.Despite these changes,both of my experiences with this company have been top notch in every aspect.It is comforting to conclude that integrity and honesty still matter in a chaotic world!

16 luglio 2026
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Risposta di Close Brothers

Hi Kim. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.

Valutata 5 stelle su 5

Not one problem from start to finish of…

Not one problem from start to finish of car loan , easy to work with, would easily recommend to anyone who asked thank you

16 luglio 2026
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Risposta di Close Brothers

Hello Ian. Thank you for your kind review! We're delighted to hear your car loan experience was smooth and hassle-free from start to finish. We truly appreciate your recommendation and support.

Valutata 5 stelle su 5

Amazing service.

Amazing service.

14 luglio 2026
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Risposta di Close Brothers

Hi Mohammad. Thank you for leaving a review. We're glad to hear you had a good experience with us.

Valutata 5 stelle su 5

This is my second dealing with close…

This is my second dealing with close brothers and have to say it has been one of the easiest companies to deal with for finance, along with an easy access login account where I can check, update and pay as well as my direct debit, always had a good response from them too
Thank you

11 giugno 2026
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Risposta di Close Brothers

Hi David. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.

Valutata 5 stelle su 5

Giles

Great communication and quick decision, always helpful and offers sent out are very good,over all a happy customer. 😁

11 luglio 2026
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Risposta di Close Brothers

Thank you for leaving a review. We're glad to hear you had a good experience with us.

Valutata 1 stelle su 5

I had a car rejected and the treatment…

I had a car rejected and the treatment and length of time taken is ridiculous.

14 luglio 2026
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Risposta di Close Brothers

Hello Mark. We're sorry to hear about your experience with the vehicle rejection, the time taken, and the service you received. We appreciate your feedback and apologize for any frustration caused. Please call us on 033 3321 6060 or email customer.enquiries@closebrothers.com.

Valutata 5 stelle su 5

Great experience

Great experience, everything was clear and concise, no problems at at thanks.

13 luglio 2026
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Risposta di Close Brothers

Thank you for leaving a review. We're glad to hear you had a good experience with us.

Valutata 5 stelle su 5

Excellent treatment and good service

Excellent treatment and good service; the staff are cooperative and helpful.

1 luglio 2026
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Risposta di Close Brothers

Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.

Valutata 5 stelle su 5

From what has been the worst year for…

From what has been the worst year for me, Close Bros certainly changed my year around. Such a non stressful experience purchasing a car. Levi made everything so easy from start to finish. Thank you 🙏

8 luglio 2026
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Risposta di Close Brothers

Hi Susan! We're so happy to hear that we could help turn your year around and make your car purchase a non-stressful experience. Thank you for your kind words!

Valutata 5 stelle su 5

Professional company

I had a very fast and professional dealing with Close Brothers. Everything was done clearly and without any forced stress.

Thank you

9 luglio 2026
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Risposta di Close Brothers

Hi Ewan. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.

Valutata 5 stelle su 5

It’s early days for me but

It’s early days for me but. So far things went very smoothly that just leaves me to thank your team

10 luglio 2026
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Risposta di Close Brothers

Thank you for leaving a review. We are glad to hear you are having a good experience with us.

Valutata 1 stelle su 5

Terrible

Terrible, worst finance company. They take ages to contact you back or don’t at all, they tell you lies and then don’t give you your money back when you’re entitled to it. I would advise to never use them. They take absolutely ages to resolve issues.

8 luglio 2026
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Risposta di Close Brothers

Hi Rose. Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.

Valutata 5 stelle su 5

Car finance

Very easy company to deal with any problems can be solved with ease and staff are always willing to assist with transactions

9 luglio 2026
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Risposta di Close Brothers

Hello Phil. Thank you for your wonderful feedback! We are so pleased to hear that you found our company easy to deal with and that our staff were helpful.

Valutata 1 stelle su 5

End of Finance agreement options

My finance agreement is at end and unfortunately I am currently not working and I don't have the £6500 final payment , I have called close brothers about 4 occasion to discuss my options , I HAVE NEVER MISSED A PAYMENT NOT EVEN 1 DAY IN THE LAST 4 YEARS and NO-ONE advanced me that I had the option of selling the car privately and the pay them the money owned , I called today 8 July 2025 at 2.30pm and spoke with Paul who explained it all to me and gave me all my options including that I am able to sell the car privately. The staffs should all be trained by Paul and stop making it difficult .

8 luglio 2026
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Risposta di Close Brothers

Hello Angela. We're truly sorry to hear about the difficulties you've faced in understanding your options regarding your finance agreement, especially given your excellent payment history. We appreciate you bringing this to our attention and are glad that one of our team member was able to provide you with the clarity you needed. We will certainly take your feedback on board to improve our service. Please contact us 0333 321 6060 or email us on customer.enquiries@closebrothers.com.

Valutata 5 stelle su 5

My car finance

Very helpful staff sorted everything out for me with a matter of hour highly recommended will use again thank you for all your help

4 luglio 2026
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Risposta di Close Brothers

Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.

Valutata 5 stelle su 5

Great customer service couldn’t ask for more

Had a problem with my car and wanted to write a complaint and see about if I could get a refund I spoke to a really nice man called Conwall that’s gave me as much help as I could ask for and pointed me In the write direction and made the complaint for me would highly recommend financing with these guy they are great

6 luglio 2026
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Risposta di Close Brothers

Hello Tommy. We are so pleased to hear about your positive experience with our team. It's wonderful to know that our team member, Conwill provided excellent support and assistance. We will definitely make sure to pass this feedback on to him and the team and it's wonderful to know that we could provide the assistance you needed and help with your complaint. We truly appreciate taking your time to provide us your positive feedback. Thank you!

Valutata 5 stelle su 5

Car finance

From start to finish my experience with Close Brothers Group was absolutely superb and if I need finance again I will not hesitate in getting in touch with them.Thanks to all the staff.

6 luglio 2026
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Risposta di Close Brothers

Hello John. We're so glad to hear about your superb experience with us and appreciate your kind words about our staff. We look forward to assisting you again.

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