I contacted Clair de Lune customer services on Monday regarding an issue with the mattress that came with my Moses basket. They were incredibly helpful (thank you Robyn!) and arranged for a replace... Leggi di più
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Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great a... Leggi di più
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Placed an order and paid for an item showing as in stock received confirmation then heard nothing for over 10 days. Emailed them to query and just received an order cancelled email. Eventually then... Leggi di più
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Excellent customer service had an issue with courier saying they delivered it with proof of photo which was not correct. Contacted customer service and replacement sent out. Robyn responded quickly to... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Informazioni di contatto
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Regno Unito
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Eccellente
619 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Risposta di Clair de Lune
Hey Jillian,
Thanks so much for your lovely review - that means a lot :)
Kindest
Clair de Lune Customer Services Team
I couldn’t find the screws to my Moses…
I couldn’t find the screws to my Moses basket stand and when I contacted customer service they immediately sent me out a new pack! Really helpful and quick.
25 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello Ellie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very helpful team
Very helpful team, quick replies to emails whenever I needed to get in touch with them. My order was late but only due to an item I'd ordered.
30 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello Kelsey,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I received my order on time
I received my order on time. I am satisfied with the packaging, shipment and the quality of the product.
18 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
ITEM NOT AS DESCRIBED!!!!!
Ordered the Organic Noah Pod Moses Basket With Stand-White through argos. The item arrived on time however, the item arrived without the stand despite the description which CLEARLY stated as 'Basket With Stand-White' (I took a screenshot copy in case I need to escalate this matter to the consumers right board). I have been chasing this for almost a week as I wanted a replacement however, I can't deal with the stress of a replacement as Argos have requested for a picture, and some other stressful details. Like..you guys delivered it, so you should have all the details you are requesting for!!!
I have now changed my mind from replacing the item. I WILL BE RETURNING THE ITEM FOR A FULL REFUND!!!
16 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello Charles,
Thank you for taking the time to leave us a review for the service that you have received from Argos.
I am sorry to hear that you were missing items from your order. So that we can make sure that you receive the correct item, we do ask for images of the items received along with an image of the packing slip and the yellow sent to you by sticker to identify who the mistake was made by so that we can get this rectified for you. We would rather that you were happy with your full order than have to send everything back.
Please feel free to contact us directly at customerservices@clair-de-lune.co.uk and we can get this sorted right away for you.
Kind regards
Clair de Lune Customer Service Team
Rebecca and Robyn were really helpful…
Rebecca and Robyn were really helpful and advise me in what I required.
The responses were very prompt and I will be exploring the website for some baby items.
Thank you again 😊
20 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
First Time Using Clair-de-lune
This is the first time I have used Clair-de-lune to purchase baby items. I ordered the Waffle White Wicker Moses Basket. There was a delay in the order; however, it was promptly addressed when I inquired about delivery. The basket and bedding are beautiful. After we assembled the basket, we noticed a split in the wood on the right-hand side leg of the stand. However, I contacted the store, sent them pictures, and they were more than happy to resolve the matter by issuing a new stand for us. Again, there was no issue, and Robyn was more than happy to accommodate. Thanks again.
10 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Avoid
Ordered a cot on 12th April with dispatch expected from 23rd May. I was told to the dispatch would be 29th May, this never happened, then 4th June it was in quality checking and now radio silence. I’m questioning if this company is even legitimate.
Update: Item delivered today (17 June) but only one box out of two, I was only notified the delivery was coming a few hours before. Courier didn’t know when we would get the second box.
10 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello Al,
Thank you for your feedback, and we're very sorry to hear about your experience.
We can confirm that we are a legitimate company, I am sorry to hear that you feel this way. Please could you contact us on customerservices@clair-de-lune.co.uk and we can look into this further for you.
We do apologies for the delay and inconvenience that you have experienced with us.
Kind regards
Clair de Lune Customer Service Team
Received a Moses basket as a gift and…
Received a Moses basket as a gift and it took hours to build the stand and put together. The instructions are very unclear and the basket doesn’t even fit on the stand you have to force it on and force the basket off which isn’t going to be great when there’s a baby in it.
They also falsely advertised the cover with having ties on it and the cover came without ties and they tried telling me over email that they made a decision to sell without the ties and haven’t yet updated the photo on their website? Then they said that the fabric comes without elastic edging as it’s “safer” and when I sent a photo saying there’s no elastic edging either they then tell me it’s a small blanket and it’s up to the customer to use it or not! Just liars and a ripping off customers and not worth the money.
1 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello Sherie,
Thank you for your feedback, and we're very sorry to hear about your experience.
We have had a look over the emails and can see that there was a slight misunderstanding from the images that were sent over. Initially when we responded to your query, with looking at the circled images that were sent over, we understood that the ties that you were advising us on were the ones that the dressing tied in near the handles, these are part of the dressing and not the coverlet. After going back and forth, it was then a little clearer that you were asking us about the coverlet for the basket, we then advised that the coverlet does not tie in and never has done and that this is used as a blanket for the baby.
With regards to the ties, We advised that we no longer do the ties on the dressing of the basket near the handle and that these are now elasticated as this will stop baby from pulling at them.
So sorry for the misunderstanding on this occasion.
Kind regards
Clair de Lune Customer Service Team
Beautiful Moses basket and fab customer service
Absolutely beautiful product that is exactly what I was looking for for our first baby. Really great communication with the order updates, speedy delivery and overall fantastic experience from the order process to delivery. When I found two pieces were missing, after contacting the customer service team, I received a response in really quick time and the missing parts arrived less than 24 hours after the team coming back to me. Would highly recommend to all parents and parents to be!
3 giugno 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Order still not received
Ordered over two weeks ago, order coming in 5 parts for one cot, part received and nothing else. Saying it's couriers fault, courier saying they haven't received all the order and im stuck in the middle chasing and without a cot that should have been delivered almost 2 weeks ago. Hassle i don't need right now. Very disappointed in how this has been handled
20 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello Sinead,
Thank you for taking the time to leave us a review we appreciate any feedback.
I am so sorry for the delay and inconvenience that you have experienced with us on this occasion. We can see that investigations were raised with the courier once we were advised of the missing parcel, we do have to allow up to 48 hours for the courier to have a look and investigate the missing parcel, as soon as we had an update from the courier we provided this information over to you. We understand that this has been a frustrating time for you and your family.
We can see that your full order has now been delivered. If you have any further questions please feel free to contact us at; customerservices@clair-de-lune.co.uk
Kind regards
Clair de Lune Customer Service Team
Just great
Have been buying from you for all of my grandchildren , from Moses baskets to muslins, quality great , service great & fast delivery. Thank you
28 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Robyn from the customer service team was super helpful! Had an issue with the mattress with my Moses basket I’d received as a gift! Just had to send a few pictures and she sorted a replacement for me within a few days! Really reassuring as my baby is due any day now! Thankyou Robyn
30 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
i had the best experience with the team
i had the best experience with the team
28 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
10/10 customer service…
Leaving a review based solely on the customer service as it was great. I realised I hadn’t received any order confirmation email and was worried I’d ordered with an old email I no longer had access to.
I emailed customer service and gave my name and address, explaining my concern. I was indeed correct and within 10 minutes the team had already changed my email and I received through the order confirmation with estimated delivery day.
Super speedy and they jumped on to resolve the issues without any back and forth over email. They then responded to confirm they’d sorted it for me and updated my email. Great service!
27 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Lovely products and great customer…
Lovely products and great customer service!
23 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Lovely products, I had an issue and it was resolved quickly and everyone involved was very friendly and helpful. Thank you Ellen and Robyn.
22 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Had to contact the company today, as I had ordered a Moses Basket from Amazon and the pack of fittings to attach the hood to the basket was missing, Amazon didn't want to know and were really unhelpful, I contacted Clair-de-lune themselves and they were so helpful and they helped me straight away, I couldn't have asked for a more nice and friendly service. I would definitely recommend this company for anything to do would a baby and if I buy anything else from this brand I won't buy from Amazon but I would definitely go straight to the company. 5 stars plus more if I could.
14 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello Sharon,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
One of the stand legs I received didn’t have the proper holes so I emailed them and they got a new one shipped instantly - thanks so much!
13 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn was great to resolve the issue…
Robyn was great to resolve the issue without any hesitation. This was a great experience. Thank you Robyn and thank you CDL
13 maggio 2025
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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