I contacted Clair de Lune customer services on Monday regarding an issue with the mattress that came with my Moses basket. They were incredibly helpful (thank you Robyn!) and arranged for a replace... Leggi di più
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Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great a... Leggi di più
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Placed an order and paid for an item showing as in stock received confirmation then heard nothing for over 10 days. Emailed them to query and just received an order cancelled email. Eventually then... Leggi di più
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Excellent customer service had an issue with courier saying they delivered it with proof of photo which was not correct. Contacted customer service and replacement sent out. Robyn responded quickly to... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Informazioni di contatto
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Regno Unito
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Eccellente
619 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I accidentally ordered a cover
I accidentally ordered a cover, thinking it was a moses basket and requested a refund. I got a quick response and the issue was sorted out and a refund processed
25 marzo 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Rhyanne,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Fab service
Really helpful, quick response and great customer service. I would definitely recommend Clair de Lune!
18 marzo 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Hayleigh,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service!
I received excellent customer service from Clair de Lune. I ordered a cot-top changing tray, but when assembling it, the allen key and screws were defective and got stuck in one of the wooden parts. I contacted Clair de Lune for a replacement part, and they went above and beyond by sending me a brand-new product without needing me to return the faulty one. The replacement arrived within a couple of days, and the staff were friendly and very responsive. Since then, I’ve purchased additional items from them, including a pram mattress protector and sheets, and have been just as impressed. Highly recommended!
17 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Alexis,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Friendly and helpful customer service
Customer service have been very helpful in resolving queries I had about my moses basket and stand, including sending out new screws for the canopy / hood for the moses basket. Thank you to Robyn in particular.
16 marzo 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Emily,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I needed some replacement screws and…
I needed some replacement screws and the team were really helpful and quick to respond so I was very happy.
13 marzo 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Hannah,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great service!
A Clair de Lune Moses basket was handed down to me. The rocking stand had the basket supporting straps missing as well as the rocking stoppers. I contacted customer service and they sent immediately the replacement parts. The basket is now safe for our little Eloise. Thanks for a great service!
6 marzo 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Frederique,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Quick delivery , quick response to any questions.
22 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Angela,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Risposta di Clair de Lune
Hello Alicia,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
High quality products, impeccable customer support when needed. Fully recommend Clair de Lune to anyone
Impeccable customer support when seeking replacement straps. Timely response and sent within 24 hours. 6 in 1 highchair is an excellent, high quality product, very happy with this purchase.
26 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Shauna,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great all round
Fast delivery
Great items
Best customer service
26 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Ct,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
The wrong item was delivered
The wrong item was delivered, however, the customer service was speedy and professional and nothing was too much trouble. I was sent out the correct item on the same day and all was well.
23 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello C Towl,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Lovely customer service
I never received an item I ordered so contacted customer services. Robyn assisted me and was able to send my order out very quickly. I am very pleased with how she dealt with me. I would recommend the company and I would highly recommend the star fleeces for new parents
17 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Tamsin,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer support
They got back to me straight away and sorted things out when there was a delivery issue. Great customer service support and help. Gave me the option to either refund or replace product
.
16 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Na,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Unsafe Product and Delayed Refund
I purchased a highchair for my 5-month-old daughter, but when assembling it, I found it to be very unstable. I arranged a return through the website and was contacted the following day. They asked for proof of the issue, which I provided immediately. I was then asked whether I had put any weight in the chair to stabilise it. I made it clear that I would not place my daughter in an unsafe, unstable highchair.
I was told they could send out a replacement leg, but by that point I had lost confidence in the company, particularly as I felt they were suggesting I test an item I considered unsafe. I requested a full refund instead. They agreed and issued a returns label. I posted the item the next day (1st February).
On 11th February, I contacted them for an update and was told they had not yet received the return. They sent me the Evri tracking link which did show it was still in transit. After contacting Evri directly, I was informed the item had been delivered on 5th February. I forwarded this proof to the company, and they then confirmed receipt, advising that it would take up to 10 working days to process the refund.
Overall, I found the customer service experience disappointing. I felt there was significant pressure to keep a faulty item, followed by delays in acknowledging the return and issuing a refund. I am still waiting for the refund and would not recommend this company based on my experience.
Edit (24/02/25): It took 18 days after the company received the product and 4 emails for this refund to be processed. I quoted consumer law 2013 in my last email and a few hours later I received an email that my refund had been accepted and I should expect the money in 10 working days. 6 weeks to get my money back for a faulty item!
12 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Amber,
We’re very sorry to hear that you were disappointed with your experience, and we truly appreciate you taking the time to share your feedback. We value all reviews, whether positive or negative, as they help us continually improve our products and services.
We would like to reassure you that all of our products are fully tested and conform to British safety standards. Children’s safety is at the heart of everything we do, and we would never advise a customer to place a child in a product they feel is unsafe. When our team asked whether weight had been applied, this was purely advisory. Occasionally, new items may require full assembly and placement on a level surface to settle correctly, and our troubleshooting questions are intended to help identify and resolve potential assembly or transit-related issues as quickly as possible.
We are sorry if this guidance came across in any way as pressure to use the product — this was certainly not our intention. Once you confirmed that you preferred not to receive a replacement part, we fully respected your decision and arranged the return and refund as requested.
Regarding the refund timeframe, this has not been delayed. As advised, refunds are processed within 10 working days from the date the item is received back at our warehouse. This allows time for the return to go through our standard inspection and processing procedure. We understand that waiting can be frustrating, and we appreciate your patience while this process is completed.
We are sorry that your overall experience did not meet expectations on this occasion. Should you wish to discuss this further, our customer service team would be more than happy to assist
Kind regards
Clair de Lune Customer Service Team
Fantastic customer service
Fantastic customer service , very helpful and efficient sort queries promptly.
9 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
There customer service is fab
There customer service is fab, I ordered the moses basket bundle and one of the towels were out of stock they emailed me straight away and sorted another one in a different colour. I received my order but the screw were missing i emailed them and they emailed me straight back and have send new screws which im waiting for but in all they helped me straight away. Would definitely be order again from them.
6 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Clare,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing products /prices/customer…
Amazing products /prices/customer service. Would recommend this company to every one Thank you Clair de lune kind regards Marissa 💜
9 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Marissa,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I ordered 2 moses baskets
I ordered 2 moses baskets, 1 mattress and some sheets and then realised that I had forgotten a mattress! I sent an email explaining this and that I would prefer to only pay one shipping fee. All was resolved quickly and easily and a few days later my order arrived. Goods are excellent as is the service.
2 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Michael,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great service needed a spare part for…
Great service needed a spare part for my Moses basket and they organised and sent it out to me quickly
3 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Package was ripped upon delivery (Evri) and 2 of the 3 items I'd ordered had fallen out. Clair de Lune customer services were extremely helpful and processed a replacement within the hour.
3 febbraio 2026
Non scritta su invito
Risposta di Clair de Lune
Hello Kate,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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