I contacted Clair de Lune customer services on Monday regarding an issue with the mattress that came with my Moses basket. They were incredibly helpful (thank you Robyn!) and arranged for a replace... Leggi di più
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Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great a... Leggi di più
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Placed an order and paid for an item showing as in stock received confirmation then heard nothing for over 10 days. Emailed them to query and just received an order cancelled email. Eventually then... Leggi di più
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Excellent customer service had an issue with courier saying they delivered it with proof of photo which was not correct. Contacted customer service and replacement sent out. Robyn responded quickly to... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Informazioni di contatto
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Regno Unito
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Eccellente
619 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I recently bought a lovely moses basket…
I recently bought a lovely moses basket but when the time came to assemble it some a packet of screws was missing
Upon contacting the company I received a quick response and was immediately sent the missing pieces
I would definitely use them again and their customer care was fantastic.
20 luglio 2026
Non scritta su invito
Risposta di Clair de Lune
Hi! Thank you so much for your lovely review, we're so pleased we were able to help you :)
Excellent customer service
Excellent customer service, highly recommend
16 luglio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Angela,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very quick and helpful customer service
Very quick and helpful customer service
3 luglio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Ailsa,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent Customer Service
There was a slight issue with our order, but the customer service team was excellent; very prompt responses and offered a resolution very quickly.
Great product, and great customer service to back it up.
7 luglio 2026
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Risposta di Clair de Lune
Hello Sam,
Aw thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Lovely products, brilliant customer service
I've always received lovely products from them. From the cosy star fleece blankets, which were incredibly useful when my daughter was little and in her carrier, to the 3-in-1 climbing set I've recently bought now she's older, everything has been excellent quality.
On a rare occasion I've had an issue, their customer service has been fantastic, friendly, helpful, and always quick to respond. I wouldn't hesitate to recommend them.
1 luglio 2026
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Risposta di Clair de Lune
Hello Laurel,
Aw thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Really speedy replies and solved my…
Really speedy replies and solved my issue.
24 giugno 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Amy,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Moses basket and stand set
Ordered a Moses basket and stand. When assembled the basket was a bit too big for the mattress which was a shame. Called customer services - friendly person in the UK picked up on the first ring!!! After a quick chat and emailing a picture. They sent another basket that arrived quickly and was a perfect fit.
Disappointing initially but then 5 star customer service.
29 giugno 2026
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Risposta di Clair de Lune
Hello Matt,
Aw thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn from the customer service team…
Robyn from the customer service team was an absolute credit to the company, I managed to lose the screws to my 6 in 1 high chair. So I contacted the company to see if they’ll tell me what type they are, so I could purchase them. The company offered to send them out, for free. Never been so blow away with the level of customer support.
25 giugno 2026
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Risposta di Clair de Lune
Hello Lucie,
Aw thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Risposta di Clair de Lune
Hello Sandra,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent Cuistomer Service!
Even though the original delivery was not delivered by the Yodel courier, Robyn in customer services was brilliant in her responsiveness. I cant praise her customer services skills enough. Second shipment was delivered excellently by FedEx. Product is lovely and good value.
18 giugno 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Jackson,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
The customer care team
The customer care team, were really helpful, going above and beyond helping with a query on a cot which I purchased from them 4 years ago.
I couldn’t recommend them enough.
19 giugno 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Nicole,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
missing item
Quick delivery and even when there was a minor issue with a missing item from my delivery Clair De Lune were straight on it and sending the missing item out. customer service was quick and easy and they were most helpful. Thank you!
11 giugno 2026
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Risposta di Clair de Lune
Hello Hope,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I'm very impressed with the customer…
I'm very impressed with the customer service from Clair de Lune. They're very prompt with their replies and were happy to send me a replacement piece for my moses basket stand without extra charges or any hassle.
8 giugno 2026
Non scritta su invito
Risposta di Clair de Lune
Hello H J,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn was so helpful with sorting a…
Robyn was so helpful with sorting a replacement order! The redelivery arrived so quickly.
4 giugno 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Josie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I haven’t tried the product yet as my…
I haven’t tried the product yet as my baby is not born yet.
But just wanted to share my thoughts about my experience with the customer service team. Their service level was very high and helped me with my issues as smoothly as possible.
I would like to thank them again here and leave them a good review
5 giugno 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Sara,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Wonderful website with lots of great…
Wonderful website with lots of great items for welcoming new babies, we needed a few items and unfortunately made an error with the order, the customer service could not have been more helpful in assisting with the order so I could get the correct products, delivery was efficient and the products are great quality, most of all I’d like to thank Rebecca and Robyn from the customer service team for their assistance! They were polite, professional and very quick to respond. Thank you
15 maggio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Daisy,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Not only are the products of good…
Not only are the products of good quality and great care taken in the designs , delivery was free which l appreciated as Shetland was the delivery destination, .
I appreciated greatly that when something goes wrong that the recovery was most important to the service team and that l was kept informed and the situation dealt with promptly , reassuring great service , l will be shopping with them again with confidence
Thank you
22 maggio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Rosanne,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very available and helpful customer…
Very available and helpful customer service
20 maggio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Paolo,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Thank you so very much for getting my…
Thank you so very much for getting my order( re growgrows) went into administration- I love the fact you remembered the re - sizing - Much appreciated
Emma Lamb X
19 maggio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Emma,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your bigger growgrow items :)
Kind regards
Clair de Lune Customer Service Team
Lovely product and excellent customer…
Lovely product and excellent customer service when a wrong item was sent
15 maggio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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